Hotel Hermitage

4.3/5(301 Reviews) rating

3 Star Hotel locationPin

Florence, Tuscany

1/47

About hotel

Experience luxury and convenience at the Hotel Hermitage, tucked away in the heart of Florence. Our coveted location puts you within walking distance of the city's top tourist attractions, including the Uffizi Gallery and the Cathedral of Santa Maria del Fiore. Immerse yourself in the rich history and culture of this vibrant city while staying at our elegant hotel. Our 27 stylish guestrooms offer the perfect blend of comfort and sophistication. With modern amenities such as complimentary Wi-Fi and flat-screen TVs with satellite programming, you'll feel right at home. Pamper yourself in our designer bathrooms equipped with high-end toiletries and hairdryers. Stay organized and secure with a phone, safe, and complimentary newspapers in each room. Discover the beauty of Florence with ease as our prime location allows you to explore famous landmarks like the Pitti Palace, Galileo Museum, and Palazzo Vecchio on foot. Don't miss a chance to cross the iconic Ponte Vecchio, just a short 0.6-mile walk from the hotel. Relax and take in breathtaking views of the Arno River from our rooftop terrace. Or, unwind in our comfortable lounge area with complimentary Wi-Fi. Our dedicated and multilingual staff is available 24/7 to cater to your needs, and we offer luggage storage for your convenience. Flying in? The Hotel Hermitage is a short 10.2-mile drive from Florence Airport, Peretola. For those arriving by car, we offer self-parking for a small fee. After a day of exploring the city, treat yourself to a refreshing drink at our bar lounge or indulge in a peaceful evening in with our room service. With affordable room prices and the convenience of booking online, your stay at the Hotel Hermitage is sure to be a memorable one. Visit us at Vicolo Marzio, 1 Piazza del Pesce, FI50122, Italy for a truly luxurious experience.

Highlights

• Centrally located, just a 3-minute walk from Uffizi Gallery and 9 minutes from Cathedral of Santa Maria del Fiore • Within walking distance (0.5-0.9 km) of popular attractions such as Piazza di Santa Maria Novella and Ponte Vecchio • 27 guestrooms with flat-screen TVs and complimentary Wi-Fi • Private bathrooms with designer toiletries and hair dryers • Rooftop terrace with stunning views • Complimentary newspapers, multilingual staff, and luggage storage • 16.5 km (10.2 km) from Florence Airport • Amenities: free Wi-Fi, TV in common area, room service, bar/lounge • Perfect for both casual and business travelers • Luxury, boutique, and budget options available • Self-parking (charges apply) and airport shuttle service (surcharge) available upon request

Quick Facts

Check-In

4:00 PM

Check-Out

11:00 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Bell staff/porter

Terrace

Baby Sitting / Child Services

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Bell staff/porter

Terrace

Activities

Baby Sitting / Child Services

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher and a security system.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights.

We have included all charges provided to us by the property..

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation..

Contactless check-in and contactless check-out are available.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets cannot be left unattended.

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in kg is 10.

Pets allowed (no fees).

Pet max weight (per pet) in lb is 22.

Service animals are exempt from fees/restrictions.

Maximum number of pets per room 1.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher and a security system.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Contactless check-in is available.

Protective clothing is available to guests.

Essential workers only - NO.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights.

We have included all charges provided to us by the property..

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation..

Contactless check-in and contactless check-out are available.

Pet Policy

Pets cannot be left unattended.

Service animals are allowed.

Pets allowed.

Pet max weight (per pet) in kg is 10.

Pets allowed (no fees).

Pet max weight (per pet) in lb is 22.

Service animals are exempt from fees/restrictions.

Maximum number of pets per room 1.

₹7,571

₹11,560

35% OFF

+ ₹893 taxes / night

Earn 84 Reward Points

Flat ₹1,209.13 off included with coupon INTSTAY

Select Rooms

OPTION 1

Non Refundable

₹7,571

₹11,560

35% OFF

+ ₹893 taxes / night

Update Price

Earn 84 Reward Points

Flat ₹1,209.13 off included with coupon INTSTAY

Amenities

Location

Vicolo Marzio, Florence, Tuscany, 50122

View on Maps

Ratings & Reviews

4.3/5

301 Ratings

Jennifer Rizzi

1/5

2 Nov, 2023

We arrived to Hotel Hermitage to stay for 4 nights. When we arrived we were told that there was a leak in our bathtub so we couldn’t shower that day. They gave us a free glass of wine and we thought “oh well”. The next day after showering the water was leaking everywhere around the sink and base of shower. We mopped it up thinking it was just from us showering. We got home hours later and the flood almost reached our bedroom. It was everywhere. We told front desk and they said they couldn’t repair it until the next day, but if they did repair it, we would need to be out of the room for 8 hours. We did as they asked which is hard in 40 degree heat and not being able to shower. It was unpleasant. We got home to the following MESS (see attached pictures). We went to front desk where the lady was nice but she was working alone. So they had the cook go clean our room floor. It was absolutely disgusting. We asked for a manager and she informed me the manager would contact me the next day. We tried all day to get a new room or a Manager and nothing. Even the day after, no manager. Nothing was given to us. They “allowed” us to sit on the rooftop for a free glass of wine (I’d rather a bathroom) and we waited 20 minutes without being served. If you want horrible service but a beautiful rooftop patio, this is the place. It’s a stunning patio with grumpy servers who barely come to serve you. It was our second time there. The hotel had SO much potential but poor customer service in the event of a problem. This hotel was very expensive. I’m so disappointed. All in all nothing was ever resolved. No manager ever contacted us. No compensation. We couldn't wait to get to Bologna to get a shower.

Sebastian Burke

5/5

5 Sep, 2023

The People Make the Place. You can have the best location, but if the staff is not great, it just becomes the worst. My experience in the Hotel Hermitage has been incredible. The staff, specifically Paolo and Federica were incredible and made my stay here absolutely gorgeous. This hotel has the best view, best location and the best staff. They made this hotel 100x better with their willingness and availability. Would always recommend and will come back again. They got us incredible rooms, impossible to get restaurant reservations and always with a smile. Cant ask for more. Grazie mille forever.

Rocio Diaz de Ovalle

4/5

10 Nov, 2023

It's a good hotel to spend a night. Convenient location and great view from the restaurant. It's not fancy or elegant, but it's nice. It is noisy at night since it is right in front of Ponte Vecchio.

William Holmes

4/5

17 Jul, 2023

We had a great experience at Hermitage. The Service was great and the breakfast was delicious. Only thing bringing this down to 4 stars is that the electrics is Italian style, not European generic so our international adaptor plugs did not work. Also the Lift is extremely small and was out of service for a portion of our stay but luckily not when we were moving our luggage. The view of Ponte Vecchio from the sitting room by reception is exceptional. Great location.

Lee Brittain

5/5

10 Apr, 2023

My wife and I chose this hotel 20 years ago for our honeymoon. The hotel was elegant and the staff was warm. You can't beat the location and the dinner recs! We loved it, so we decided to return to Florence for our 20th and wanted to book it again. This visit was even better than the first! We arrived after a delayed flight. They were able to squeeze us in at the rooftop restaurant that's phenomenal! Also gifted a super good bottle of wine (twice!) to help in celebrating the anniversary! The room was nice and spacious. It was a great stay! Extra thanks to Anna Lisa and all the staff! The Hermitage is an all time favorite!

Jennifer Rizzi

1/5

2 Nov, 2023

Sebastian Burke

5/5

5 Sep, 2023

Rocio Diaz de Ovalle

4/5

10 Nov, 2023

It's a good hotel to spend a night. Convenient location and great view from the restaurant. It's not fancy or elegant, but it's nice. It is noisy at night since it is right in front of Ponte Vecchio.

William Holmes

4/5

17 Jul, 2023

Lee Brittain

5/5

10 Apr, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.