Hotel Los Condes

4.3/5(1.20K Reviews) rating

3 Star Hotel locationPin

Madrid, Community of Madrid

1/77

About hotel

Located in the bustling heart of Madrid is Hotel Los Condes, the perfect home base for your city explorations. Imagine taking a leisurely stroll through the iconic Gran Via Street, just a brief 10-minute walk from your cozy guestroom. Immerse yourself in the vibrant energy of Puerta del Sol, a must-see attraction just minutes away from the hotel. With everything within reach, this luxurious hotel offers affordable accommodations suitable for a variety of travelers. Step into one of the modern 68 guestrooms, which come equipped with all the necessary amenities for a comfortable stay. From mini fridges to complimentary Wi-Fi, you'll find everything you need right here. After a day of adventure, unwind in the comfort of your room with a 22-inch LED television and satellite programming. If you need to freshen up, the private bathrooms feature showers, complimentary toiletries, and hair dryers for your convenience. But don't just stay in the comfort of your room – immerse yourself in the vibrant culture and entertainment that Madrid has to offer. Take a leisurely stroll to the nearby Teatro Rialto, or explore a bit further to the stunning Plaza de España and Preciados Street. Wanting to experience the city's famous nightlife? The lively Callao and the historical charm of Plaza de Oriente are within easy reach. When you're ready to relax and rejuvenate, take advantage of the convenient amenities offered at Hotel Los Condes. From complimentary Wi-Fi to concierge services and a business center, everything is designed for your comfort and convenience. For a taste of local flavors, visit the hotel's own coffee shop and bar/lounge, offering delicious drinks and 24-hour room service. Ready to experience the best of Madrid? Hotel Los Condes is located at Calle Libreros,7, Community of Madrid 28004, Spain, just a short 16.6 km distance from Adolfo Suarez Madrid-Barajas Airport. Book on our website for the best Hotel Los Condes room prices and convenient online booking. Don't miss out on the opportunity to soak up the vibrant and exciting atmosphere of Madrid, all from the heart of it all at Hotel Los Condes.

Highlights

• Ideally located in the heart of Madrid, just a 10-minute walk from Gran Via Street and Puerta del Sol • Within 1 kilometer from popular landmarks like Plaza Mayor and Royal Palace of Madrid • 68 spacious guestrooms with complimentary Wi-Fi and satellite TV for entertainment • Mini-fridges and minibars in each room for added convenience • Easy access to top attractions, with popular theatres, shopping areas, and gardens within walking distance • Closest airport is just 16.6 kilometers away, making arrival and departure a breeze • Complimentary wired internet access, business center, and newspapers available for business travelers • On-site amenities include concierge services, gift shops, and a bar/lounge for relaxation • 24-hour room service and an on-site café providing delicious options for casual dining • Buffet breakfast available daily to start your day off right.

Quick Facts

Check-In

12:30 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Bell staff/porter

Library

Concierge desk

Breakfast available

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Bell staff/porter

Library

Concierge desk

Food & Beverages

Breakfast available

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Safe Tourism Certified (Spain).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests who have booked a room with the airport transfer included must contact the nearest Aero City Airport Shuttle desk on arrival at the airport or alternatively call the hotel.

Pet Policy

Service animals are exempt from fees/restrictions.

Maximum number of pets per room 1.

Only dogs and cats are allowed.

Pet max weight (per pet) in lb is 33.

Pets allowed.

Service animals are allowed.

Pets cannot be left unattended.

Pet max weight (per pet) in kg is 15.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Property follows regional sanitization guidelines Safe Tourism Certified (Spain).

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Pet Policy

Service animals are exempt from fees/restrictions.

Maximum number of pets per room 1.

Only dogs and cats are allowed.

Pet max weight (per pet) in lb is 33.

Pets allowed.

Service animals are allowed.

Pets cannot be left unattended.

Pet max weight (per pet) in kg is 15.

₹10,746

₹14,647

27% OFF

+ ₹972 taxes / night

Earn 117 Reward Points

Flat ₹1,674.00 off included with coupon INTSTAY

Select Rooms

Triple Room

226 sq.ft (21.00 sq.mt)

Smoking policy – non-smoking available

Electric kettle

Ironing facilities

Soundproof

Room Service

Air conditioning

Refrigerator

Minibar

Safe

Desk

Bathtub

Shower

Free toiletries

Adapter

Blackout Curtains

Coffee machine

Housekeeping - daily

Newspaper

Bidet

Private bathroom

Hairdryer

See All

OPTION 1

Non Refundable

₹10,746

₹14,647

27% OFF

+ ₹972 taxes / night

Update Price

Earn 117 Reward Points

Flat ₹1,674.00 off included with coupon INTSTAY

Amenities

Location

Centro, Madrid, Community of Madrid, 28004

View on Maps

Ratings & Reviews

4.3/5

1.20K Ratings

Diogo Correia

2/5

30 Jan, 2024

Very negative experience. Don´t stay here! My card payment failed. Staff told me I should have sent my credit card details by email - it's not safe to do this. Completely unacceptable customer service provided by the rude staff and a negligent customer care, unprofessional people working here. Rude staff made feel extremely uncomfortable with the situation and said directly to my face I might not have a room available because I didn't pay, I was travelling with a broken leg, and I arrived late: I arrived 20 min after my ETA, when I was told front desk was open 24h a day. Under no circumstance did I threatened staff or was disrespectful, I work in customer service, I am a very respectful person. I was actually quite surprised the memeber of staff threatened me, with a broken leg, to not provide me with a room. I actually wanted to provide my card details but never got a reply from the hotel to be able to privde them so it could have been a phishing issue. Alternatively there are payment links safe to make these types of procedures, as my bank told me. You as a hotel, are not allowed to ask for credit card details by email, you should know it better. Also I find unacceptable that after sending you 6 emails regarding this issue you never replied to any of them, just now after I published this review. Clearly your guests are not the most important thing at your hotel, and now I understand why BEST WESTERN stopped working with you. Apologies from your side would have been nice after all the stress you caused me and my partner and the terrible unsafe room you provided me with. And by the way my card was working perfectly well, your POS just wasn´t working properly. Make sure you learn with your mistakes, they could help you improve your customer service in the future and please make sure you only work with professional staff.

Derek Baker

5/5

10 Oct, 2023

Small rustic rooms in a great location. The big palace is and park about 20 minutes away, and good food is located pretty close in every direction. It's very quiet despite random morons yelling in the alleyway.

David D.

2/5

17 Oct, 2023

Its clean and nicely located. Very close to a lot of interesting sights. However, the rooms are very noisy though, you hear the neighbors very well. For that reason I cannot recommend this place.

Denis Shukur

4/5

4 Aug, 2023

We had the pleasure of staying at Hotel Los Condes Madrid, traveling as an extended family of seven adults and two children. Firstly, the service provided by the hotel staff was exemplary, with special mention to the front desk personnel - Sergio, Antonio, and Carmine, who extended their help beyond our expectations. Their excellent hospitality set a warm and welcoming atmosphere throughout our stay. Located off Gran Via, the location of the hotel is impressive. With two metro stations and several bus lines within a stone's throw, it's a traveller's delight. The convenience it offered was unparalleled and allowed us to explore Madrid with ease. The rooms provided were spacious enough to accommodate us comfortably. Although the views were somewhat limited, this wasn't a setback as we spent most of our time outside exploring the city. For a hotel holding a three-star rating, Hotel Los Condes Madrid certainly exceeds expectations, offering well-appointed amenities, including a kettle, minibar, and a comprehensive selection of bathroom supplies. The readiness of the staff to provide iron and ironing boards was commendable. However, there were minor drawbacks. The lifts were rather small, and the stairs at the entrance posed a challenge when handling a baby stroller. Individuals with mobility issues or those requiring wheelchairs might find the lack of a stairlift a tad challenging. Given the hotel's historic location, we understood the complexities involved in getting planning permission for such alterations. Despite these minor hurdles, Hotel Los Condes Madrid offers exceptional value for your money. It's the ideal choice for anyone seeking top-notch service, an unbeatable location, and thoughtful amenities. Highly recommended for a delightful stay in Madrid!

Diogo Correia

2/5

30 Jan, 2024

Derek Baker

5/5

10 Oct, 2023

David D.

2/5

17 Oct, 2023

Its clean and nicely located. Very close to a lot of interesting sights. However, the rooms are very noisy though, you hear the neighbors very well. For that reason I cannot recommend this place.

Denis Shukur

4/5

4 Aug, 2023

Vera Torres

5/5

26 Oct, 2023

I liked this Hotel. Room was clean and spacious enough. Centrally located, 1 block away from the grand via street. Staff was friendly. I recommend it!

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.