Hotel El Campanario

4.3/5(146 Reviews) rating

3 Star Hotel locationPin

Playa del Carmen, Quintana Roo

1/87

About hotel

Discover the lively and captivating city of Playa del Carmen with ease during your visit to Hotel Campanario. Our centrally positioned oasis offers convenience, relaxation, and all the state-of-the-art features you could desire. With 16 generous guest chambers featuring flat-screen media centers and complimentary wireless internet access, you will feel right at ease in the hub of this thriving coastal town. Unwind on our terrain and appreciate the breathtaking vistas of the city, or keep in touch with your cherished ones at home with our complimentary wireless internet access. With our supportive tour and ticket assistances, setting up your inspired schedules is effortless. And with the Nuestra Senora del Carmen Catholic Church and the 3D Museum of Wonders just a brief stroll away, there are limitless chances to absorb yourself in the rich ethos and history of Playa del Carmen. But do not simply take our word for it - visit the nearby Central Square, Mercado Playa del Carmen, and Quinta Alegría Shopping Mall to truly feel the lively vibe of this enchanting city. When you think of unwinding and recharging, our 24-hour front desk and multilingual staff are continuously accessible to guarantee that your stay is nothing short of exceptional. At Hotel El Campanario, your repose and safety are our primary interests. This is why we offer a secure deposit box and a roundtrip airport shuttle service, for your contentment. And with mouth-watering conventional cuisine available through our room service or at the various neighboring diners, you can get a taste of the genuine flavors of Playa del Carmen without ever parting from the comfort of our amenities. So, why wait? Reserve your accommodation at Hotel El Campanario now and explore everything that this stunning destination has to provide. We ensure that your stay with us will be remarkable and unforgettable. Come indulge in the finest effects of Playa del Carmen with us.

Highlights

• Centrally located in Playa del Carmen, 5-minute drive from Playa del Carmen Main Beach • 16 guestrooms with flat-screen TVs and free Wi-Fi • Walking distance to Nuestra Senora del Carmen Catholic Church and Central Square • Short distance to Mercado Playa del Carmen and Quinta Alegría Shopping Mall • Terrace with views, free Wi-Fi, and tour/ticket assistance • 24-hour front desk, multilingual staff, and safe deposit box • Room service available • Within 1 km of Mamitas Beach and Playa del Carmen Maritime Terminal • Close to popular attractions like 3D Museum of Wonders and Calle Corazón • Airport shuttle available for a surcharge (Cancun Intl. Airport is 56.1 km away)

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Smoke-free property

Terrace

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Smoke-free property

Terrace

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards; cash is not accepted.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a fire extinguisher and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

Children 9 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Contactless check-out is available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards; cash is not accepted.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a fire extinguisher and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

Children 9 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Contactless check-out is available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹6,163

₹12,421

50% OFF

+ ₹1,603 taxes / night

Earn 77 Reward Points

Flat ₹1,109.50 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹6,163

₹12,421

50% OFF

+ ₹1,603 taxes / night

Update Price

Earn 77 Reward Points

Flat ₹1,109.50 off included with coupon INTSTAY

Amenities

Location

Gonzalo Guerrero, Playa del Carmen, Quintana Roo, 77710

View on Maps

Ratings & Reviews

4.3/5

146 Ratings

Camila Paz Gutiérrez

3/5

11 Mar, 2018

Place is clean and price is ok, however we had a few unpleasant surprises: 1) they advertise having a deal with a beach club nearby. Truth is: they don't! The beach club "closed all of a sudden, by surprise", but they haven't taken the offer down from their website. 2) their room pictures show a kitchenette, and the descriptions suggest that all rooms may come with it (as is the case in other similar hotels in the area, such as El Acuario). However, not all rooms come with kitchenette, this varies on the price (which they don't explain) Neither of our rooms had kitchenette and when we asked why, there was no clear explanation, just some mumbling. 3) We booked 2 identical rooms, but one came with a king + twin, and the other with a king only. Strange variation that wasn't explained either. 4) their Wi-fi is just bad. It came and went at random times of the day, with some days working not at all. If you need it to be able to work, or plan a trip, do not rely on it. 5) For 2 days straight we didn't get towels. They just disappeared and weren't delivered until we insisted. Again no explanation, just some random confused excuse. I recommend telling the office to not do the daily cleaning or to never take your towels. Mine came back with a hair from my friend next door, so they may have mixed our used towels somehow. 6) the bells from the church will wake you up every day, not just on Sunday, but on Sunday they will play all day. (This was preferable to having the loud music from downtown, which we were happy to avoid by staying here.) Other than that, if you don't care about the bells and want a simple room with no kitchen, it's a nice hotel.

Joanna Ray

4/5

13 Feb, 2020

I have stayed her 4 times in the last 10 years and I really like that it's in walking distance to pretty much everything the rooms are clean and simple and it's a good price!

Don J

5/5

10 Feb, 2021

I love this place, we always stay here they are very friendly and treat you fair, very close to everything

Camila Paz Gutiérrez

3/5

11 Mar, 2018

Joanna Ray

4/5

13 Feb, 2020

I have stayed her 4 times in the last 10 years and I really like that it's in walking distance to pretty much everything the rooms are clean and simple and it's a good price!

Don J

5/5

10 Feb, 2021

I love this place, we always stay here they are very friendly and treat you fair, very close to everything

Making Businesses Better Again

5/5

10 Jun, 2018

Super close to the beach (5 blocks), coco bongo is 1 block away, the city walk with all restaurants stores is 2 blocks away.... I stayed 8 nights for $420.

Adrián Valdovinos

5/5

1 Dec, 2023

Facinante

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.