Hotel Indigo Madrid - Gran Via, an IHG Hotel

4.3/5(1.76K Reviews) rating

4 Star Hotel locationPin

Madrid, Community of Madrid

Hotel Indigo Madrid - Gran Via, an IHG Hotel primary_image

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About hotel

Discover an elegant and effortless escape at Hotel Indigo Madrid - Gran Via, an IHG Hotel. Strategically situated in the lively city center of Madrid, our lavish 4-star hotel offers affordable accommodations suitable for a variety of travelers. Walk a few minutes to reach the iconic Gran Via Street or the bustling Puerta del Sol and explore the vibrant city with ease. With numerous public transportation options, our hotel is the perfect hub for all your Madrid adventures. Experience true comfort in one of our 88 contemporary guestrooms, equipped with all the modern amenities for a rejuvenating stay. Enjoy complimentary high-speed Wi-Fi and wired internet access, and watch your favorite shows on state-of-the-art LCD televisions with a wide range of satellite channels. Our luxurious rainfall showers and plush bedding ensure a serene night's sleep. Indulge in the beauty of Madrid with our prime location that puts you within reach of popular landmarks like the dazzling Teatro Rialto and the lively Plaza de Callao. Nature lovers can take a stroll to the tranquil Sabatini Gardens just a short distance away. Keep up with your fitness routine at our 24-hour gym or unwind with a refreshing swim in our picturesque outdoor pool. Stay connected with complimentary Wi-Fi and personalized concierge services. Business travelers can make use of our well-equipped meeting and event spaces, including a conference center and a business center. Satisfy your taste buds with delicious Mediterranean cuisine at our stylish on-site restaurant, El gato Canalla, or relax with a drink at the bar or poolside bar. For a more intimate dining experience, opt for room service. Start your day right with our delectable buffet breakfast, served fresh every morning. For a hassle-free trip, take advantage of our roundtrip airport shuttle for a nominal fee. Limited onsite parking is also available. Make your stay in Madrid unforgettable by booking a room at Hotel Indigo Madrid - Gran Via, an IHG Hotel, located at Calle Silva 6, Madrid 28013, Spain. Where luxury and convenience come together seamlessly. Book Hotel Indigo Madrid - Gran Via, an IHG Hotel online to get the best room prices.

Highlights

• Centrally located near Puerta del Sol, Gran Via Street and Plaza Mayor • Four-star hotel with 88 guestrooms featuring modern comforts and amenities • Complimentary wired and wireless Internet access • Close proximity to tourist attractions such as Royal Palace of Madrid and San Miguel Market • Ideal for both casual and business travelers • Distances from airport (16.2 km) and railway station (0.6 km) • Recreational amenities include 24-hour fitness center and seasonal outdoor pool • Onsite restaurant specializing in Mediterranean cuisine • Business amenities such as complimentary wired internet, business center, and event facilities • 24-hour airport shuttle (surcharge) and limited onsite parking available • Buffet breakfasts and room service offered • Luxury, boutique, and budget options available.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Bell staff/porter

On-Site parking

Library

Concierge desk

Breakfast available

Airport shuttle service

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Bell staff/porter

On-Site parking

Library

Concierge desk

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve onsite parking.

This property accepts credit cards; cash is not accepted.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Property follows regional sanitization guidelines Safe Tourism Certified (Spain).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

The seasonal pool will be open from May to October..

Pool access available from 10:30 AM to 7:00 PM.

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Parking height restrictions apply..

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve onsite parking.

This property accepts credit cards; cash is not accepted.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Property follows regional sanitization guidelines Safe Tourism Certified (Spain).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

The seasonal pool will be open from May to October..

Pool access available from 10:30 AM to 7:00 PM.

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Parking height restrictions apply..

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Pets not allowed.

₹16,850

₹19,085

12% OFF

+ ₹1,640 taxes / night

Earn 184 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹16,850

₹19,085

12% OFF

+ ₹1,640 taxes / night

Update Price

Earn 184 Reward Points

Amenities

Location

Centro, Madrid, Community of Madrid, 28013

View on Maps

Ratings & Reviews

4.3/5

1.76K Ratings

Jennifer Riemer

4/5

15 Oct, 2023

The good: easy location to walk to the royal palace and to the Metro (assuming the metro ticket kiosks were working - they weren’t when we visited). The room was quiet despite being in a very busy area. Also, there’s an excellent French bakery within a 7-8 minute walk. The not-so-good: the bed was rock hard and the pillows were the firmest of any hotel I’ve ever stayed in (and we travel a lot). I asked if we could get softer pillows and they brought more of the same. The first night the room was super hot despite us confirming it was set to AC and turning the temperature way down. Turns out there’s a separate power button for the AC/heat and if you don’t know to turn it on, it doesn’t work. We’ve never seen that before either. Overall, it was clean but not comfortable. Would not stay there again. The bad: we had an urgent package shipped to us and had confirmation of delivery the day we arrived. The girl working the desk looked for 15 minutes and insisted it was not there even after checking offices and the luggage room. Ten minutes after we got to our room someone else came up with the package and said it was “sitting on a table”. It was a large mustard yellow overnight envelope marked “URGENT URGENT MADRID” and had our name on it. Not sure how she couldn’t find it but it caused a bit of panic and undue stress, and girl at the desk did not seem to care much.

Ari Tries New Things

5/5

3 Dec, 2023

OMG this hotel is the best! We came here to celebrate 🍾 my husband's birthday weekend and 15 minutes after we settled into our room, they knocked on our door and handed him a piece of chocolate birthday 🎂 cake. How kind! Now that's 4 star service! It's the attentiveness for meeeee. 😄 Also, this is the cleanest hotel I've been in. And I mean I spot every nasty hair and mold spot in hotels all the time. Their cleaning staff is seriously top notch! 👏🏽 The staff overall is super nice and helpful. The bed is so comfy and there are clean towels, robes, and slippers (single use). The room is also a great size for a couple. I'm so coming back here. Oh! And it smells great! Lol 😆

Emily

5/5

13 Dec, 2023

My fiancé and I stayed at Hotel Indigo Madrid - Gran Via last week for two nights. The lobby always appeared clean and tidy and there is a pleasant scent too. Check-in was a breeze and I believe it was Carolina who did so. We had been having trouble booking tickets to the Palace. Even the staff at our previous hotel in Barcelona was not able to help, but Carolina was able to book us tickets, and for the same day we checked in too! After lunch, we came back to find a slice of chocolate cake and a set of cutlery next to it. We were confused, as this was a first in all of the places we’ve stayed at, but a quick call to reception confirmed we received courtesy cake. What a nice surprise! FYI, it was rich and delicious. We had an issue with the ventilation in our room. The AC was on and we were not able to increase the temperature. Before we left for the Palace, we stopped by the reception desk. I didn’t catch this employee’s name, unfortunately, but she explained that only staff was able to turn the AC or heat on/off. Guests can control the temperature, but only if one or the other is on. This explained why cold air kept coming out of the vent despite our attempts to increase the temperature. She turned the AC off and the heat on for us, but later that night, we saw the AC symbol again. A quick call got me to the same person who helped us the first time (so I really regret not getting her name) and she was able to help us again and made a note for her colleague who’d be coming in for the night shift. I have never had so much interaction with hotel employees before. It’s usually a “hello” at check in and a “goodbye” at checkout and a variation of greetings coming in and out during our stay, but I am very grateful for the employees who provided excelled support and service when we needed clarification and assistance. Other things to note: the hotel is conveniently located within a 7-10 min walk of the palace and 2-3 min walk to El Cortes Ingles (the second location is a few more minutes from the one pictured). The entrance is on a side street so even though we were in a busy populated area, it didn’t feel that way. We also got breakfast one of the mornings (18 euros pp) and it includes access to a buffet + hot food. My fiancé and I ordered pancakes and the Spanish omelette in addition to the foods at the buffet. The scrambled eggs reminded me of home (US), honeydew was particularly sweet, and I was able to get my tea fix so personally it was worth the price. Not to mention, the employees were quick to replace food items and one of them even grabbed EIGHT wine glasses - 6 in one hand, 2 in the other (assumed he needed to replace glasses elsewhere or a large party showed up to breakfast on the other side). I could never do that so it was pretty amazing to see. All in all, we had a wonderful stay. Thank you Hotel Indigo!! ❤️

Elizabeth Robinson

1/5

19 Oct, 2023

Great location but sadly the experience was very bad. On my first day I was given a room on a floor where the airconditioning was not working. What was frustrating was that the staff knew this and only addressed moving my room when I asked about the aircon. I was moved to another floor and room was good and aircon working. But that evening I ordered a hamburger and it came raw. Thought that was the end of it but on the day I left I woke up at 6 am with the sound of water dripping and there was a large puddle on the bathroom floor and water leaking from the lights. I called reception and they didn’t really know what to do and also didn’t address it with urgency given the safety hazard. So because of this last thing I sadly cannot give the hotel or staff a good review. Staff are very polite but don’t seem to be able to handle problems and in this case they were casual about the problem until I pointed out that this was a safety issue for their guests. They also couldn’t get me a temporary room so I could get ready so I did this in the dark because I couldn’t risk switching lights on with a water leak going through lights. They did reimburse one night and tried to make it up. I would be concerned about the safety of this hotel given these issues and ability to address so while I really like the location and the rooms I don’t think I’ll be staying here again.

Jennifer Riemer

4/5

15 Oct, 2023

Ari Tries New Things

5/5

3 Dec, 2023

Emily

5/5

13 Dec, 2023

Joey Fascio

1/5

28 Oct, 2023

Our room clearly had water damage. The floor boards were all separate and shifting. Elevators are slow. Our shower had balls of pubic hair in the corner. Its not very clean. Also the walls are paper thin. You can hear the toilet being flushed from the room above and people moving about their rooms around you.

Elizabeth Robinson

1/5

19 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.