Hotel Palma Real

4.3/5(1.52K Reviews) rating

3 Star Hotel locationPin

San Jose, Alajuela

1/76

About hotel

Experience the charm and convenience of San José by immersing yourself in the heart of Mata Redonda at Hotel Palma Real. Our centrally located casino hotel offers easy access to a multitude of local attractions, making it the perfect base for exploring the vibrant city. Explore the nearby National Stadium of Costa Rica and Museum of Costa Rican Art, both just a 15-minute walk from our hotel. And for those looking to venture further, the National Theater and National Museum of Costa Rica are just a short drive or shuttle ride away. Enjoy the ultimate comfort in one of our 68 lavish air-conditioned rooms, fully equipped with modern amenities such as LCD TVs and complimentary Wi-Fi. Kick start your day with a delicious breakfast from our on-site restaurant, which offers a diverse range of international cuisine. In the evening, unwind with a refreshing drink from the bar and soak in the inviting atmosphere of Hotel Palma Real. Feeling lucky? Test your luck at the hotel’s casino and try your hand at the various games and activities available. Our hotel is dedicated to ensuring each guest's satisfaction, that’s why we have a 24-hour fitness center for those looking to maintain their fitness routine while on vacation. For a leisurely outdoor experience, take a stroll to the nearby Sabana Park, just 0.5 kilometers away. If you’re a business traveler, our fully-equipped business center and dedicated concierge are at your service for any additional needs. For added convenience, Hotel Palma Real is just 16.7 kilometers from Juan Santamaria International Airport and offers airport shuttle services for a small fee. We also provide free self-parking for guests who have their own transportation. Let our warm and welcoming staff take care of your every need, ensuring a stress-free and comfortable stay in San José. Book your stay now and discover the perfect blend of luxury and convenience at Hotel Palma Real.

Highlights

• Located in central San José, within walking distance to National Stadium of Costa Rica and Museum of Costa Rican Art • Variety of room options, including air-conditioned rooms and suites • Amenities include free Wi-Fi, LCD televisions, and private bathrooms with complimentary toiletries • Distances to popular attractions: Sabana Park (0.5 km), Mercado Central (3 km), and Children's Museum (3.4 km) • Only 16.7 km from Juan Santamaria Intl. Airport and 5.6 km from San José (SYQ-Tobías Bolaños Intl.) • Casino on-site, 24-hour fitness center, and free Wi-Fi throughout the hotel • Concierge services and wedding planning available for a stress-free stay • Business travelers can take advantage of the business center and 24-hour front desk services • On-site restaurant offering international cuisine and a bar/lounge for drinks • Complimentary full breakfast served daily from 7:00 AM to 10:00 AM

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Snack bar

Bell staff/porter

On-Site parking

Terrace

Concierge desk

Banking services

Shopping mall

Casino

Airport shuttle service

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Smoke-free property

Snack bar

Bell staff/porter

On-Site parking

Terrace

Concierge desk

Banking services

Shopping mall

Activities

Casino

Services

Airport shuttle service

Business

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Car recommended.

Contactless check-in is available.

Essential workers only - NO.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

A car is recommended for transportation to and from this property..

Contactless check-in and contactless check-out are available.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Professional property host/manager.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Car recommended.

Contactless check-in is available.

Essential workers only - NO.

No cribs (infant beds) available.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

A car is recommended for transportation to and from this property..

Contactless check-in and contactless check-out are available.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹6,971

₹9,916

30% OFF

+ ₹985 taxes / night

Earn 79 Reward Points

Flat ₹1,136.50 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹6,971

₹9,916

30% OFF

+ ₹985 taxes / night

Update Price

Earn 79 Reward Points

Flat ₹1,136.50 off included with coupon INTSTAY

Amenities

Location

Gral Ca�as, San Jose, Alajuela, 694-1005

View on Maps

Ratings & Reviews

4.3/5

1.52K Ratings

Ez7

1/5

28 Jan, 2024

Absolutely a desastre, they had a birthday party in a room with a Band, our baby couldn't sleep and once we addressed the issue to the receptionist, he said "just a bit more", same receptionist didn't bring us extra pillows that we asked. Room was dirty, one glass was used. We have been coming to palma real regularly however we won't be back, this hotel is not what it used to be, seems like is has no management!!! Also very loud

Jorge Esteban Salazar González

5/5

26 Jul, 2023

Nice hotel close to La Sabana Metropolitan Park in the west part of San Jose. It is not near San Jose downtown, but it is walking distance [approximately 20 minutes]

Desirae Ande

4/5

14 Dec, 2022

Nice hotel. It’s a short walk from town but there are a lot of hills so be prepared. Where good walking shoes. The room had a lovely porch. It was cold and windy while I was here so make sure you have a jacket. Basic room. Sometimes there’s no hot water.

Justen

2/5

29 Sep, 2022

The breakfast buffet food was always cold regardless of if you went down at 6am, 7am, 8am, 9am. We also got pushed everyday to buy day trips but after a week of asking he finally stopped. The room was nice, however it is quite expensive for what it was. The menu options were very good quality but very expensive and not big enough to be full from. For some reason they also charged my credit card again after we left. Only thing I can think of is the phone. The phone didn’t seem to work other than to call downstairs. Local calls should be included in my room fee. Especially since we never got thru to any of the numbers we tried to call. Kinda ridiculous to charge me to call the services in the hotel, like housekeeping or the front desk.

Ez7

1/5

28 Jan, 2024

Jorge Esteban Salazar González

5/5

26 Jul, 2023

Nice hotel close to La Sabana Metropolitan Park in the west part of San Jose. It is not near San Jose downtown, but it is walking distance [approximately 20 minutes]

Desirae Ande

4/5

14 Dec, 2022

Justen

2/5

29 Sep, 2022

Christian Tabor Novela

3/5

31 Dec, 2022

Great stay, you get what you pay for. The rooms are little outdated but still OK. Breakfast was decent, and location is close to San jose, Escazú and to the airport. Unfortunately there was lots of noise on street just outside and it started early...

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.