Hotel Cerretani Mgallery Collection

Overall, an average experience. A few positives: staff were accommodating, complimentary breakfast (was average food overall, but lots of options), complimentary mini-bar as well (proved helpful for water/refreshments, as we did a ton of walking in Florence!) and very good/excellent location - within a 10-20 minute walk of almost all sites we wanted to see. For the negatives, the room was a handicap room, and still pretty small, though the bathroom was quite spacious (we did not need a handicap room this was just what was offered fyi). The bathroom had poor ventilation. I had to prop the door open to air out the bathroom, or else everything was covered in condensation. There were a few things in the bathroom that also needed repaired, did not affect functionality, but unsightly. The bed… oh man. I know everyone sleeps better on different types of mattresses, so please consider this. I prefer a firm mattress - these beds were way too soft, the pillows were fluffy, but almost completely flat when you laid down. The bed frankly offered no support - I had back pain every morning and was so poorly rested during our time in Florence as a result (for context, I am 27 years old and in fairly good shape). If you like a very soft bed, this place is for you! Probably would not return due to my poor sleep - I believe more of a 3-star hotel. If you took the mattress out if the equation, it was of good value overall.

This hotel should be a 3 star, at best, not a 4 star. While the location was great for seeing all the sights and convenient to the train station, the facility itself was very disappointing, run down, and the breakfast was subpar, low quality, food not tasty, and they ran out of basic things like cereal very early in the morning, we were there no later than 7:30 for breakfast and they had run out already. The breakfast staff were not helpful and didn't seem friendly. When we first arrived we noticed the bathroom sink was backing up, not draining well. We did report it and they fixed it the same day. There was also a chip in the rim to the bathroom sink. Our room was not spacious, with the bed so close to the wall on one side it was awkward getting around it to get into the bed. The bed itself was comfortable. The pillows on the bed were hard and lumpy. Our room was located right next to a service area we had to walk by to get to it where the housekeeping carts were left out and the cleaning staff would hang out to talk. Basically we felt like we were in a janitorial utility area. We travelled throughout Italy for one month and the only place we stayed that was awful and where we will never return is this hotel. We will return to Florence and will definitely stay somewhere else. It was just awful!