Hotel Coco Rio by Hospitality Wellbeing

3 Star Hotel locationPin

Playa del Carmen, Quintana Roo

Hotel Coco Rio by Hospitality Wellbeing facade

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About hotel

Discover a hidden gem in the heart of Playa del Carmen at Hotel Coco Rio by Hospitality Wellbeing. Immerse yourself in the vibrant culture and stunning scenery of Mexico while indulging in affordable accommodations suitable for all types of travelers. Our prime location on Calle 26 No. 125, entre 5ta y 10a, QROO77710, makes it easy to explore the bustling Playa del Carmen Main Beach and the vibrant Quinta Avenida. Take a leisurely 15-minute stroll to Mamitas Beach or treat yourself to some retail therapy at the nearby Quinta Alegría Shopping Mall. Designed to provide utmost comfort and a homely atmosphere, our 18 guest rooms offer private patios, refrigerators, and LCD televisions with cable programming. Enjoy complimentary wireless internet and local calls, and rest easy with in-room safes and ceiling fans to keep you cool. Indulge in the best of Playa del Carmen, with easy access to must-visit attractions such as Mario Villanueva Stadium Madrid and Calle Corazón. After a day of exploring, relax in our tranquil on-site garden with stunning panoramic views. Our dedicated concierge services are available to arrange transportation to nearby destinations, including the Playa del Carmen Maritime Terminal. For our business guests, we offer a 24-hour front desk, luggage storage, and a well-equipped library to cater to any work needs. A shuttle service from the airport is available for a surcharge, providing convenient transportation options. Fuel up for the day with a delicious complimentary continental breakfast served daily from 7:00 AM to 10:00 AM. Book Hotel Coco Rio by Hospitality Wellbeing online for an unforgettable experience in Playa del Carmen.

Highlights

• Conveniently located in the heart of Playa del Carmen, walking distance to Playa del Carmen Main Beach and Quinta Avenida • Luxurious rooms with private patios, refrigerators, complimentary Wi-Fi, and cable TV • Close to popular tourist attractions such as Mamitas Beach, Calle Corazón, and Mario Villanueva Stadium Madrid • Only 10.3 km from Xcaret Eco Theme Park, perfect for adventure-seeking travelers • Within walking distance to the Playa del Carmen Maritime Terminal, ideal for business travelers • Free concierge services and shuttle services available for guests' convenience • 24-hour front desk, luggage storage, and library for business needs • Complimentary continental breakfast served daily, perfect for all guests • Approximately 55.4 km from Cancun International Airport, and 34.5 km from Cozumel International Airport.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Smoke-free property

Library

Concierge desk

Bicycle rentals

Airport shuttle service

Transportation

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Smoke-free property

Library

Concierge desk

Bicycle rentals

Services

Airport shuttle service

Transportation

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: USD 1.96 per accommodation, per night.

We have included all charges provided to us by the property..

Contactless check-in and contactless check-out are available.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: USD 1.96 per accommodation, per night.

We have included all charges provided to us by the property..

Contactless check-in and contactless check-out are available.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

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Amenities

Location

Calle 26 No. 125, entre 5ta y 10a, Playa del Carmen, Quintana Roo, 77710

View on Maps

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.