Hotel Promise

2.2/5(286 Reviews) rating

3 Star Hotel

1/72

About hotel

Hotel Promise is a luxurious haven for discerning travelers seeking a unique blend of modern sophistication and historic charm in the heart of Istanbul. Centrally located within a 5-minute drive of iconic landmarks such as Taksim Square and Galata Tower, this family-friendly hotel offers 17 guestrooms featuring LED televisions, Select Comfort beds, and designer toiletries in private bathrooms with rainfall showerheads. Guests can enjoy complimentary wireless Internet access, satellite programming, and 24-hour room service for a comfortable stay. The hotel's Art Deco design and lavish furnishings create an inviting atmosphere, complemented by amenities such as a nightclub, garden, concierge services, and a 24-hour business center. Dining options include a restaurant, coffee shop/cafe, and bar/lounge, with continental breakfasts available daily. For recreation, guests can explore Istiklal Avenue, Pera Palace Hotel, Taksim Gezi Park, and other nearby attractions. The nearest airports, Istanbul Airport (IST) and Istanbul Sabiha Gokcen Intl. Airport (SAW), are within easy reach, with a roundtrip airport shuttle available for a surcharge. With personalized service and exceptional hospitality, Hotel Promise promises a memorable stay for every guest. Book Hotel Promise online for an unforgettable experience in Istanbul at Huseyin Aga Mah Topcekenler, Sokak no:10 Beyoglu, Istanbul34440, Turkey..

Highlights

• Centrally located in Istanbul, a short drive from Taksim Square and Galata Tower • 17 guestrooms with LED TVs, Select Comfort beds, and complimentary Wi-Fi • Private bathrooms with rainfall showerheads and designer toiletries • Nearby attractions include Istiklal Avenue, Pera Palace Hotel, and Taksim Gezi Park • Within walking distance to Acibadem Taksim Hospital and Galataport • Easy access to Golden Horn, Bosphorus, and Istanbul Technical University • Close proximity to Istanbul Museum of Modern Art and Galata Bridge • Convenient to Istanbul Cruise Ship Terminal and Karakoy Pier • Short distance to Istanbul Congress Center for business travelers • Istanbul Airport (IST) is 39.2 km away, with Istanbul Sabiha Gokcen Intl. Airport (SAW) at 42.9 km • Amenities include a nightclub, garden views, and concierge services • Business amenities feature wired Internet access and a 24-hour business center • Airport shuttle service available for a surcharge, with self-parking on-site • On-site dining options, including a restaurant, cafe, and bar/lounge • Continental breakfast served daily for a fee, with 24-hour room service available

Quick Facts

Check-In

2:00 PM

Check-Out

11:30 AM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Bell staff/porter

Valet parking

Designated Smoking Areas

Library

Concierge desk

Breakfast available

Coffee/tea

Airport shuttle service

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Bell staff/porter

Valet parking

Designated Smoking Areas

Library

Concierge desk

Food & Beverages

Breakfast available

Coffee/tea

Services

Airport shuttle service

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include window guards.

Professional property host/manager.

Noise-free rooms not guaranteed.

Special check-in instructions

One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards.

Noise-free guestrooms cannot be guaranteed.

Safety features at this property include window guards.

Professional property host/manager.

Noise-free rooms not guaranteed.

Special check-in instructions

One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

Pet Policy

Pets not allowed.

Service animals not allowed.

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Amenities

Location

H�seyina_a, Istanbul, 34440

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Ratings & Reviews

2.2/5

286 Ratings

Sisa Sindh

1/5

21 Sep, 2023

The worst stay ever... Beds were full of bugs, sticking washroom, unhygienic environment. Above all, you can't sleep due to the constant noise of people and music. Cuz the windows are just for a decoration nothing else. PLEASE DON'T EVEN CONSIDER IT AS AN OPTION. SLEEPING ON THE STREET IS A BETTER CHOICE

lakho zain

1/5

10 Oct, 2023

Worst place to live in Istanbul. Though the room was cheap but it wasn't worth staying. There were bugs in the bed and we got bit by them all the night. The street is so noisy which disturbed us all the night and loud music was being played till morning.

Kay Orr

1/5

27 May, 2023

+1 star for location. Other than that: - music outside the window is almost like you’re in the club next door. - the window can’t be closed. - the fan doesn’t work. - the shower fixture is falling off the wall. - the shower doesn’t drain. - one towel for two people. - internet is nearly useless. - the room is tiny, dirty, etc.

Riyah Willard

3/5

19 Mar, 2022

It Is cheap and safe. But the rooms aren't cleaned. I looked under my bed and there were lots of trash pushed under the bed The rooms smelled like cigarette. The shower door was spoilt. The people there were friendly and nice. They were the only positive thing about the place. Plus the heater was half hot half cold🙈. If you are desperate as I was okay. But if not please don't.

Sisa Sindh

1/5

21 Sep, 2023

lakho zain

1/5

10 Oct, 2023

Kay Orr

1/5

27 May, 2023

Patrick Douse

1/5

30 Dec, 2022

Pay about €10 more a night somewhere else... you won't regret it. Live wires exposed, filthy bathroom, no towel ( had to go and buy one!) In Turkey, I repeat.. no towels! Air conditioner broken. And the photo is of a piece of plastic I discovered under my sheet in bed. Princess and the pea!

Riyah Willard

3/5

19 Mar, 2022

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.