Hotel Le Plaza Brussels

The room is nice, very cosy atmosphere, lovely x-mas decoration. As for service, I would say there is hardly any. The information about “5 minutes walking distance” from the Brussels-North is not correct. In accordance to Google maps, it was 12 minutes, in fact (with a suit case) almost twenty minutes. This is a big difference, taking into account very bad weather. Check in took about 40 minutes. Can happen, but nobody said “thank you for waiting” and I the stuff was not friendly at all. I was informed per mail only after the reservation (non-refundable) that the restaurant is temporary closed. However, in the same mail I was informed that the room-service remains open all time. My plan was to check in, to order smth to eat and to leave for the concert in the city around 16;30. I was very upset to hear on the phone that the room service was only available as from 5 pm. Nobody has bother to say “sorry for inconvenience” or to advice an alternative. I got upset again to find out that it was not possible to get any taxi “because of x-mas market”. I would expect for 5* hotel to have agreements with a taxi company, or with the so called “VIP taxi services” against higher price. There was only “rooibos tea” in my room, I was going to ask for black tea by my return, but found out there is no 24/7 reception and that there is simply no one who could help me. It was very hot in my room. Because there is no air-conditioning, it took hours to cool it down by turning the central heating off. The breakfast was OK, but I would not call it excellent or even “very good”. By check out nobody asked “how was your stay?” or “thanks for your stay with us”. Not even “good morning”. “It is OK, everything is paid”. No “good bye” or “have a nice day” either.

This hotel isnt worthy enough to be called a 5 star hotel. it is a very old and dirty hotel and you wouldnt recognize it till you see a board and nothing like the pictures supplied on sites. to get to the hotel amidst all the construction work was our first challenge. there is no place to park or stop to take your luggage out of the car in front of the hotel. the parking is another disaster , there are no proper signs that leads to the parking area. once you reach the parking you would need to cramp into a lift with your car. access from parking to hotel is terrible, door after door with your luggage and none of the staff would help. the room was bigger however it was dusty . there is no air con and yes you have a fan which when switched on had triggered all the dust to be in the air , and we all including our child ended up sneezing all night. the breakfast had everything but predominant was racial discrimination by the staff. they had wished each and everyone of the guests who entered the breakfast restaurant but us. no body came and asked would we like anything from the live kitchen or a hot chocolate for my son , as we could see other guests were served with all . this hotel got us stressed and spoiled our whole mood for holiday and will never recommend , its high time the authorities would need to reconsider the star status and according to us it isnt worth any stars.