Hotel Grand Chancellor Melbourne

This was possibly one of the worst hotel experiences I have ever had, the the hotel refuses to even offer a refund, not even a partial refund, making me file the refund direct with my credit card provider, just to slow things down, and just end up with another unhappy customer. (1) Hotel had no parking, I was told to go to valet parking a few doors down, only to be told it's only available for "small" cars. I drive a sedan, not a 4WD. (2) We paid for breakfast for both days. We were not given any more information. When we called room service in the morning, to ask where to get the breakfast from, they said we paid for "buffet" breakfast, not the "chancellor" breakfast ( not that we knew what was offered, or told, nor do we even know the difference ). Anyway, buffet breakfast closed at 10:00am, so no breakfast. We asked to have the chancellor breakfast, they said we had to pay full price ( even though the buffet breakfast was already fully paid for ). (3) We were meant to have a queen bed ( we paid nearly $800 for 2 nights ). We got 2 single beds, side by side, mind you both had different types of mattresses. (4) We were sold on the "balcony". I won't even get into that. It was horrible. We stayed the first night, then checked out and left. No apologies. No refunds. No credit. Nothing. I expect an apology, along with a refund.

I stayed here for the first time in 2020, just prior to the pandemic, and for a second time recently. Both times I was impressed by the exceptionally friendly service and relaxing experience I had staying at Hotel Grand Chancellor. The room are clean and comfortable. As someone with muscular issues, I often struggle with hotel beds but the ones here are fantastic. Perfect mix between soft and firm in my opinion! I really enjoy the rainwater showers as well. I was upgraded to a suite when I first stayed and the suites have much more spacious and comfortable bathrooms. The location is very central and it is an easy walk (even as someone who can only walk short distances) to a variety of attractions in Melbourne CBD including Central, the State Library and a bunch of theatres. The hotel itself backs on to Little Bourke st so great food is pretty much at your doorstep. Having said that, the staff are definitely the high point of staying at Hotel Grand Chancellor. Everyone I met was polite and friendly, even when I was fumbling my cards and making last minute changes to my booking. They make staying with the hotel an absolute delight. Definitely my first choice hotel when I stay in Melbourne.