Hotel MyStays Asakusa - Bashi

Stayed here for 5 days and it was perfect! Clean, safe, great staff and very close to the station and various incredible restaurants. The connected Lawsons is also such a bonus for snacks/coffee/water. The on-site laundry was nice after day 7 of our trip (talk to the front desk and they’ll tell you what to do!). Note to Americans: the hotels in Japan are much smaller than I’m used to, but they are perfect for what you need!

Had a 5 day stay in this hotel. The only nice thing about it is the location near restaurants + stations and the convenience of having a Lawson right next to it. Room was functional, small as advertised. They offered a free pick up service at the airport for us (6 people + luggages). They came with 1 Alphard that had 5 seats. Clearly not enough. So they told us they needed to arrange another car for us that will cost $300. We were hesitant and so discussing amongst ourselves. We hadn't finalised our decisions but they already called another car to come. Costed us $300. Most of all, service from the reception was meh. They were not enthusiastic and not very friendly. There was one particular young male staff that was so unfriendly and rude. Since there were only 3 dryers and lots of guests in the hotel, if the dryer is finished but the clothes had not been claimed by the owning guest, they will take clothes from the dryer and keep it at the reception for the next guest to use which was understandable and helpful (They put up signs about it in the laundry room so I am seriously not making this up). When the dryer had finished the program and the clothes from previous guest were dry but still left in dryer by its owner, I asked that male reception staff to do the same thing, to keep it in the reception for the next guest (ie me) to use the dryer so that there wasn't any delay. He refused to do it with a very unpleasant attitude. I tried talking to him because I needed to use the dryer, like what am I supposed to do with all these wet clothes at 11pm at night?? He answered me as if he had no idea about keeping the unclaimed clothes in the reception so the next guest can use the dryer efficiently. So I went into the laundry room and took out the informational sign about the hotel keeping the clothes to show him. He didn't even bother looking at it carefully (the sign was in English and his English was not good) and he aggressively told me to put it back. I was hesitant that he didn't understand the sign so I tried pulling up Japanese translation on Google translate to show him that I was telling the truth that the hotel actually does what I asked him to do. Then he acted like I was being crazy and asking for an impossible insane thing. He clicked his tongue, stormed out of his reception place, grabbed the sign and brought it back to the laundry room. During this time, another staff who was older heard us talking so he came to check on the younger male staff. They talked a little and the older staff went back to the back room. Then when the younger staff stormed off to the laundry room to put the sign back and never returned. I pressed the bell to talk to the older staff. I explained the situation again and he calmly told me to go back to my room, they will call me when the dryer is available for me to use. If the younger male staff was calm and helpful like older male staff, that would be so much better whether or not they can do what I asked them to. Instead, the younger male staff was rude, unhelpful and had a nasty attitude. Later, the younger male staff called me and just blatantly said "dryer is ready" and hung up without hearing me say thank you. I came down, told him that I was xyz for that dryer, he gave me the occupied sign for the dryer without saying a word, listening to me or looking at me in the eyes. So guys, stay away from this service. There are so many other convinient hotels in Tokyo with better everything in this price range. I do not want anyone else to experience this nasty service. Never coming back.