Hotel Laguna

3.5/5(1.99K Reviews) rating

3 Star Hotel

1/66

About hotel

Welcome to Hotel Laguna, the perfect blend of luxury and convenience in the heart of Zagreb. Our 166 guestrooms are designed to provide utmost comfort and elegance, perfect for all types of travelers. As soon as you walk into our hotel, you will be greeted with pure comfort and style. Our cozy pillowtop beds and complimentary Wi-Fi make for a relaxing stay, while our digital programming offers a range of entertainment options. The modern bathrooms are equipped with shower/tub combinations and luxurious hairdryers for your convenience. Conveniently located near the famous Drazen Petrovic Basketball Hall, Hotel Laguna is the ideal choice for sports enthusiasts. But that's not all – popular attractions like the University of Zagreb, Croatian National Theatre, Zagreb Cathedral, and Ban Jelacic Square are all just a short distance away. Step outside and immerse yourself in the vibrant city of Zagreb. Cibona Tower, Technical Museum, Gallery SC, and Dom Sportova are all within walking distance. And don't forget to take in the stunning city views from our terrace, while staying connected with complimentary Wi-Fi. In need of some pampering? Visit our on-site hair salon or purchase souvenirs at the gift shop. For business travelers, Hotel Laguna offers all the amenities you need. Our well-equipped business center, dry cleaning/laundry services, and 24-hour front desk will ensure a productive stay. And for a hassle-free experience, self-parking is available for a fee. Satisfy your taste buds at our delicious restaurant, grab a quick snack at the coffee shop, or enjoy the convenience of room service. And make sure to start your day with our complimentary buffet breakfast, served daily at Hotel Laguna. Located just 18.8 km from Zagreb Airport, book your stay at Hotel Laguna now and experience the best of Zagreb with ease and sophistication. With our affordable Hotel Laguna room prices, you can enjoy luxurious accommodations suitable for all types of travelers. Book Hotel Laguna online now and get the best deals guaranteed. Our address, Kranjceviceva 2910000, Croatia, makes it easy for you to reach us. Book today and see for yourself why Hotel Laguna is the top choice in Zagreb.

Highlights

• Convenient location in Zagreb within 10-minute drive of University of Zagreb and Croatian National Theatre • Short distance (3-5 km) from major attractions such as Zagreb Cathedral and Ban Jelacic Square • 166 spacious guestrooms with comfortable pillowtop beds, free WiFi, and digital programming • Nearby attractions include Cibona Tower, Technical Museum, and Dom Sportova • Terrace with lovely views, complimentary WiFi, and gift shops/newsstands • Business amenities include a business center and 24-hour front desk • On-site restaurant, coffee shop/cafe, and room service available • Complimentary buffet breakfast served daily • Option for self-parking (subject to charges) • Conveniently located (only 18.8 km) from Zagreb Airport for easy travel access.

Quick Facts

Check-In

2:00 PM

Check-Out

10:00 AM

Rooms

166

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Accessible parking

Terrace

Banking services

Beauty Shop/Salon

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Accessible parking

Terrace

Banking services

Services

Beauty Shop/Salon

Business

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts major credit cards, debit cards, and cash.

Cashless transactions are available.

Property does not require health documentation at check-in.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property follows sanitization practices of Croatian Tourism Association (HUT - Croatia).

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 1.59 per person, per night for adults; EUR 0.80 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age..

We have included all charges provided to us by the property..

Cashless payment methods are available for all transactions.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets allowed.

Only dogs and cats are allowed.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts major credit cards, debit cards, and cash.

Cashless transactions are available.

Property does not require health documentation at check-in.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property follows sanitization practices of Croatian Tourism Association (HUT - Croatia).

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Property follows sanitization practices of COVID-19 Guidelines (CDC).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

We have included all charges provided to us by the property..

Cashless payment methods are available for all transactions.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival.

Pet Policy

Service animals are exempt from fees/restrictions.

Pets allowed.

Only dogs and cats are allowed.

Service animals are allowed.

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Amenities

Location

Croatia, Zagreb, 10000

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Ratings & Reviews

3.5/5

1.99K Ratings

Kim Rosenberg

3/5

15 Dec, 2023

A bit dingy and the shower in our room had very little pressure and the tub can only be sat in by a child. Room was clean and there is wifi of course. Surprisingly good selection at the breakfast buffet. Should be cheaper but it does the job.

Sean Feenan

1/5

18 Nov, 2023

Very dated oldstyle hotel near central Zagreb. Stayed for almost a whole week. Food is basic, no choice at meal times in restaurant. Not too many staff, those who are there are generally unhappy & unhelpful. Stayed in October & hotel unable or unwilling to turn on heating or provide extra blankets. Rooms were freezing at night time. Rooms are dated. TV didn't work most times. The bathroom shower is located in a very small bath with very high sides, difficult to get in or out & very slippy when wet. Roomservice do not make beds or clean during your stay but empty bins. No tea or coffee making facilities in the rooms. Bar in lobby tends not to be staffed & is closed from early evening. Reception staff are not nice or helpful. Roof in lobby area leaked badly inside during a rainstorm. Would not visit or stay again & would not recommend.

Milivoj Vodopija

4/5

14 Jan, 2024

Interesting hotel badly in need of repair. Yugoslav socialist nostalgia, nothing's been changed since. Ordering a day menu can be tricky, the food is never as it looks under the glass display. Very kind staff. With all the +++ and - - -, I like the place.

Jay Reano

1/5

18 Dec, 2023

Appalling booked a double room on arrival key given went to room to find it was a single. On going back to reception, apologies made new room given, then dried blood on walls lampshade burnt table room filthy at 12pm midnight and hotel full nothing else to be done. Front desk apologies in the morning. However, this blood, etc. Has been there for some considerable time how house keeping not picked this up. Rooms are very very basic ac didn't work, no water kettle or anything, and breakfast is free for a reason, the table cloths had hair on them if your offered room 318 please check it before taking stuff in. Also, despite the disgusting nature of the room, expect to pay full price with no offer of discount

J S

2/5

29 Sep, 2023

The staff is very nice and polite. This is the only upside of this hotel. The location is ok (half an hour of walking to the city center). The hotel looks very old-fashioned (80s style), and in desperate need of a redesign (and a renovation). The rooms are not very good. There is mold in the bathroom and the carpet desperately needs a cleaning. Also, the A/C is not working very good (it is extremely hot in the room, even though the temperature is set to 10 degrees Celsius))

Kim Rosenberg

3/5

15 Dec, 2023

Sean Feenan

1/5

18 Nov, 2023

Milivoj Vodopija

4/5

14 Jan, 2024

Jay Reano

1/5

18 Dec, 2023

J S

2/5

29 Sep, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.