Hotel Hacienda Paradise by BFH

4.1/5(468 Reviews) rating

3 Star Hotel locationPin

Playa del Carmen, Quintana Roo

1/79

About hotel

Discover the vibrant city of Playa del Carmen and immerse yourself in the warm embrace of Mexican hospitality at Hotel Hacienda Paradise by Hospitality Wellbeing. Our charming Colonial-style architecture, unbeatable location, and unmatched amenities make us the perfect base for a memorable vacation. Indulge in one of our 33 individually curated guestrooms, each with a unique and inviting atmosphere. Relax with the convenience of cable TV and pamper yourself with luxurious rainfall showerheads and complimentary toiletries in our private bathrooms. Our dedicated housekeeping team will ensure your stay is hassle-free by providing daily service and complimentary bottled water. Unwind and rejuvenate with a soothing massage or facial, or take a refreshing dip in our outdoor pool. For the adventurous spirits, we offer bicycle rentals to explore the city at your own pace. Stay connected with your loved ones back home with complimentary wireless internet access, while our multilingual staff is always available to assist with any queries or recommendations. Located within walking distance from top attractions such as Quinta Alegria Shopping Mall, Mamitas Beach, Playa del Carmen Main Beach, and Quinta Avenida, our hotel's central location makes it easy to explore the city's cultural and historical sites, including the Playa del Carmen Maritime Terminal and Nuestra Senora del Carmen Catholic Church. With the Cancun International Airport and Cozumel International Airport just a short distance away, your journey to paradise is made effortless. Satisfy your taste buds with a delectable meal from our poolside restaurant, Coloretta, or opt for the convenience of room service, available during limited hours. Start your day off right with our complimentary continental breakfast, freshly served every morning. For our business guests, we offer express check-out, a 24-hour front desk, and multilingual staff to cater to your needs. Book a stay at Hotel Hacienda Paradise by Hospitality Wellbeing and witness a myriad of affordable accommodation options suitable for a variety of individuals. Easily accessible at Ave 10 Entre Calle 20 Y 22 Norte, QROO77710, Mexico. Book Hotel Hacienda Paradise by Hospitality Wellbeing Online and experience the best of Playa del Carmen. Let us be your home away from home.

Highlights

• Centrally located near Playa del Carmen Main Beach • Steps away from Quinta Alegría Shopping Mall • Within a 10-minute walk of Mamitas Beach • Individually decorated guestrooms with cable TV • Private bathrooms with rainfall showerheads and complimentary toiletries • Close to major attractions like 3D Museum of Wonders and Calle Corazón • 24-hour front desk with multilingual staff • Outdoor pool and in-house spa services • Easy access to Cancun Intl. Airport (55.7 km) and Cozumel Intl. Airport (36 km) • Ideal for both casual and business travelers • Complimentary continental breakfast and room service available

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Snack bar

Swimming Pool

Designated Smoking Areas

Library

Terrace

Concierge desk

Banking services

Bicycle rentals

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Snack bar

Swimming Pool

Designated Smoking Areas

Library

Terrace

Concierge desk

Banking services

Bicycle rentals

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 72 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Contactless check-in is available.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: MXN 32.57 per accommodation, per night.

We have included all charges provided to us by the property..

Pool access available from 8:00 AM to 8:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 7 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

A car is not required for transportation to and from this property..

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Gap period enforced between guest stays - 72 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Noise-free rooms not guaranteed.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Contactless check-in is available.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: MXN 32.57 per accommodation, per night.

We have included all charges provided to us by the property..

Pool access available from 8:00 AM to 8:00 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 7 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

A car is not required for transportation to and from this property..

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹2,806

₹5,417

48% OFF

+ ₹706 taxes / night

Earn 35 Reward Points

Flat ₹501.75 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹2,806

₹5,417

48% OFF

+ ₹706 taxes / night

Update Price

Earn 35 Reward Points

Flat ₹501.75 off included with coupon INTSTAY

Amenities

Location

Gonzalo Guerrero, Playa del Carmen, Quintana Roo, 77710

View on Maps

Ratings & Reviews

4.1/5

468 Ratings

Katelyn Romine

3/5

7 Dec, 2023

Had no hot water 1 day after getting back from snorkeling at 6pm. Very spotty WiFi. House cleaning turned air completely off and no “do not disturb sign”. sheets had stains upon arrival. You get what you pay for. Cute little room but had mold spots or something as well not bad but certainly not great

Chris Bates

1/5

9 Dec, 2023

This is the worth hotel I have ever stayed in. Room has black mould, towels look unclean, no glasses in room no shampoo etc. Included breakfast coffee only no rea milk must be paid extra. Staff are not helpful. Would not recommend this hotel. Location is the only good thing

Oleksandra Lisova

1/5

18 Jan, 2024

The breakfast is horrible. If you want to eat you need to waste 1 hour of waiting. The staff is very slow, don't speak English at all and not qualified to answer any questions. The breakfast was poor: 2 small pieces of potato, bread, eag. Not recommended!

Darryl Foley

5/5

7 Dec, 2023

Located a block away from Aviendo cinco and a few blocks away from white sandy beaches, Hacienda Paradise is in the middle of all the action! The rooms are beautiful, and the staff are really helpful and super friendly. Anything you might need on your trip is a short walk away --> walmart, mega soriano, drug stores, bus station, good eats, trendy bars, malls, etc etc... VALOR EXCELENTE!!!

Katelyn Romine

3/5

7 Dec, 2023

Chris Bates

1/5

9 Dec, 2023

Oleksandra Lisova

1/5

18 Jan, 2024

Darryl Foley

5/5

7 Dec, 2023

Maurice Heuveln

2/5

8 Nov, 2023

Place is wonderful. Near the beach and the busiest street. Rooms are not that great and could use a makeover. Breakfast is minimal.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.