Hotel Los Itzaes by 5th av

4.4/5(113 Reviews) rating

3 Star Hotel locationPin

Playa del Carmen, Quintana Roo

1/87

About hotel

Discover the epitome of relaxation and luxury at the exceptional Hotel Los Itzaes by 5th av, located just moments away from the pristine Playa del Carmen Main Beach and surrounded by the vibrant energy of the city. Situated at the heart of Playa del Carmen, this sophisticated hotel offers 16 air-conditioned rooms, each featuring a personal balcony for breathtaking vistas of the city. Stay connected to the world with complimentary Wi-Fi and indulge in your favorite shows on cable TV. Immerse yourself in the local traditions at Mercado Playa del Carmen and 3D Museum of Wonders, both within easy reach from our hotel, and lose yourself in the charming streets of Playa del Carmen, revealed by the Central Square and Nuestra Senora del Carmen Catholic Church. Refresh and rejuvenate your senses at our in-house spa with a pampering massage or a lavish body treatment, or take a dip in the outdoor swimming pool to beat the heat. For the adventurous souls, bike rentals are readily available for you to explore the city or head to the nearby beaches for a thrilling day of water sports. Our dedicated concierge services ensure a seamless and unforgettable stay, while our babysitting services cater to the needs of our younger guests, giving parents the chance to unwind and relax. For business travelers, our hotel provides a fully-equipped business center and complimentary wired internet access. Delegate your laundry requirements to our professional dry cleaning and laundry services, leaving you with nothing but a smooth and hassle-free stay. Treat your taste buds at our charming restaurant, Ipanema, or opt for a quick bite at our convenient on-site deli, both offering scrumptious cuisine in a cozy and inviting atmosphere. Don't miss out on the daily continental breakfast, available from 7:00 AM to 11:00 AM, to start your day with a delectable meal. Conveniently situated near Cancun International Airport and Cozumel International Airport, Hotel Los Itzaes by 5th av room prices are perfect for any type of traveler seeking an affordable and unforgettable Playa del Carmen vacation. Book Hotel Los Itzaes by 5th av online now to elevate your travel experience. Located at Avenida 10 Lote 3 Esquina calle 6 BIS, QROO77710, Mexico.

Highlights

• Located in the heart of Playa del Carmen, just steps from Main Beach • Within a 5-minute drive of Quinta Avenida for shopping and dining • Luxurious accommodations with private balconies and complimentary WiFi • Short distances to top attractions like 3D Museum of Wonders and Nuestra Senora del Carmen Catholic Church • Only 0.7 km from Playa del Carmen Maritime Terminal for easy transportation • Close to both Cancun and Cozumel airports (56.4 km and 35.5 km respectively) • Pamper yourself with massages and body treatments, or relax in the outdoor pool and spa tub • For business travelers, there is a business center and dry cleaning services available • Dine on-site at Ipanema or grab a quick bite at the snack bar/deli • Continental breakfast served daily for a fee from 7:00 AM to 11:00 AM

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Smoke-free property

Snack bar

Library

Terrace

Concierge desk

Bicycle rentals

Baby Sitting / Child Services

Hiking

Breakfast available

Coffee/tea

Airport shuttle service

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Smoke-free property

Snack bar

Library

Terrace

Concierge desk

Bicycle rentals

Activities

Baby Sitting / Child Services

Hiking

Food & Beverages

Breakfast available

Coffee/tea

Services

Airport shuttle service

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts major credit cards, debit cards, and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

No cribs (infant beds) available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pet max weight (per pet) in lb is 22.

Pets allowed.

Pet max weight (per pet) in kg is 10.

Only dogs are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts major credit cards, debit cards, and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available.

Professional property host/manager.

Gap period enforced between guest stays - 48 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

No cribs (infant beds) available.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Pet Policy

Pet max weight (per pet) in lb is 22.

Pets allowed.

Pet max weight (per pet) in kg is 10.

Only dogs are allowed.

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Amenities

Location

Solidaridad, Playa del Carmen, Quintana Roo, 77710

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Ratings & Reviews

4.4/5

113 Ratings

Kaitlynn B. Card Making

5/5

15 Sep, 2023

One of the BEST hotels! Stayed here back in 2014. Continues to be one of my all time favorites. Taking public transportation to and from the hotel is easy.

Andrea Brown

4/5

5 Apr, 2018

Wish we had water replaced daily. Take advantage of the bus it's a great deal! This place was beautiful very clean. The location was a little Leary.

Lina Badri

5/5

6 Oct, 2017

Great location, kind staff, we stayed there for a week and enjoied every moment :) :) Good price and the best view in playa!!

Kaitlynn B. Card Making

5/5

15 Sep, 2023

One of the BEST hotels! Stayed here back in 2014. Continues to be one of my all time favorites. Taking public transportation to and from the hotel is easy.

Andrea Brown

4/5

5 Apr, 2018

Wish we had water replaced daily. Take advantage of the bus it's a great deal! This place was beautiful very clean. The location was a little Leary.

Lina Badri

5/5

6 Oct, 2017

Great location, kind staff, we stayed there for a week and enjoied every moment :) :) Good price and the best view in playa!!

Cancun Dreaming

5/5

22 Aug, 2018

Great location on fifth avenue short walk to ferry if you're planning on visiting Cozumel.

Kalevra Borges

4/5

9 Aug, 2016

The most confortable place to be and very centric so you get to visit other nice places in playa del carmen

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.