Hotel Fenix Gran Meliá - The Leading Hotels of the World

4.6/5(1.45K Reviews) rating

5 Star Hotel locationPin

Madrid, Community of Madrid

Hotel Fenix Gran Meliá - The Leading Hotels of the World facade

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About hotel

Embrace a world of sophistication and elegance at our five-star hotel, nestled in the chic Salamanca neighborhood of Madrid. Immerse yourself in the epitome of luxury at Hotel Fenix Gran Meliá - The Leading Hotels of the World, where every guest is promised an unparalleled stay. Our coveted location, just a brief 5-minute ride from prominent landmarks such as the esteemed U.S. Embassy and the iconic Prado Museum, invites you to discover the grandeur of Madrid. Experience absolute comfort and indulgence in one of our 203 exquisitely appointed guest rooms, featuring modern amenities such as minibars, plasma TVs, and complimentary high-speed internet. Unwind and drift into a peaceful slumber on our plush, goose down comforters and premium linens, and rejuvenate in your own private bathroom with opulent deep soaking tubs and invigorating rainfall showerheads. Step outside and discover the enchantment of Madrid, with some of the city's most coveted attractions, including Paseo de la Castellana and Plaza de Colón, just steps away from our hotel. Treat yourself to a day of pampering at our on-site spa, offering a variety of indulgent massages, body treatments, and facials. Stay connected with our 24-hour business center and complimentary Wi-Fi, while our attentive concierge services are always available to assist you. Savor the ultimate culinary experience at our on-site restaurant, serving delectable dishes and irresistible snacks with the convenience of 24-hour room service. After a day of sightseeing, unwind with a refreshing drink at our charming bar and lounge. For larger gatherings and business conferences, our spacious venues and dedicated event planning team ensure a successful and seamless event. So why delay? Make the most of your stay in Madrid by booking Hotel Fenix Gran Meliá - The Leading Hotels of the World. With our prime location just 8.4 km from the airport and easy access to public transportation, our hotel offers both convenience and luxury for all types of travelers. Book now and get ready for an unforgettable escape.

Highlights

• Ideal location in the vibrant Salamanca neighborhood • Only 2.7km from Gran Via Street and 3.1km from El Retiro Park • Well-equipped guestrooms with plush bedding and complimentary WiFi • Luxurious spa offering rejuvenating treatments • Close proximity to popular attractions such as Prado Museum and U.S. Embassy • Convenient access to public transportation, including the airport (13.5km) and railway station • Suitable for both leisure and business travelers • Range of amenities including concierge services and babysitting (surcharge) • 24-hour business center and conference space for meetings and events • On-site dining options at the restaurant and bar/lounge, with room service available 24/7.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

188

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Bell staff/porter

Terrace

Concierge desk

Baby Sitting / Child Services

Breakfast available

Coffee/tea

Airport shuttle service

Transportation

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Snack bar

Bell staff/porter

Terrace

Concierge desk

Activities

Baby Sitting / Child Services

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Airport shuttle service

Transportation

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards; cash is not accepted.

This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Stay Safe with Meliá (Meliá).

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Measures to reduce infection (Spain).

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards; cash is not accepted.

This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Stay Safe with Meliá (Meliá).

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Measures to reduce infection (Spain).

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹27,056

₹33,648

20% OFF

+ ₹2,864 taxes / night

Earn 299 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹27,056

₹33,648

20% OFF

+ ₹2,864 taxes / night

Update Price

Earn 299 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Salamanca, Madrid, Community of Madrid, 28001

View on Maps

Ratings & Reviews

4.6/5

1.45K Ratings

Ives

5/5

12 Nov, 2023

Me and my partner stayed here for a day in Madrid. The front desk people were very welcoming and helpful. They helped us book reservations for our restaurants. When checking in they went over everything and even told us we had an upgrade. When we came in to our room we had a welcoming gift! Along with check in we found out it included a 3 course meal to either lunch or dinner, which of course we had to make reservations for also. The dinner was fantastic. In the morning before check out we ate at the breakfast buffet which had a variety of things such as meats, cheese, fruit, juice and pastries. There was also a cook food station which included sausages, bacon and two different types of eggs! Overall I enjoyed my stay and would come here again!

silviu marinescu

2/5

25 Jan, 2024

this is the view from the room where I stay at this 5-star hotel in the center of Madrid. the room cost over 350 euros per night. I asked for a room for 4 people, we are traveling with children. the room is for a maximum of 3 people. very kind staff. otherwise .... avoid!!!

Li Ly

5/5

24 Sep, 2023

Everything here is amazing to me. Very romantic , cozy and beautiful hotel, room…very friendly and helpful staffs. My room is always clean and smell amazing, even shower gel and shampoo in the bathroom are very good too. They take care of clients very much with every small details, they even give lip balm which I never seen before in other hotel. And breakfast is amazing with many good food and fresh… i would love to come back and stay longer

Will van Ingen

5/5

6 Oct, 2023

One of the very best hotel in Madrid. Service was very good overall. Rooms are exceptional. I would definitely come back. My only regret is that the restaurant didn't have a menu with staple Spanish specialties. It's a bit watered down. Also I have been charged twice the room. I had to pay at check out what was already paid. I have sent a claim by email for which I didn't receive a reply. Now PA who did the reservation could get feedback where the hotel recognized the error and said it will refund. I will follow up on my email and wait for the refund.

Ives

5/5

12 Nov, 2023

silviu marinescu

2/5

25 Jan, 2024

Li Ly

5/5

24 Sep, 2023

Will van Ingen

5/5

6 Oct, 2023

Pablo Arias

5/5

16 Oct, 2023

A classic high class Hotel kept from the 60's with amazing art and decorations everywhere. Excellent dining. Don't forget to use the staircase where the Beatles went up and down from the 1st., floor rooms when they came to Madrid in 1965.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.