Hotel Chinzanso Tokyo

We stayed here for the last two nights of our honeymoon. The hotel itself was lovely and beautiful. The hotel staff were perfect, excellent service. The gardens were beautiful. I enjoyed the pool and hot tub, but it's unfortunate that it is an additional cost. But I was so disappointed with the service we received at their restaurant, Le Jardin. Part of why I booked this hotel, was I saw they had catered to vegans in the past. In my booking reservation, I made note one guest would be vegan. When I called about making a reservation for high tea, I asked if one could be made vegan, and they apologized and said no. I was disappointed, but understood. When I arrived at the hotel, I thought I would ask the restaurant staff about making a reservation for the next day, and asked if it could be made vegan. The staff told me yes, it could be vegan for two people. I was delighted and made a reservation for the next day. The next night, after we were seated, I asked again to check that the high tea would be vegan. After quite a wait, the staff came back and apologized, no, they could not make it vegan. They showed me another menu which did have some vegan options and I ordered from that. The service was terribly slow. I'm not sure if they had to bring the food from a different restaurant because it was vegan? I also had to ask the staff to clear the table of the dirty dishes. We then wanted to order dessert, and we asked for the vegan menu again. The staff told us, "no vegan menu", but they had already shown us one? Eventually, I was able to order a vegan dessert, and again, slow service and it was just very disappointing, especially after looking forward to it and it being our honeymoon and last night in Japan. Other than the restaurant situation, it was a lovely hotel and the best I've ever stayed in. I was honestly shocked by the restaurant service and it brought me to tears. I saw other guests getting much quicker service, but they were getting the traditional high tea.

Beautiful and clean hotel. Our suite was next to a staff elevator and unfortunately it was too noisy, so we asked for a different suite, and were offered one with garden view. The garden itself is absolutely stunning, and peaceful to walk through. Though, originally we wanted the city view, the garden view had its own perks. We enjoyed our stay here, and appreciate the quick and helpful approach of the staff.