Hotel Lord Byron

Subject: An Exceptional Stay at Hotel Lord Byron in Rome - A Remarkable Evolution Dear Hotel Lord Byron Team, I recently had the pleasure of staying at your remarkable establishment in Rome, and I felt compelled to express my gratitude for the extraordinary experience I had. It's worth noting that this wasn't my first visit to your hotel. My partner and I had the privilege of staying with you 20 years ago, an experience that left a lasting impression on us. Returning to Hotel Lord Byron after two decades was, in itself, an incredible journey down memory lane. We loved our stay then, but what we experienced this time surpassed all our expectations. Your hotel has evolved into something extraordinary, and it's now an even better and more exceptional experience. From the moment we set foot in your hotel, it was evident that we were in for something extraordinary. Your entire staff, from the concierge to the housekeeping team, radiated warmth, professionalism, and an unwavering commitment to ensuring every guest's comfort and satisfaction. I've rarely encountered such a dedicated and caring group in my travels. The hospitality we experienced was genuine and heartfelt, just as it was 20 years ago. One of the highlights of our visit was the delightful breakfast buffet. The variety of dishes and the quality of the food on offer were awe-inspiring. From freshly baked pastries to a wide selection of fresh fruits, the breakfast was a culinary delight. It was clear that the same meticulous attention to detail that your staff extended to guests' needs was also applied to the culinary offerings.( Special Thank you to Alexander and Luigi plus the entire front desk.) The breakfast and Dinner experience at Hotel Lord Byron was a reflection of the overall excellence that permeates the entire establishment. It was a testament to your commitment to providing the best possible experience to your guests, and we were thoroughly impressed. We want to extend our heartfelt appreciation to the entire team at Hotel Lord Byron for making our stay in Rome an unforgettable one, both 20 years ago and now. Your dedication to ensuring the comfort and satisfaction of your guests does not go unnoticed. We look forward to the opportunity of returning to your wonderful establishment in the future, as we are confident that it will only continue to get better with time. Thank you once again for a truly exceptional experience. Warm regards, Mark Krochmal

UPDATE: I thank you General Manager Claudia Gallo for your response and would like to respond to it to set some things straight so that any future patron has the proper knowledge before booking. 1st. We didn't "enter your structure or stayed with you" because we were robbed of all of our belongings on our first day in Italy and had to emergentely fly home due to thieves stealing our 18 month olds life saving epinephrine pens. 2nd. If your "customer care staff is available 24 hours in order to give all needed assistance to your guests" why was I unable to reach anyone. Furthermore upon return home, why did it take over a day for my credit card company to reach anyone at the hotel? FACT: I waited on hold with the credit card company who tried for 45 minutes to reach anyone at the hotel without success. The credit card company tried multiple times to reach a representative at the hotel and it took 1 whole day later and multiple attempts. FACT: Multiple attempts were made by myself as well as my credit card company to cancel booking prior to arrival without success. The credit card company was conveniently only able to reach a staff member at hotel lord byron AFTER our stay would have been over. FACT: the hotel asked for a police report in which was provided to you and you still refused to refund. Claudia I would refrain from writing, that you "assumed" we lived through a difficult moment as anyone getting robbed of all their belongings their 18 month old childs life saving medication, and not even having a clean diaper to put your child in after being robbed of your stuff is a brutal , violating , horrific experience for anyone. Not only will we NEVER give Lord Byron "one more opportunity for a future stay in your Eternal City" We hope that this helps people avoid staying at your hotel in your "eternal city" of crime. ....... 1st POST: Disheartening experience. On our very first full day in Italy our rental car was broken into (glass window shattered - all over our babies car seat) and all of our belongings stolen. The thieves took ALL of our luggage ALL of our babies luggage we were left with nothing but our bathing suits and flip flops on. We didn’t even have a dry diaper to put on our son. We could no longer stay in Italy due to our emergency need to get our 18 month old his LIFE SAVING MEDICATION since that was stolen. We filled a police report and tried to cancel this hotel multiple times without any help. We filed an unsuccessful claim with our chase credit card to get a refund since we never were able to check in to this hotel. The hotel even asked for a police report from the chase credit card which we provided them and yet they still would not refund us. My husband and I were in a dire need to get our son home as his safety was our number one priority and this hotel just totally failed us. Absolutely disgusted with this hotel and chase credit card as we booked directly with them.