Hotel Excelsior

3.6/5(1.39K Reviews) rating

3 Star Hotel locationPin

Frankfurt, Hessen

1/88

About hotel

Hotel Excelsior is a luxurious 3.5-star hotel located in the heart of Frankfurt, Germany. With its unique blend of modern sophistication and historic charm, this hotel stands out as an ideal destination for discerning travelers seeking a memorable stay. The architectural elegance and interior design of Hotel Excelsior are truly captivating, featuring lavish furnishings, art collections, and a welcoming atmosphere that exudes luxury. The hotel offers 197 air-conditioned rooms with minibars, complimentary wireless Internet access, and stylish bathrooms with showers and hair dryers. Guests can enjoy a range of amenities, including complimentary Wi-Fi, tour/ticket assistance, and a 24-hour front desk. Self-parking is available for a fee. The on-site restaurant serves delicious meals, and the bar/lounge is the perfect spot to unwind after a day of exploring the city. Buffet breakfasts are available daily for a fee. Hotel Excelsior's prime location in Gutleutviertel puts guests within easy reach of top attractions such as Deutsche Bank Park, Financial District, Frankfurt Trade Fair, and Skyline Plaza. The hotel is also close to museums, theaters, and shopping districts, making it an ideal base for exploring the city. Whether you're visiting for business or leisure, Hotel Excelsior offers a comfortable and convenient stay with personalized service that exceeds expectations. Book your stay at Hotel Excelsior online and experience the best of Frankfurt in style and comfort..

Highlights

• Conveniently located within a 10-minute drive from Frankfurt Airport and Main Railway Station • Offers a selection of 197 air-conditioned rooms with minibars and complimentary Wi-Fi • Bathrooms equipped with showers and hair dryers for guest convenience • On-site amenities include tour/ticket assistance and complimentary newspapers in the lobby • Self-parking available for a fee with a 24-hour front desk for added convenience • Enjoy a meal at the hotel restaurant or opt for room service during limited hours • Buffet breakfast served daily from 5 AM to 11 AM for a fee • Explore nearby attractions such as the Financial District, Frankfurt Opera House, and Skyline Plaza • Close proximity to cultural sites like the Staedel Museum and Goethe Home and Museum • Ideal location for business travelers with easy access to the European Central Bank and Kap Europa • Nearest airports include Frankfurt Airport (FRA) at 12.7 km and Mainz (QFZ-Mainz Finthen) at 50.6 km • Rated 3 star Superior by Hotelstars Union, offering a comfortable stay for leisure and business guests.

Quick Facts

Check-In

1:00 PM

Check-Out

12:00 PM

Rooms

197

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

On-Site parking

Breakfast available

Coffee/tea

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

On-Site parking

Food & Beverages

Breakfast available

Coffee/tea

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are compulsory at the property.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 2.00 per person, per night.

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are compulsory at the property.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 2.00 per person, per night.

We have included all charges provided to us by the property..

Only registered guests are allowed in the guestrooms..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Enhanced food service safety measures are in place.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

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Amenities

Location

Mannheimer Str , Frankfurt, Hessen, 60329

View on Maps

Ratings & Reviews

3.6/5

1.39K Ratings

James Paine

1/5

18 Jul, 2022

Avoid! The first sign of trouble was when there was no one at the front desk, but rather a note to check in at a hotel next door. We went to the other hotel only to find out they had given away our room. There were no options available for us anymore. We have shown up a day late due to travel issues, but had called the moment we could, the day before our original reservation even, and agreed to pay for our entire stay including the missed day. We were assured many times that our booking was safe, especially since we were going to pay for all the nights. After waiting for a manager who clearly was never coming, I told the person manning the desk that we would just cancel. His response: "Oh good!". We ultimately ended up booking at the Residence Inn in Old Frankfort. Much better location, much more comfortable, and the front desk was willing to work with us even with no notice. Now I need to put a notice in with my credit card company to make sure that hotel excelsior doesn't still charge us for the room that they never were able to give us to begin with.

Ece Kurtaraner (Alumni)

4/5

28 Jun, 2018

I would recommend. Good service, lobby and breakfast area is neat. Breakfast is good, the minibar in the room is free. The rooms are small but comfy, but the carpet is a little bit dusty. The downsize is: my room was facing the road and i had trouble to sleep with the noise from the busy road.

Maria Alejandra Ocampo Rojas

3/5

3 Oct, 2017

Really clean. The location seems great because is in front of the train station, but is full with gypsies. If you are a girl travelling alone is better to go to bed early. You have a mini bar full with drinks that can finish every day and they will refilled for free. When you do the reservation make sure that you have breakfast included, otherwise it will be 15€ charge... I couldn't try their breakfast.

Natalia Sizochenko

2/5

4 Sep, 2019

My room was tiny and it looked like it haven’t been renovated for YEARS; furniture and walls looked just like my grandma’s old stuff. It didn’t really bother me, as I only stayed for 1 night. — But what really bothered me was the absence of AC! Come on, it’s August, it’s 40C outside! I guess, that the free mini-bar and free refreshments (the cake was very good, by the way) in the lobby are supposed to make guests less angry. — Stuff was not really friendly, but I guess it’s simply because it’s Germany. — I stayed at different hotel before (it is located really close to this one). I payed for stay almost same amount, but everything was incomparably better. I recommend to book different hotel, as there are a lot of much better options. — The location is great, but again, there are better places at the very same spot.

James Paine

1/5

18 Jul, 2022

Ece Kurtaraner (Alumni)

4/5

28 Jun, 2018

Maria Alejandra Ocampo Rojas

3/5

3 Oct, 2017

Naved Ali

3/5

18 May, 2022

The hotel is exactly opp the frankfurt main station so it is a very convenient location for transport connectivity and food outlets nearby. The rooms are small but it is ok for a solo business traveler. The breakfast buffet is decent.

Natalia Sizochenko

2/5

4 Sep, 2019

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.