Hotel Pullman ZamZam Makkah

4.5/5(40.67K Reviews) rating

5 Star Hotel

Hotel Pullman ZamZam Makkah exterior_detail

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About hotel

Welcome to our luxurious 5-star hotel, the Hotel Pullman ZamZam Makkah. Our prime location in the heart of Mecca makes it the perfect choice for travelers looking for convenient and affordable accommodations. Our address, Abraj Al-bait., Central Area Ajyad21955, Saudi Arabia, is easily accessible and close to the iconic Great Mosque and Kaaba. Step into one of our 1315 spacious guestrooms and discover the oasis of modern amenities that awaits you. Each room features a mini-bar, flat-screen TV, and Select Comfort beds with luxurious Egyptian cotton sheets. Stay connected with complimentary wireless internet access and relax in the comfort of your own bathroom equipped with complimentary toiletries and a hairdryer. Our central location also provides easy access to popular attractions such as King Fahad Gate and Well of Zamzam, just a short walk from the hotel. Immerse yourself in the vibrant atmosphere of Souk Al-Khalil, marvel at the exquisite architecture of Alkhalil Courtyard, or explore the magnificent Abraj Al-Bait Towers. Enjoy a hassle-free stay with our convenient amenities, including concierge services and on-site shopping options. Guests can also benefit from complimentary newspapers in the lobby and limo/town car services. Satisfy your cravings at our two restaurants, Tea Garden and Coffee Shop, or indulge in 24-hour room service. Start your day off right with a delicious buffet breakfast, available daily for a nominal fee. Whether you're traveling for business or pleasure, our hotel offers a comfortable and affordable stay in Mecca. Immerse yourself in the tranquility and luxury of our unrivaled accommodations, and discover the vibrant culture and rich history of this holy city. Don't miss out on this unforgettable experience – book your stay at the Hotel Pullman ZamZam Makkah online today. Hotel Pullman ZamZam Makkah room prices and booking options can't be beat.

Highlights

• Luxury 5-star hotel situated only 0.3 km from King Fahad Gate • Within 10-minute walk of Great Mosque of Mecca and Kaaba • Select Comfort beds with Egyptian cotton sheets in 1315 guestrooms • Variety of entertainment options, from flat-screen TVs to satellite programming • Close proximity (0.5 km) to many famous attractions, including Abraj Al-Bait Towers and Souk Al-Khalil • Free Wi-Fi and concierge services available • Limo/town car service and complimentary newspapers for business travelers • On-site dining options, including 24-hour room service and two restaurants • Buffet breakfasts served daily • Shopping available on site • Easy access to airport (11.3 km) and railway station (4.7 km), perfect for both casual and business travelers • Budget-friendly options also available.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

1315

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Snack bar

Bell staff/porter

Valet parking

Designated Smoking Areas

Library

Concierge desk

Banking services

Shopping mall

Breakfast available

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Snack bar

Bell staff/porter

Valet parking

Designated Smoking Areas

Library

Concierge desk

Banking services

Shopping mall

Food & Beverages

Breakfast available

Business

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts major credit cards and cash.

Cashless transactions are available.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Masks are compulsory at the property.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Reservation might be required for some facilities onsite.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Property follows sanitization practices of Bureau Veritas (3rd party expert - Global).

No alcohol allowed onsite.

Commonly-touched surfaces are cleaned with disinfectant.

No alcohol served onsite.

Special check-in instructions

Only Muslims are allowed to enter the holy cities of Mecca and Medina..

Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property..

Couples wishing to share a room must provide proof of marriage..

Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Alcohol is not served or permitted at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. During Ramadan, from 10th March 2024, the restaurant serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts major credit cards and cash.

Cashless transactions are available.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Protective clothing is available to guests.

Masks are compulsory at the property.

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels).

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Reservation might be required for some facilities onsite.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Property follows sanitization practices of Bureau Veritas (3rd party expert - Global).

No alcohol allowed onsite.

Commonly-touched surfaces are cleaned with disinfectant.

No alcohol served onsite.

Special check-in instructions

Only Muslims are allowed to enter the holy cities of Mecca and Medina..

Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property..

Couples wishing to share a room must provide proof of marriage..

Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Alcohol is not served or permitted at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Personal protective equipment, including masks, will be available to guests.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Pet Policy

Pets not allowed.

₹15,752

₹16,699

6% OFF

+ ₹3,235 taxes / night

Earn 189 Reward Points

Select Rooms

Classic Room, 2 Single Size Beds, Haram Courtyard View

Ironing facilities

Air conditioning

Minibar

Desk

Free toiletries

Safe

Room Service

Dining area

Blackout Curtains

Bathtub or shower

Private bathroom

Hairdryer

Housekeeping - daily

Adjoining rooms

See All

OPTION 1

Partial Refundable

₹15,752

₹16,699

6% OFF

+ ₹3,235 taxes / night

Update Price

Earn 189 Reward Points

Amenities

Location

King Abdul Aziz Rd, Mecca, 21955

View on Maps

Ratings & Reviews

4.5/5

40.67K Ratings

Zaina Batool

5/5

18 Jan, 2024

I was very pleasant with this booking. Rahaf was very kind of to welcome us it made me and my family feel very welcomed and comfortable.. The rooms were cleaned very well . There was a great view from the windows it was magnificent! The food was delicious and my family and I were very impressed by this hotel! We enjoyed our stay at the Pullman ZamZam hotel we enjoyed it a lot!

Ahmed Luzon

4/5

11 Dec, 2023

I read many bad reviews and I was worried, but the hotel and services were amazing. I reserved the cheapest room available for 4 and we got great room with good amount of space. It was clean. Washroom was tight and the shower was closed by curtains but the water leaked all around it. The hotel need to upgrade the shower and washrooms in general, but the room and furniture were clean and spacious. The service was good, even through we had a room for 4 , they gave us 3 water bottles only when we requested and 2 towels, which did not make sense, that would be my main reason to lower my rating. In general, this is a good location hotel, great food, spacious clean room. Below average washroom Service guys need to be more flexible

Syed Raza

3/5

31 Dec, 2023

Rooms are small, not well ventilated it seems like . Furniture seems old and over used . Room service was good and efficient. Courteous staff, iron wasn’t working and had exposed wires near the plug efficiently replaced by courteous room service. It would be better to keep some cutlery in the room otherwise there is no point having an electric stove . Microwave was not provided and there were no utensils to warm the food if needed. Hotel has a big name but aesthetic correlation is hard to make once inside the room.

Omer Khawaja

1/5

25 Jan, 2024

We paid 7900 riyal for 3 days. Luckily we cancelled the rooms and staff and reception were gracious to give refund. It is by far the dirtiest hotel I have lived ever. The carpets stink, the tub has minor holes in it, they don't have money to polish the wood so they just smudged it with some cheap marker Breakfast was awful. I don't recommend anyone Only book if Ur staying above the 25th floor which is the renovated part as they claim

adeel chaudhry

1/5

29 Jan, 2024

We got the executive suite with partial kaba view. The rooms were absolutely disgusting. I never seen anything like it. We paid $450 per night. We had to literally clean room ourselves at check in. Please check the picture of the white towel we used to clean the toilet seat, it came back brown( puke) The rooms smelled like pure dust ( we are all heavily allergic) , the bed sheets had white stains, the sink was clogged, the toilet leaked, the shower head had mold, the beds wore old, the room had random flies n bugs, the furniture had huge stains. I am not making this up. The hotel is so old, the rooms have not been renovated in ages, u can see how old they are. When we complained to reception, they kept gas lighting us & made it seem like we wanted free upgrade, we were paying $450 a night…. They told us “there’s nothing we can do, all our rooms are like this”. All of this is happening while we are in ihram, with long travels. Will never stay at this place again, or recommend anyone.

Zaina Batool

5/5

18 Jan, 2024

Ahmed Luzon

4/5

11 Dec, 2023

Syed Raza

3/5

31 Dec, 2023

Omer Khawaja

1/5

25 Jan, 2024

adeel chaudhry

1/5

29 Jan, 2024

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.