Hostal Los Arcos

2.8/5(317 Reviews) rating

2 Star Hotel locationPin

Madrid, Community of Madrid

1/21

About hotel

Nestled in the bustling heart of Madrid's city center, you'll find Hostal Los Arcos - a hidden gem offering the perfect base to explore the vibrant culture and rich history of the Spanish capital. Located at Calle del Marqués Viudo de Pontejos, 3, Piso 2, Madrid28012, Spain, this charming hostal is just steps away from top attractions such as the majestic Puerta del Sol and the historic Plaza Mayor. Boasting 15 well-appointed guestrooms, Hostal Los Arcos ensures comfort and convenience during your stay. Each room is equipped with modern amenities, including free Wi-Fi, so you can stay connected while you immerse yourself in the beauty of Madrid. The spacious and luxurious bathrooms feature invigorating rainfall showers, adding a touch of indulgence to your accommodation experience. But what sets Hostal Los Arcos apart is its accessibility to Madrid's financial district, making it the ideal choice for business travelers with corporate commitments. With a dedicated front desk staff, you can expect top-notch service and assistance throughout your stay. Whether you're here for business or leisure, Hostal Los Arcos has something for everyone. But don't just take our word for it, book Hostal Los Arcos online today and discover affordable accommodations suitable for all types of travelers. Conveniently located just 17.3 km from Adolfo Suárez Madrid-Barajas Airport, your journey to Madrid starts here. So why opt for a mundane hotel stay when you can experience the intricacies and diverse nature of Madrid at Hostal Los Arcos. Don't wait any longer, book your stay now and discover the true essence of this magnificent city.

Highlights

• Ideal location in Madrid's historic Center, steps from Puerta del Sol and Plaza Mayor • Walking distance to popular attractions such as Gran Via Street and Royal Palace of Madrid • 15 comfortable and modern guestrooms with free wifi • Rainfall showers in all bathrooms • Close proximity to airport (17.3 km) and railway station (0.5 km) for easy travel • Nearest metro station just 0.3 km away • Perfect for both casual and business travelers • Luxury, boutique, and budget options available • Attentive front desk staff during limited hours

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

Smoke-free property

Show all Amenities

General Amenities

Smoke-free property

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Safe Tourism Certified (Spain).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Electrostatic spray is used for disinfection.

Essential workers only - NO.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

The front desk is open daily from 9:00 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Safe Tourism Certified (Spain).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Electrostatic spray is used for disinfection.

Essential workers only - NO.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

Pet Policy

Pets not allowed.

₹4,442

₹5,597

21% OFF

+ ₹518 taxes / night

Earn 49 Reward Points

Flat ₹708.63 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹4,442

₹5,597

21% OFF

+ ₹518 taxes / night

Update Price

Earn 49 Reward Points

Flat ₹708.63 off included with coupon INTSTAY

Amenities

Location

C del Marqu�s Viudo de Pontejos, Madrid, Community of Madrid, 28012

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Ratings & Reviews

2.8/5

317 Ratings

amal faraj649

1/5

4 Nov, 2023

I wish I could give this hotel zero stars, because it was the worst experience of my life. The staff was rude, incompetent, and unprofessional. They literally could not communicate with me or each other. The receptionist was always angry and impatient, and she refused to help me with anything. She even yelled at me when I asked for a simple thing like a map or a taxi. The manager was no better, he ignored my complaints and treated me like I was invisible. The room was dirty, smelly, and falling apart. The bed was uncomfortable, the sheets were stained, and the pillows were lumpy. The bathroom was disgusting, the shower was broken, and the toilet was clogged. The air conditioner was noisy, the TV was fuzzy, and the Wi-Fi was slow. The breakfast was bland, the coffee was cold, and the service was slow. The location was terrible, the neighborhood was noisy, and the view was ugly. I hated every minute of my stay at Los Arcos, and I will never come back. Do yourself a favor and avoid this hotel at all costs. It is a nightmare.

joao tiago a. m. viegas

2/5

1 Jul, 2023

Location is the best you can ask for in Madrid. The rooms are clean, but small, no air conditioning, we were unfortunate to have also the washing machine room by our side, the towels in the first day were worn out, we felt that for the price, it wasn't good enough.

Paul Pace

1/5

7 Nov, 2019

The only good thing about this hostal was the location. The place is very shabby. The receptionist was very unpleasant dressed inappropriately and hardly ever at his desk. If you do not speak any Spanish, receptionist does not understand a word in English. The room was never cleaned and when we left a note for the room to be cleaned, only the towels were changed. Even though there was central heating in the rooms this was turned off, making it very difficult to sleep at night with the cold. I wouldn't recommend anyone staying as this hostal.

Adam

4/5

11 Jun, 2018

All you can expect from cheap hostel in the city center. Rooms are small but clean, bathroom as well. WiFi, towels, fan are included. There could be a small language barrier between you and the staff, if you don't speak Spanish but Violeta is very kind and helpful. If you speak/understand Italian or French, you'll be fine. Four stars instead of five is for very thin walls between rooms. You can hear your neighbors conversations and all what is happening in the hall. It didn't bother me much, but for some people it could be a no-go. Other than that everything is fine for the price and location.

amal faraj649

1/5

4 Nov, 2023

joao tiago a. m. viegas

2/5

1 Jul, 2023

Paul Pace

1/5

7 Nov, 2019

Adam

4/5

11 Jun, 2018

Nardee W

4/5

20 Jul, 2018

Great room (single) with a window, ceiling fan and own bathroom. Friendly people. Location is excellent. Only downside is no air conditioner (which ordinarily wouldnt be a problem as the room generally stays cool).

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.