Hotel Merkur Interlaken

3.7/5(305 Reviews) rating

3 Star Hotel locationPin

Interlaken, Canton of Bern

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About hotel

Experience the allure and splendor of Interlaken with a delightful stay at Hotel Merkur. Our exceptional location, situated in the heart of this captivating town, affords you the perfect opportunity to immerse yourself in the natural beauty of the Swiss Alps. You'll be delighted to have popular attractions like the Alpine Garden and Hoeheweg waiting just a short 5-minute stroll from our doorstep. For those seeking a bit of adventure, Mystery Rooms and Lake Brienz are also within easy reach. Our 36 exquisitely decorated guestrooms offer a peaceful retreat for you to unwind and revitalize. Revel in the modern amenities, including LCD televisions and complimentary Wi-Fi, while soaking in the striking mountain views from our rooftop terrace. Let the breathtaking landscape of Interlaken embrace you as you relax in the comfort of your room. Immerse yourself in the rich culture and history of Interlaken with nearby attractions like the Kletterhalle Interlaken, Tourist Museum, and Interlaken Casino. For those who love the great outdoors, the Interlaken Ost Ferry Terminal and Lake Thun are conveniently accessible. At Hotel Merkur, we prioritize your comfort and ease. With our highly trained and multilingual staff available at your disposal, you can rest assured that your stay will be stress-free and enjoyable. Take advantage of our dry cleaning services and luggage storage for added convenience. Start your day on the right note with our complimentary continental breakfast, freshly served each morning. Limited onsite parking ensures a smooth arrival and departure. And for guests arriving by air, the Belp airport is situated conveniently close to our hotel. Discover everything Interlaken has to offer with a stay at Hotel Merkur. Book now and embark on an extraordinary journey in this enchanted Swiss town.

Highlights

• Centrally located in Interlaken, just a 5-minute walk from popular attractions like Alpine Garden and Hoeheweg • Easy access to the airport (50.6 km) and the railway station (1.7 km) • Various rooms to choose from: 36 guestrooms with LCD TVs, free WiFi, and comfortable amenities • Proximity to top tourist attractions like Mystery Rooms (0.4 km), Kletterhalle Interlaken (0.5 km), and Lake Thun (2.6 km) • Perfect for both casual and business travelers • Rooftop terrace with stunning views of Interlaken • Complimentary continental breakfast served daily • Additional amenities include free WiFi, tour/ticket assistance, and dry cleaning/laundry services • Multilingual staff and luggage storage available • Luxury, boutique, and budget options available for all types of travelers • Limited parking available onsite for convenience.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Floors

Popular Amenities

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Vending machines

On-Site parking

Terrace

Banking services

Shopping mall

Hiking

Beauty Shop/Salon

Business center

Show all Amenities

General Amenities

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Vending machines

On-Site parking

Terrace

Banking services

Shopping mall

Activities

Hiking

Services

Beauty Shop/Salon

Business

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

No rollaway/extra beds available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Essential workers only - NO.

Special check-in instructions

You'll be asked to pay the following charges at the property: A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking..

A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age. . A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age..

Tourism fee: CHF 1.00 per person, per night.

We have included all charges provided to us by the property..

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

The front desk is open daily from 7:30 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

No rollaway/extra beds available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Essential workers only - NO.

Special check-in instructions

Tourism fee: CHF 1.00 per person, per night.

We have included all charges provided to us by the property..

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

No pets and no service animals are allowed at this property..

Pet Policy

Pets not allowed.

Service animals not allowed.

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Amenities

Location

Interlaken, Canton of Bern, 3800

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Ratings & Reviews

3.7/5

305 Ratings

Bruno Cabral

5/5

8 Nov, 2023

Excellent location! In front of the terminal, in just a few steps you are on the train. Several interesting points around. Very polite and attentive staff, always willing to help. Place to store bags before check-in or after check-out. Great structure. Large room, with a beautiful view of the mountains and the lake. Comfortable bed. Small box, not being able to move much inside it.

Adib Khaled

5/5

12 Jul, 2023

What a service I got from the hotel! My wife and kid really enjoyed their stay at the hotel. The location is perfect; you can find a station and bus stop just in front of the hotel. I was a bit worried when I saw the hotel review, but after my stay, I don’t think they deserve less than a 4. They should deserve more. I have stayed in many hotels in my life, but as per hospitality, this is one of the best. The breakfast is good enough for me. Of course, they don’t have so many options, but this is normal in most European hotels. I like the hotel view while enjoying my breakfast. The staff is helpful and friendly. The bus service to Interlaken is free if you stay at a hotel because you will get an Interlaken pass. I will definitely come back again to stay at this hotel.

preet chouhan

5/5

3 Sep, 2023

Great service by Joana - Receptionist, we never seen a lady so bold and helpfully receptionist ready to help all the time. The customer service was 10 star and breakfast presentation was ultimate.

Bruno Cabral

5/5

8 Nov, 2023

Adib Khaled

5/5

12 Jul, 2023

preet chouhan

5/5

3 Sep, 2023

Great service by Joana - Receptionist, we never seen a lady so bold and helpfully receptionist ready to help all the time. The customer service was 10 star and breakfast presentation was ultimate.

prabhjot sandhu

5/5

3 Sep, 2023

Joanna’s customer service was extraordinarily excellent. She welcomed the guests and helped them with luggage as we were her family guests. A big applause for Joanna.

Mark L

5/5

8 Aug, 2023

Excellent staff, fantastic breakfast choice - if the weather is good they open the roof terrace for great views. Very quiet, comfortable beds and great location. Highly recommended.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.