Hotel Carlota

4.3/5(1.14K Reviews) rating

3 Star Hotel

101

1/101

About hotel

Discover affordable luxury at Hotel Carlota, located at Rio Amazonas No. 73 in the bustling and lively Cuauhtemoc neighborhood of Mexico City. Our boutique aparthotel offers a unique blend of modern comforts and traditional charm, making it the ideal choice for travelers seeking the best of both worlds. Our 35 well-appointed rooms are designed to provide the utmost comfort and convenience. Enjoy modern amenities such as flat-screen TVs, complimentary Wi-Fi, and cable programming in every room. The bathrooms feature refreshing showers, with complimentary toiletries provided for your convenience. Our daily housekeeping ensures that you come home to a spotless and comfortable sanctuary. For added convenience, we also offer laptop-compatible safes and complimentary bottled water. Hotel Carlota also boasts a prime location, with easy access to popular landmarks such as the Angel of Independence Monument and the Palacio de Bellas Artes. The Reforma 222 shopping center, the U.S. Embassy, and the Senate of the Republic are just a stone's throw away. In addition, the airport is only 15.1 kilometers away, making it easy for you to reach us from anywhere in the world. We offer top-notch amenities to make your stay even more enjoyable. Take a dip in our outdoor pool, stay connected with complimentary Wi-Fi, or take advantage of our concierge services to plan your perfect itinerary. For business travelers, we offer complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. And with our roundtrip airport shuttle service, you can travel hassle-free to and from your destinations. Satisfy your cravings at our on-site restaurant, or relax with a refreshing drink at the bar or poolside bar. And on those days when you just want to stay in, enjoy delicious meals and snacks with our convenient room service option. Experience the perfect stay with affordable accommodations, exceptional amenities, and unparalleled hospitality at Hotel Carlota. Book Hotel Carlota online now and experience the best of Mexico City at Rio Amazonas No. 73, Col. Cuauhtemoc06500, Mexico.

Highlights

• Ideal location in Mexico City's Cuauhtémoc neighborhood, perfect for both leisure and business travelers • Close to popular tourist attractions such as The Angel of Independence Monument, Palacio de Bellas Artes, and Zócalo • Just a short distance from Reforma 222 shopping center and the U.S. Embassy • Easy access to transportation with the nearest airport (Benito Juarez International Airport) only 15.1 km away • Stylish and comfortable rooms with modern amenities including flat-screen TVs and complimentary Wi-Fi • Enjoy a refreshing swim in the outdoor pool or relax in the bar/lounge area • Restaurant on-site serving delicious meals and room service available during limited hours • Convenient business amenities including 24-hour front desk, free newspaper, and dry cleaning/laundry services • Complimentary shuttle service available for nearby attractions • Free parking for guests with a vehicle

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Snack bar

WiFi services

Bell staff/porter

Designated Smoking Areas

Library

Concierge desk

Bicycle rentals

Breakfast available

Airport shuttle service

Transportation

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Snack bar

WiFi services

Bell staff/porter

Designated Smoking Areas

Library

Concierge desk

Bicycle rentals

Food & Beverages

Breakfast available

Services

Airport shuttle service

Transportation

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher and a first aid kit.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

No rollaway/extra beds available.

Social distancing measures are in place.

Parking height restrictions apply.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Parking height restrictions apply..

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Only dogs are allowed.

Service animals not allowed.

Pet max weight (per pet) in kg is 13.

Maximum number of pets per room 2.

Pets allowed.

Pet max weight (per pet) in lb is 29.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher and a first aid kit.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

No rollaway/extra beds available.

Social distancing measures are in place.

Parking height restrictions apply.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Parking height restrictions apply..

Pet Policy

Only dogs are allowed.

Service animals not allowed.

Pet max weight (per pet) in kg is 13.

Maximum number of pets per room 2.

Pets allowed.

Pet max weight (per pet) in lb is 29.

₹7,916

₹13,920

43% OFF

+ ₹1,732 taxes / night

Earn 96 Reward Points

Flat ₹1,378.25 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹7,916

₹13,920

43% OFF

+ ₹1,732 taxes / night

Update Price

Earn 96 Reward Points

Flat ₹1,378.25 off included with coupon INTSTAY

Amenities

Location

Col Renacimiento, Mexico City, 06500

View on Maps

Ratings & Reviews

4.3/5

1.14K Ratings

Daniela Bailey

5/5

21 Aug, 2023

At first, I was skeptical about staying in this hotel because some reviews mentioned high noise levels. But the location and free bikes seemed worth the try. I'm glad we stayed. The staff was always very accommodating to our requests and we loved the included breakfast. Our room was located on the second floor (208) very spacious and clean. Bath robes and slippers were provided. Water bottles, which for some reason someone in a review said we would be charged 6 dollars for, so we only used one, we weren't charged. The noise level was not bad. Maybe in our room wasn't the worst but still, no loud music at night and no partiers at the pool. The staff was professional and friendly as well. Bikes worked great and locks were useful.

Matt D

2/5

29 Dec, 2023

I liked the industrial design and the bed was comfy. Our room was very noisy. It had the street on one side and the stairs on the other so we were constantly woken by street noise and other hotel guests. Ear plugs were provided but they inevitably fall out in the night. We also got a lot of street light through the cracks in the curtains which couldn’t be stopped. Luckily we had eye masks. Our key card constantly stopped working so we had to get it reset at reception almost every time we came back. Most annoyingly, when we were checking out, we asked one of the guys at reception to check our bus ticket to make sure we were going to the right bus station and he sent us to the wrong one, which caused a lot of issues for us.

Evgeniy Kazarez

3/5

31 Dec, 2023

Max a decent three star hotel… rooms not taken care off… aircon very loud… shower very old school… sink clogging… hotel laundry not working… no drinks at hotel bar during the day… very poor hotel…

JC MONTE CARLO

1/5

3 Jul, 2023

Thieves ! I didn’t stay here ,just picked up a friend to stay with me in my Cancún home . We were traveling to the airport and so I picked him up later the afternoon. Guess what, he left the bags with the hotel and they stole 400$ out of the zipped bag in the luggage room. Now I checked the reviews and it happened to lots of people. This hotel steals from your bags ! Don’t stay in this rotten place. Probably everyone is in cahoots of these thefts as they never react. My wife is a lawyer and we are actually filing a claim with Turispol and the appropriate ministry. This time you stole from the wrong people !

Daniela Bailey

5/5

21 Aug, 2023

Matt D

2/5

29 Dec, 2023

Evgeniy Kazarez

3/5

31 Dec, 2023

r 8

4/5

29 Jun, 2023

It is a nice hotel but I think you have to be into rooms with little natural lighting. You also have to be ok with a noisy environment since the restaurant in the common area opens early and closes late; unfortunately the rooms aren’t very sound proof. The restaurant did have very tasty food and drinks however. Really good location and great friendly staff.

JC MONTE CARLO

1/5

3 Jul, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.