Hotel Cassendra

4.4/5(182 Reviews) rating

3 Star Hotel locationPin

Kandy, Central Province

1/29

About hotel

Hotel Cassendra is a luxurious retreat nestled in the heart of Kandy, Sri Lanka, offering discerning travelers a unique blend of modern sophistication and historic charm. The hotel's architectural elegance and interior design showcase lavish furnishings, art collections, and signature elements that create an inviting atmosphere for guests. With a prime location within walking distance of iconic landmarks such as Malwathu Maha Viharaya and Wales Park, Hotel Cassendra is the ideal destination for those seeking a memorable stay in Kandy. The hotel features 14 air-conditioned rooms with LED televisions, complimentary wireless Internet access, and bathrooms with showers. Guests can enjoy a meal at the on-site restaurant, take advantage of room service, or mingle with other guests at the daily complimentary reception. Business amenities include complimentary newspapers, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is available for a surcharge, and free self-parking is provided onsite. The hotel's address is No.38/A, Rajaphihilla Mawatha, Kandy, Central20000, Sri Lanka. Hotel Cassendra offers a range of accommodations, including luxurious suites and spacious rooms with breathtaking views, ensuring a comfortable stay for every guest. The state-of-the-art spa and wellness center, along with exquisite dining options that celebrate local flavors and international cuisine, provide guests with world-class amenities that exceed expectations. The hotel's central location offers easy access to attractions such as Kandy Lake, Kandy Clock Tower, and the Temple of the Tooth, enhancing the guest experience with a celebration of local culture and hidden gems. Guest testimonials highlight exceptional hospitality and personalized service that leave a lasting impression on every visitor. For Hotel Cassendra room prices and to book Hotel Cassendra online, guests can visit the hotel's website or contact the reservations team directly. Whether seeking relaxation or a productive stay, Hotel Cassendra caters to both leisure and business travelers with its engaging and informative approach to hospitality..

Highlights

• Well Situated in the heart of Kandy, Hotel Cassendra is just a 15-minute walk from Malwathu Maha Viharaya and Wales Park. • Explore nearby attractions such as Kandy Lake, Kandy Clock Tower, and Lakeside Adventist Hospital, all within a short distance from the hotel. • Immerse yourself in the rich culture of Kandy with easy access to Natha Devale, Temple of the Tooth, and the National Museum. • Enjoy a comfortable stay in one of the 14 air-conditioned rooms with LED televisions and complimentary wireless Internet access. • Indulge in a delicious meal at the hotel's restaurant or opt for room service during limited hours for added convenience. • Business amenities include a 24-hour front desk, complimentary newspapers, and dry cleaning/laundry services. • Stay connected with free self-parking and a roundtrip airport shuttle available for a surcharge, making travel arrangements hassle-free. • Start your day with a full breakfast available daily for a fee and mingle with other guests at the complimentary reception. • The preferred airport, Bandaranaike Intl. Airport (CMB), is located 115.8 km away, ensuring easy access for travelers. • Enhance your stay with amenities such as a state-of-the-art spa, outdoor pool, and 24-hour fitness center for relaxation and rejuvenation.

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

24-hour front desk

Locker Room

Newspaper

Smoke-free property

Accessible parking

Breakfast available

Coffee/tea

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Locker Room

Newspaper

Smoke-free property

Accessible parking

Food & Beverages

Breakfast available

Coffee/tea

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and COVID-19 Guidelines (WHO).

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and COVID-19 Guidelines (WHO).

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

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Amenities

Location

Rajapihilla Mawatha, Kandy, Central Province, 20000

View on Maps

Ratings & Reviews

4.4/5

182 Ratings

lovadesi

2/5

22 Jan, 2024

We booked 2 double rooms on full board and paid the booking fee 2 weeks in advance. With 5 days to go, they said that the booking was done by mistake by training staff and they cannot give the rooms. By then, most scenic hotels in Kandy were fully booked for the days. We had to settle for a city hotel that ruined our vacation. Not done Hotel Cassendra!

Nadira de Alwis

1/5

9 Jan, 2024

2/10. Rooms are tidy but not so clean, food is average overall. Good view, but it can’t be seen from inside the room. Worst thing was that There’s a tiny ditch at the entrance of the hotel, my mom’s foot got stuck in it and she scraped off skin from half her leg, which obviously ruined our trip. No discounts whatsoever from the hotel for this inconvenience. We asked for a cushion so my mom could lie down at the back of our car, but didn’t even get that courtesy. Also my dad got sick after drinking their milk gone bad for breakfast.

Gokul Naath

5/5

14 Nov, 2023

This is a star hotel nestled away in the Kandyan hill. So close to the centre to not miss the action, while solitary enough to be away from the noise and hustle-bustle of Kandy. Courteous staff. Generously sized, well equipped rooms. If you get a street facing room, the views in the morning are lovely. You may also have some of our ancestors showing up in the morning, which we loved ;)

Samuel James White

5/5

24 Sep, 2023

The rooms are fantastic, it’s very quiet at night, and you can’t beat the view over Kandy. But the main reason I’m giving it five stars is how helpful the staff were. I spent a week in the hotel after recovering from an injury and they were all immensely helpful during the days I couldn’t walk, including bringing me food and a special mention goes to the man who went out to the shop for me when I couldn’t. I can’t recommend this hotel enough.

lovadesi

2/5

22 Jan, 2024

Nadira de Alwis

1/5

9 Jan, 2024

Gokul Naath

5/5

14 Nov, 2023

Samuel James White

5/5

24 Sep, 2023

Ashok Deshpande

4/5

20 Jan, 2024

A well located property now ageing. The restaurant has limited options for dinner but good local preparation for breakfast. Recommended for ni stay. No lift.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.