Home2 Suites by Hilton Atlanta Midtown

As soon as we arrived, the person answering the intercom to the parking garage sounded as if we were bothering him. The lobby strongly smelled of marijuana and no one was at the desk. When the worker came out, it was clear where the marijuana smell was coming from. The person checking us in did not want to check me in because the hilton honors account last name does not match the last name on my ID. I did physically present my ID and the credit card that was used to book the room but it was still a problem until the security guard came over to "ok" it. This seemed super weird to me and I've stayed at multiple Hilton properties, booked through the honors app and have never had this problem. My room keys didn't work when I got to my room. The shower had small hair strands less than inch in length all over the wall. The pull out sofa mattress was full of stains and was very scary to sleep on. The only reason why I know it had stains is because the mattress cover had been placed horizontally on the mattress instead of it covering the entire mattress vertically and I fixed it. The bathroom only had towels for 3 people and I booked the room for 2 adults and 2 children. Called the front desk to request more towels and an extra blanket, and he said "we don't do that". My husband went to the front desk to request towels and a blanket and the person got irate saying that they are not allowed to give out extra anything. When walking out to the garage again, the marijuana smell was even stronger. My family and I have come to love staying at Hilton properties when on road trips, but this has to be theee worst location that I have ever been to. I was traveling with 2 kids. I have never ever been to a property that does not give extra towels, much less provide towels for the amount of people reserved for and then get into an altercation with us. Were we supposed to share the towels? The disgusting feeling that I had about the cleanliness has really traumatized me about staying at another Hilton property because I do NOT want to experience that again. I feel like my money was wasted and could have been used at a better property. On top of that, it is a pet friendly property, but nothing pet friendly about it. Theres no where to walk your pets but on the sidewalk around the hotel. When my dog pooped by the front door, which I picked up right away, they acted like they were appalled, running to check behind me when I walked away. I chose this place cause I thought it was close to where I planned to visit, it wasn't even because it was cheap. It was the same price as other comparable accommodations in the area. Not worth it. Definitely DO NOT recommend.

The hotel is in a great location, that’s probably the best part of the hotel. We chose our room when we booked the hotel online, but when we arrived, the room and floor wasn’t available. We had to wait 30 minutes after arriving at 5 PM to be told the room wasn’t clean. We were given another floor. The next morning, we called and requested additional towels, however, no one ever showed up with them at all. We stopped a housekeeper in the hall and asked her for towels. We had a 1 PM check out, and the housekeeper caught an attitude with us saying no one told her that there was a late check out and she wasn’t gonna stay here all day. She proceeded to tell us that we needed to leave because she needed to clean the room now, even though we weren’t due to check out for another two hours. She didn’t give us additional towels either. Also, there was someone staying there when we were in the lobby complaining of bedbugs. She also took pictures and showed it to the receptionist. The receptionist took a picture of the picture and changed her room. We, however, didn’t have bedbugs. In fact, our room was very clean. I definitely wouldn’t recommend going to this hotel. I do want to point out that the receptionist (male) and security guard they had there (female) were extremely nice! They’d both be better off at a better establishment.