Hotel Chateau De La Tour

This is the BEST PLACE to stay in Cannes!! By far our FAVOURITE place! Very good service, really nice rooms, amazing view, calm, cozy, feels like Downton Abbey tv show! Very chic and classy. It is far away from the noise of downtown. The restaurant is amazing when it comes to food, service, quality and everything. To summarise it’s worth the price and even more!

So much potential in this place as the chateau is stunning on the outside, with a beautiful gardens and pool. It could be very peaceful. But a loud party organised by the hotel going on until past midnight without any warning, cold showers, and appaling service with clear attempts to overcharge us upon checkout really spoilt our stay. Loud party - On our first night there was a party in the restaurant directly below us with a full sound system, a band and then a DJ going on until 12.30pm. The floor in our bathroom was shaking with the noise. Room - had a nice balcony with a view of the sea and gardens but otherwise the rooms are a little dated and poorly thought out. We had a kettle with too short a chord to use anywhere but the floor propped on some books. Stains on the carpet. The shower mounting was placed such that if you are shorter only your head gets water. The water in the shower was cold on the first day in the morning and evening. There was a smell of sewage in the hallway on a couple of days that came into the room. Pool- the pool is beautiful but gardeners constantly blow leaves and mow the grass meaning it isnt as calm as it could be. There was no bar food or bar service available next to the pool while we stayed which seemed below whats expected for a 4* and when they obviously have the facilities for it. Service - a couple of the staff (Davide in the restaurant) were very nice. However several reception members were very rude to us. On the night when there was the party, there was no warning, they didn't really apologise and the only response was "the party is also guests of the hotel". After we made several complaints they said they would give a reduction in the room rate for that night and free breakfast the next day. The manager/owner served us aggressively at the breakfast and gave me the wrong coffee and then simply rolled her eyes when I explained that I asked for something else. No apology. Breakfast- at €24 per person it is very costly and for that you get only one hot dish (some overly buttered scrambled egg), limited options and we had to ask for more items to be brought out. Check-in. Other than being given a key card we were given no further information about anything apart from telling us we couldn't have our prepaid meal because the restaurant was fully booked. We had booked in advance so that wasn't correct but the reception staff was simply rude about this. Check-out. On Check out we were presented with a large bill even though we had prepaid. On the bill they were charging us for the dinner we had prepaid for. When I explained the reception staff argued the prepaying was for one person, which would make it more expensive than just paying in the restaurant, and was not what it said on his own paperwork in front of him. He then went to speak to the manager and I could hear her telling him to go speak to the housekeeping to see what else they could charge for. I then watched him for 10 minutes on the CCTV walk around the hotel,go in to inspect our room looking for other things to charge us with. I have never experienced anything like it. In the end we got a new bill with completely different numbers on it and different items on it. It was like Fawlty Towers and check-out took 30minutes. With different management this could be a fabulous hotel, but as it is, it generally was a very uncomfortable place to stay. This is not something we have ever experienced before in the many hotels we have stayed at.