Hotel Mallorca

3.2/5(2.03K Reviews) rating

3 Star Hotel

1/99

About hotel

Welcome to the gorgeous Hotel Mallorca, located in the bustling and lively neighborhood of Cuauhtémoc, Mexico City. Immerse yourself in the rich culture and history of this captivating city, while enjoying the comfort and convenience of our affordable accommodations. With our prime location, guests can easily access iconic landmarks such as the awe-inspiring Angel of Independence Monument and the magnificent Palacio de Bellas Artes, just a quick 5-minute drive away. Public transportation is also readily available for exploring other popular attractions like Zócalo and Paseo de la Reforma. Step into one of our inviting 140 guestrooms, thoughtfully designed to offer comfort and warmth. Stay connected and entertained with complimentary Wi-Fi and satellite TV. Our modern bathrooms, complete with luxurious showers and convenient hair dryers, will leave you feeling refreshed and rejuvenated. Each room also features a desk and complimentary bottled water for added convenience. Indulge in the vibrant history and culture of Mexico City with a visit to nearby gems like the Senate of the Republic, Reforma 222, and the U.S. Embassy. After a day of exploring, relax in our inviting common area and take advantage of the complimentary Wi-Fi available throughout the property. Our dedicated staff are available 24/7 at the front desk to cater to your every need. We also offer dry cleaning/laundry services and luggage storage for added convenience. And for a taste of delicious Mexican cuisine, our on-site restaurant and bar/lounge have got you covered. Conveniently located just 14.5 km from Benito Juarez International Airport, Hotel Mallorca is easily accessible from Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) and Toluca, Estado de Mexico (TLC-Toluca Intl.). With free self-parking available on-site, guests travelling by car can rest assured their vehicle is in safe hands. Whether you're here for business or leisure, Hotel Mallorca offers affordable accommodations suitable for all, in the heart of Mexico City. Book Hotel Mallorca Online and experience the magic for yourself. Our hotel address is Serapio Rendon No. 119, Col. San Rafael, CDMX64470, Mexico.

Highlights

• Located in Mexico City (Cuauhtémoc) area, within 5-minute drive to tourist highlights • 140 guestrooms with complimentary Wi-Fi and satellite programming • Close to The Angel of Independence Monument, Palacio de Bellas Artes, Zócalo, and Paseo de la Reforma • Distances: Senate of the Republic (0.6 km), Reforma 222 (0.8 km), Museo de Cera (1 km) • Proximity to U.S. Embassy, Glorieta de Insurgentes, Teatro Metropólitan, and more tourist attractions • 24-hour front desk and luggage storage available for business travelers • Complimentary Wi-Fi, TV in common area, and tour/ticket assistance for casual travelers • Onsite restaurant, bar/lounge, and room service (limited hours) • Free parking and dry cleaning/laundry services for added convenience • Easy access to Benito Juarez International Airport (14.5 km) and Toluca Intl. Airport (59 km)

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

139

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Bell staff/porter

Designated Smoking Areas

Concierge desk

Breakfast available

Banquet Facilities

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Bell staff/porter

Designated Smoking Areas

Concierge desk

Food & Beverages

Breakfast available

Business

Banquet Facilities

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Professional property host/manager.

Gap period enforced between guest stays - 72 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Protective clothing is available to guests.

Gloves are available to guests.

No cribs (infant beds) available.

No rollaway/extra beds available.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Free Wi.

Fi in public areas has a 10-device limit..

Contactless check-in and contactless check-out are available.

If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Professional property host/manager.

Gap period enforced between guest stays - 72 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

Protective clothing is available to guests.

Gloves are available to guests.

No cribs (infant beds) available.

No rollaway/extra beds available.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Free Wi.

Fi in public areas has a 10-device limit..

Contactless check-in and contactless check-out are available.

If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

₹2,447

₹2,924

16% OFF

+ ₹456 taxes / night

Earn 29 Reward Points

Select Rooms

OPTION 1

Partial Refundable

₹2,447

₹2,924

16% OFF

+ ₹456 taxes / night

Update Price

Earn 29 Reward Points

Amenities

Location

San Rafael, Mexico City, 64470

View on Maps

Ratings & Reviews

3.2/5

2.03K Ratings

Arunkumar D

1/5

28 Nov, 2023

Don’t even try thinking of this hotel. Total disappointment, old rooms and smells bad and I don’t wanna talk about the bathrooms. Plugs are broken, There’s no wifi connection in the room. Providing 1 star since I couldn’t provide 0. There’s no staff support, they simply saying they don’t know anything.

Juan Soto

3/5

16 Oct, 2023

Beds are really bad. However, services are super. Breakfast in the reservation is a no no, restaurant at the hotel bad

Jeannette Martin

1/5

11 Apr, 2022

The remodeled rooms are OK, but you can tell they were quickly "fixed". The wifi sucks, the outlets are loose, and the TV barely gets signal. Rude front desk workers, I paid for a superior room and they tried giving me two of the roach rooms. The housekeeping manager spends at least an hr gossiping about guests with the front desk woman. They make you leave your key when you leave which is sketchy. When you come back they don't check if you're really in that room, only once in my ten days there did they confirm my room was mine. We left for 3 days and someone went through our stuff. Housekeepers are rude but the rooms get cleaned everyday and you get fresh towels. The man that runs the restaurant is also very nice and the food is good. The water in the superior room was hot but you have to angle the shower head towards the wall or you'll be swimming once you step out the shower. Location is great but for a few more pesos I'd rather stay somewhere else.

Stephen Searle

3/5

3 May, 2022

I’ve been staying here for a week at a time, twice a year for many years. Yes, it’s a bit run down. But it’s a bed and a warm bath. Nothing to complain about. NEVER had a bed bug in all my stays. Once the roaches got my leftover pan dulce. But they spray regularly (unlike the US), so I hardly encounter any problems. Can be a bit noisy at times because of careless guests. And don’t get a room facing the street in front. A noisy truck comes to fill the pool across the street several times a week. Occasionally in the past there were elevator problems and water outages. You do get what you pay for. Convenient location near the art park and Reforma Metrobus station. Inexpensive, but filling restaurant.

Arunkumar D

1/5

28 Nov, 2023

Juan Soto

3/5

16 Oct, 2023

Beds are really bad. However, services are super. Breakfast in the reservation is a no no, restaurant at the hotel bad

Jeannette Martin

1/5

11 Apr, 2022

Stephen Searle

3/5

3 May, 2022

louis yagera

1/5

2 Oct, 2022

Terrible hotel, I guess, you get what you pay for. Internet in the room didnt work The main lightbulb in the room was broken. Staff cant help much, you need a spoon to mix something : oh we dont have anything. Go buy spoons at the supermarket Annoying cleaning lady knock at your door every morning (early) to check if you are there

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.