Hoshino Resorts KAI Sengokuhara

4.5/5(228 Reviews) rating

4 Star Hotel locationPin

Hakone, Kanagawa (prefecture)

Hoshino Resorts KAI Sengokuhara exterior_detail

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About hotel

Escape to the magnificent mountains of Hakone at Hoshino Resorts KAI Sengokuhara, where a serene and enchanting retreat awaits. Our elegant 4-star ryokan boasts 16 luxurious guestrooms, thoughtfully equipped with modern amenities like free WiFi, mini refrigerators, and minibars. Unwind in your own private sanctuary where you can soak in a soothing rainfall shower or indulge in the natural spring water bath. Conveniently located in Hakone, this ryokan is just a 10-minute drive from the picturesque Lake Ashi and tranquil Sengokuhara Onsen. Art lovers will also find delight in the Museum of the Little Prince and Hakone Venetian Glass Museum, both within walking distance and showcasing stunning works of art. After a day of adventure, treat yourself to a rejuvenating massage or relax in the cozy lounge with complimentary WiFi. Our 24-hour front desk and elevator make your stay effortless and for those arriving by car, we offer free self-parking. Start your day with a delectable local breakfast served from 7:30 AM to 9:00 AM and fuel up for exploring the nearby attractions, such as Hakone Village Samurai Museum or Daihakone Country Club. Golf enthusiasts can also indulge their passion at the nearby Fujiya Hotel Sengoku Golf Course with just a short drive. Experience the captivating beauty and tranquility of Hakone at Hoshino Resorts KAI Sengokuhara, where luxury and nature blend seamlessly. Book Hoshino Resorts KAI Sengokuhara room prices now and discover the perfect escape in this stunning destination. Make unforgettable memories at our address: 817-359 Sengokuhara, Ashigarashimogun, Kanagawa250-0631, Japan.

Highlights

• Located in the mountains, with beautiful views • Just a 10-minute drive from Lake Ashi and Sengokuhara Onsen • Close proximity (5.8 km) to Hakone Kowakien Yunessun and Gotemba Premium Outlets • 16 individually decorated guestrooms with modern amenities • Free Wi-Fi and digital programming for entertainment • Private bathrooms with rainfall showerheads and spring water baths • Within walking distance (0.7 km) from the Museum of the Little Prince • Nearby attractions include Hakone Venetian Glass Museum and Lalique Museum Hakone • Onsite massages and free parking available • Ideal for both casual and business travelers • Featured business amenities include a 24-hour front desk and elevator • Complimentary local cuisine breakfast served daily

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

Show all Amenities

General Amenities

24-hour front desk

Lift/ Elevator

Smoke-free property

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Unicode Support false.

Property is not currently implementing any enhanced cleaning measures.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply..

We have included all charges provided to us by the property..

One child 2 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding..

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file..

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Unicode Support false.

Property is not currently implementing any enhanced cleaning measures.

Special check-in instructions

We have included all charges provided to us by the property..

One child 2 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding..

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

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Amenities

Location

Sengokuhara, Hakone, Kanagawa (prefecture), 250-0631

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Ratings & Reviews

4.5/5

228 Ratings

林Lin薏蕙Yi-Hui

5/5

14 Jan, 2024

The room environment and equipment are very good. There are only 14 rooms, and can really take care of every guest. Dinner was not very impressive,can be better

Hayden Quinn

5/5

14 Oct, 2023

What a wonderful stay we had. We booked the ＜Annex＞Japanese-style Suite with Outdoor Bath RD2 and we're blown away by the size and expanse of the space (normally when you see rooms online they try to make them look bigger than what they are, but in this case the room was so so large and amazing, much bigger than it looked on the picture). With a massive couch, big open living area and huge balcony that had sliding doors that opened all the way up, plus the private outdoor onsen was very big too, easily fitting us both in there. The hotel is definitely out of the way and quite a trip from the Shinkansen at Odowara but we got two trains and a taxi to get to the hotel. On the food side of things, we had breakfast and dinner included in our plan. There was a lot of food, we really didnt eat lunch most days. I would say though that the food can be "adventurous" for a western palate if you are not sure to all the different fish dishes and pickles etc (good thing is there is a FamilyMart right at the bottom of the hill) We had a beautiful and relaxing stay surrounded by nature with lots of walks and scenery to take in.

SOF Capital

3/5

16 Aug, 2023

I think the location, rooms and ambiance is great. onsen is amazing and the view is breathtaking. However the place has some real fatal flaws. There is no food unless it’s at stated times and the food does not cater to dietary restrictions. we got there at 330 and without lunch and there was no food available even for purchase and had to wait for dinner. We noted no pork but there was pork in the food and when noted the feedback was it’s too late to make changes and we just go hungry. The dinner and breakfast were just ok. For the price you are paying you are getting mediocre food at best.

Tracy P

5/5

9 Jul, 2023

We had a wonderful stay during our trip to Kai Sengokuhara. The staff went above and beyond to make us feel welcome. They also catered to my gluten free restrictions with the utmost care. With every meal I received special gluten free dishes prepared just for me and the server made sure to speak to me about my food to assure me it was gluten free. I can't recommend this Ryokan enough for their generous hospitality and friendly service!

林Lin薏蕙Yi-Hui

5/5

14 Jan, 2024

The room environment and equipment are very good. There are only 14 rooms, and can really take care of every guest. Dinner was not very impressive,can be better

Hayden Quinn

5/5

14 Oct, 2023

SOF Capital

3/5

16 Aug, 2023

Tracy P

5/5

9 Jul, 2023

Marco S.

5/5

19 May, 2023

Excellent stay, super relaxing private onsen overlooking the mountains. Very quiet. Helpful and respectful staff. Great food experience both for dinner and breakfast.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.