Hotel Casa Nuevo Leon

On the day we arrived, a truck was pumping raw sewage right out of the big opening near the front counter creating strong stench and huge noise. We could see the raw sewage being pumped out when we passed the front counter. I nearly vomited and felt like getting sick. As it turns out, we both got diarrhea the next day, and on the third day we had to stay in bed all day with severe diarrhea and abdominal pain. Then the next day we decided to leave early although we had no flight reservations. While we can’t prove our illness was caused by the exposure to raw sewage, it certainly was most distressing experience, and potential for bacterial infection. The stench lingered throughout our entire stay, especially bad in the elevator when elevator started working. When we first arrived, the elevator was not working. There was no help available, so we had to haul our luggage up three flights of stairs to our third-floor room. We got the room a King-size bed with no windows, no air-conditioning. The night was hot and humid, and there was no way to get some air. The next day we talked to the front desk clerk and the only available room with window was much smaller room with double bed. Because we were so desperate to get some air, we switched to the much smaller room that has busy street noise. We asked for price adjustment for the difference in price, but the clerk informed us that Diana, the manager, declined the request and instead offered complimentary breakfast. When we first arrived, the elevator was not working. There was no help available, so we had to haul our luggage up three flights of stairs to our third-floor room. We got the room a King-size bed with no windows, no air-conditioning. The night was hot and humid, and there was no way to get some air. The next day we talked to the front desk clerk and the only available room with window was much smaller room with double bed. Because we were so desperate to get some fresh air, we switched to the much smaller room that has busy street noise. We asked for price adjustment for the difference in price, but the clerk informed us that Diana, the manager, declined the request and instead offered complimentary breakfast. We left after 4 nights, on a stand-by flight feeling very sick and disappointed, even though we had to pay the entire 7 nights up front. We asked for a refund but received no response. We were so excited for our trip, but our trip was completely ruined.