Hotel New Otani Tokyo Garden Tower

4.3/5(4.54K Reviews) rating

4 Star Hotel locationPin

Tokyo, Tokyo (prefecture)

Hotel New Otani Tokyo Garden Tower facade

152

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About hotel

Experience unmatched comfort and luxury at Hotel New Otani Tokyo Garden Tower, located in the bustling Chiyoda district of Tokyo. Our 4.5-star hotel boasts a central location, just a 4-minute drive from the iconic Shibuya Crossing and a short 9-minute drive from the renowned Tokyo Imperial Palace. Discover the vibrant culture and rich heritage of this captivating city while enjoying a stylish and comfortable stay. Escape to one of our 836 elegant guestrooms, each equipped with modern amenities including refrigerators, minibars, and complimentary wired internet access. Our hotel is the epitome of sophistication, offering a range of dining options including the renowned French restaurant, La Tour D Argent. You can also enjoy the convenience of room service with 20 on-site restaurants, including a cozy coffee shop and 4 stylish bars/lounges. Maintain an active and refreshed state during your trip with our state-of-the-art fitness center and serene garden offering breathtaking views. Stay connected with complimentary wireless internet access and let our concierge services assist you in making the most out of your stay. And for business travelers, we have you covered with our on-site business center and complimentary newspapers in the lobby. Don't worry about transportation, as our convenient airport shuttle service is available for a small additional fee. With our prime location and luxurious amenities, it's no wonder Hotel New Otani Tokyo Garden Tower is a top choice for both leisure and business travelers. Immerse yourself in the charm and wonders of Tokyo and make your stay even more memorable by booking directly through our website. Hotel New Otani Tokyo Garden Tower room prices are unbeatable and can easily be booked online. Let us be your comfortable and affordable home away from home during your Tokyo visit. Hotel New Otani Tokyo Garden Tower room prices cannot be beat, so what are you waiting for? Book Hotel New Otani Tokyo Garden Tower Online now and experience the ultimate luxury and convenience. Don't forget to visit us at 4-1 Kioi-Cho, Chiyoda-ku, Tokyo-to102-8578, Japan. Our prime location and exceptional services make us the perfect choice for your Tokyo stay. Book now and make unforgettable memories at Hotel New Otani Tokyo Garden Tower.

Highlights

• In the heart of Tokyo's Chiyoda district, minutes away from popular attractions such as Shibuya Crossing and Tokyo Imperial Palace. • Diverse selection of 836 guestrooms, from budget-friendly options to luxurious suites. • All guestrooms equipped with refrigerators, minibars, and complimentary wired Internet access. • On-site fitness center and garden, perfect for leisurely and active travelers alike. • 20 restaurants to choose from, including La Tour D Argent for fine French cuisine. • Business-friendly amenities such as complimentary wired Internet, business center, and free newspapers. • Convenient location near airports for both business and casual travelers. • Nearby attractions include Akasaka ACT Theater, Yasukuni Shrine, and Roppongi Hills. • 4 bars and lounges for guests to unwind and relax. • Additional amenities include concierge services, gift shops, and room service.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

836

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Newspaper

Shops and commercial services

Bell staff/porter

Concierge desk

Bicycle rentals

Breakfast available

Airport shuttle service

Beauty Shop/Salon

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Newspaper

Shops and commercial services

Bell staff/porter

Concierge desk

Bicycle rentals

Food & Beverages

Breakfast available

Services

Airport shuttle service

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Children age 3 and younger must share existing bedding with an adult. Extra beds are not available for children.

Property does not require health documentation at check-in.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

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Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply..

We have included all charges provided to us by the property..

One child 5 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding..

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file..

Cashless payment methods are available for all transactions.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Meals are not included in the room rate for children ages 5 and younger included in the reservation.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Children age 3 and younger must share existing bedding with an adult. Extra beds are not available for children.

Property does not require health documentation at check-in.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Unicode Support false.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Essential workers only - NO.

Property does not offer onsite COVID-19 testing.

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

We have included all charges provided to us by the property..

One child 5 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding..

Cashless payment methods are available for all transactions.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Pets not allowed.

₹43,078

₹55,076

22% OFF

+ ₹11,763 taxes / night

Earn 548 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹43,078

₹55,076

22% OFF

+ ₹11,763 taxes / night

Update Price

Earn 548 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

Kioich_, Tokyo, Tokyo (prefecture), 102-8578

View on Maps

Ratings & Reviews

4.3/5

4.54K Ratings

Luis Santiago

5/5

7 Nov, 2023

UDATE on my previous review. Since my previous review everything changed. Like true Japanese fashion, the service Team did not allow us to leave without feeling welcomed and fulfilled with our stay. They truly went above and beyond to rectify the issues listed below and even accommodated us in a MUCH nicer room. The management Team here are exceptional. Once they got wind of the issues, they strapped their boots and got to work right away. My wife and I have never felt so special in our lives. We really loved this placed. TOTAL LET DOWN..I was coming into this place with high expectations, considering price point and history of the place. Please see my previews reviews, I normally DO NOT do 1 star reviews unless I feel it deserves it. I am writing this review from the room I am staying in and still here for another night. Here is the reason for my ONE STAR: My room had a stench of URINE in it coming out of the bathroom and into the room. Enough to make my wife and myself gag from the smell. It felt as if they cleaned the room and just ignored the smell before handing us the room key. I called the help desk and they send someone up to assess the problem. The gentleman noticed it right away and had us wait in this urine while they found another room. They then transferred us to another of the same room ( I paid a bit more for a nicer room because I am on my 10 year anniversary), this room WAS AGAIN disturbing. The carpet floors have stains all over and it feels as if though they did the bare minimum to maintain and clean the room. This is so disappointing. I hate ending my trip to Japan this way. If you are looking for a nice place to stay, please do yourself the favor and look for something elsewhere. Again, the price point of this place should allow you to feel like you are where you paid to be. This did not do that. It did the opposite...

Peyman

4/5

5 Dec, 2023

Enjoyed my stay here. The hotels Japanese garden is beautiful and should be visited, if you are anywhere near the hotel . The rooms were clean and the breakfast was great. The service perfect as you would expect in Japan. 10-15 minutes walk and you will find a lot of Izakaya restaurants.

Marc Ahrensburg

1/5

27 Sep, 2023

We booked a deluxe double room in the main building, room 1382. It was disgusting. Look at the pictures I have attached. The room was very old and probably not mainland for 50 years. The carpet was very dirty. We had to argue with the staff for 90min until they gave us another room. Without even admitting that room 1382 is an embarrassment for their hotel. Very bad experience!

Luis Santiago

5/5

7 Nov, 2023

Peyman

4/5

5 Dec, 2023

Marc Ahrensburg

1/5

27 Sep, 2023

Phillip Bradley

5/5

12 Nov, 2023

Excellent hotel - we had a level 39 very large deluxe room with a full bath as well as a shower. Perfectly clean, great view, staff were amazing and the Japanese garden was just stunning! One night felt like a holiday!

Sheena PS

5/5

30 Dec, 2023

This is a very big hotel. Have many buildings and many restaurants for breakfast. It’s on a good location that we can walk out to take a train anywhere conveniently. Clean room with English speaking staff who were very helpful. We can see Fuji mountain from breakfast area on 40th floor.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.