Hotel Riviera Caribe Maya

google-logo4/5(676 Reviews)rating3 Star HotellocationPinPlaya del Carmen, Quintana Roo
Room 1
Garden 2
count83
    7,2023,703

    About hotel

    Welcome to Hotel Riviera Caribe Maya, located right in the heart of Playa del Carmen, Mexico. Our hotel boasts an unbeatable location, just steps away from the buzzing Playa del Carmen Main Beach and Quinta Avenida, the city's most vibrant and popular street. With easy access to all of the main attractions, our hotel is the perfect base for both leisure and business travelers. Our establishment offers 36 modern and comfortable air-conditioned rooms, each equipped with complimentary WiFi and refrigerators. For added convenience and safety, we also provide daily housekeeping services and in-room safes. Hotel Riviera Caribe Maya room prices are affordable, making it a great choice for travelers on a budget. And to top it off, our multilingual staff is always on hand to ensure a pleasant and stress-free stay for our guests. Step outside our hotel and find yourself in the midst of a vibrant and exciting city. Enjoy a leisurely walk to the nearby Mario Villanueva Stadium Madrid or Quinta Alegría Shopping Mall, both just a short 10-minute stroll away. Or, for a day of fun in the sun, our beach-loving guests can take a short walk to popular beach spots such as Mamitas Beach and Calle Corazón. For those looking to venture further, our hotel offers easy access to the Playa del Carmen Maritime Terminal, with the option of an area shuttle for a nominal fee. After a busy day exploring, relax and unwind in our refreshing outdoor pool or take a stroll through our beautiful garden area. Our 24-hour front desk and luggage storage services are perfect for business travelers on the go. And for those looking to satisfy their taste buds, our on-site restaurant, Rey David, serves up delicious local cuisine. Enjoy a quick snack or coffee at our coffee shop, or sip on a refreshing drink at the bar or poolside bar as the evening approaches. With Cancun International Airport only 55.4km away and Cozumel International Airport just 36.1km away, getting to our hotel is a breeze. Book Hotel Riviera Caribe Maya Online and make your way to our address at Av. 10 / Calle 30, QROO77710, Mexico for an unforgettable stay in Playa del Carmen. Our promise is to provide you with affordable accommodations, friendly service, and a truly authentic and vibrant experience. We look forward to welcoming you to Hotel Riviera Caribe Maya.
    Highlights
    • Budget-friendly option in the heart of Playa del Carmen • Easy access to popular tourist attractions, including Playa del Carmen Main Beach and Quinta Avenida • Short walk to Mamitas Beach • Surrounded by shopping and dining options • Near Mario Villanueva Stadium Madrid • Convenient distance from Cancun International Airport (55.4km) and Cozumel International Airport (36.1 km) • Air-conditioned rooms with free Wi-Fi and daily housekeeping • Outdoor pool and garden area • On-site restaurant serving local cuisine • Area shuttle available for easy transportation • Business amenities, including 24-hour front desk and airport shuttle service (surcharge)
    Read More

    Quick Facts

    Check-In
    3:00 PM
    Check-Out
    12:00 PM
    Rooms
    36
    Floors
    3
    Popular Amenities
    Popular Amenities
      General Amenities

      24-hour front desk

      Hotel safe deposit box (not room safe box)

      Lift/ Elevator

      Multilingual Staff

      Smoke-free property

      Snack bar

      Library

      Concierge desk

      Banking services

      Bicycle rentals

      Activities

      Children's Pool

      Food & Beverages

      Breakfast available

      Services

      Airport shuttle service

      Transportation

      Check-in instructions

      Extra-person charges may apply and vary depending on property policy.

      Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

      Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

      This property accepts credit cards, debit cards, and cash.

      Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

      Host has not indicated whether there is a smoke detector on the property.

      Professional property host/manager.

      Gap period enforced between guest stays - 24 hours.

      Contactless check-out is available.

      Shield between guests and staff in main contact areas.

      Property confirms they are implementing guest safety measures.

      Temperature checks are available to guests.

      Social distancing measures are in place.

      Staff temperature checks are conducted regularly.

      Property confirms they are implementing enhanced cleaning measures.

      Guests are provided with free hand sanitizer.

      Property is cleaned with disinfectant.

      Staff wears personal protective equipment.

      Masks are available to guests.

      Contactless check-in is available.

      Protective clothing is available to guests.

      Essential workers only - NO.

      Commonly-touched surfaces are cleaned with disinfectant.

      Special check-in instructions

      You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: MXN 1000.00.

      Service fee: 4 percent.

      We have included all charges provided to us by the property..

      No pets and no service animals are allowed at this property..

      Contactless check-in and contactless check-out are available.

      This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

      Pet Policy

      Pets not allowed.

      Service animals not allowed.

      Property Rules
      Check-in instructions

      Extra-person charges may apply and vary depending on property policy.

      Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

      Property Rules
        Check-in instructions

        Extra-person charges may apply and vary depending on property policy.

        Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

        Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

        This property accepts credit cards, debit cards, and cash.

        Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

        Host has not indicated whether there is a smoke detector on the property.

        Professional property host/manager.

        Gap period enforced between guest stays - 24 hours.

        Contactless check-out is available.

        Shield between guests and staff in main contact areas.

        Property confirms they are implementing guest safety measures.

        Temperature checks are available to guests.

        Social distancing measures are in place.

        Staff temperature checks are conducted regularly.

        Property confirms they are implementing enhanced cleaning measures.

        Guests are provided with free hand sanitizer.

        Property is cleaned with disinfectant.

        Staff wears personal protective equipment.

        Masks are available to guests.

        Contactless check-in is available.

        Protective clothing is available to guests.

        Essential workers only - NO.

        Commonly-touched surfaces are cleaned with disinfectant.

        Special check-in instructions

        You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: MXN 1000.00.

        Service fee: 4 percent.

        We have included all charges provided to us by the property..

        No pets and no service animals are allowed at this property..

        Contactless check-in and contactless check-out are available.

        This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

        Pet Policy

        Pets not allowed.

        Service animals not allowed.

        3,703

        7,202

        49% OFF

        + ₹1,071 taxes / night

        Earn 47 Reward Points
        offer_iconFlat ₹681.88 off included with coupon INTSTAY

        Select Rooms

        comingsoon

        OPTION 1

        Partial Refundable
        Charges for cancellations done after 11:05 PM, 01 December (local time at the property) - booking amount equivalent to 1 night and taxes.

        3,703

        7,202

        49% OFF

        + ₹1,071 taxes / night

        Update Price
        Earn 47 Reward Points
        offer_iconFlat ₹681.88 off included with coupon INTSTAY

        Amenities

        Location
        Centro, Playa del Carmen, Quintana Roo, 77710

        Ratings & Reviews

        4/5

        676 Ratings

        Ivy B
        google-logo
        1/5
        14 Jan, 2024

        So when we initially didn't get the room I booked (private entrance, double bed) and they said they don't have any other available but this (regular room with double bed and another single bed that made the room so crowded), I thought okay let's not make a big deal out of it. But this place was getting worse every single day, up to a point where I had to check out earlier and go to a different hotel. This rip-off costed me more money for 8 nights than I paid some way better hotels for 3 weeks. Soundproofed rooms are the biggest lie ever, you can hear people from the room next door yelling, listening to music, etc. This was the first time in my life that I couldn't sleep all night because the room next door watched loud TV. Staff gathers in the hallway and yells and laughs in the morning for an hour too. They are also in the middle of renovations (?) so you can hear guys that are painting whistle at each other between two floors & sing. You also get to enjoy the smell of paint and jump over ladders & paint buckets on your way down. The building "next door" (wall-to-wall) is under construction which would be somewhat acceptable if this place had at least windows that could be closed in the hallway. Instead, they have holes with metal gates (?) where you can enjoy sounds of drilling, hammering and construction crew singing, while cement is falling of the building and into the hotel hallway (pics attached). When I couldn't take it anymore I brought it up and they moved me to another room that now fortunately had direct access to the street bar with live music till 2am & motorcycle revving, so the construction noise wasn't that loud during the day, but this picked up during night. Around 6-7 am hotel staff is dragging sun-beds on the concrete around the pool so that will definitely wake you up. Rooms are dirty, stained, old and moldy. There is no ventilation in the bathroom or the room itself, the ceiling fan is not working, and the mosquito net they stated they have - doesn't exist, so you can't even sleep with open terrace without getting bitten by a thousand mosquitoes. You have to ask for the iron, the second room I got didn't even have a hair dryer. As a highlight- this place doesn't even have a security guard, at new year's we came back to the hotel to find a cop baton stuck in the entrance door to prevent them from opening from the outside I am a very frequent traveler, and had no issues with hotels, but this place made me feel like I am the biggest inconvenience, and they are giving me a bed for free so I should just take it and roll with whatever they have going on. Not a single time any of them even apologized for the inconvenience, or showed like they are slightly concerned about the issues guests are having. I ended up raising this issue with Booking itself, they really tried to help and solve the issue, and for that I am grateful. I would advise the owner & the staff to just turn this into a storage facility, because none of you is cut to work in hospitality industry.

        Read More
        John Schofield
        google-logo
        3/5
        15 Jan, 2024

        January 2024 - Ground Floor Room with pool access, Very good price considering season On entry room had a damp smell, the toilet was blocked, we managed to unblock it, A/C fan very noisy. The water in the shower did not drain correctly, there was a puddle of water every time we went in the shower. Every night until about 1am there was a live band across the street that was so loud it sounded like it was on our porch the design of the building seemed to amplify the sound, no sleep until music stopped. I guess there are some real awful bands doing the rounds in Playa, not sure its the hotels fault for the awful band, but it sure did make a difference to the quality of our stay there

        Read More
        Zach Chadsey
        google-logo
        5/5
        3 May, 2023

        I stayed with this hotel at the end of April and was incredibly pleased with my experience. The location is right next to the nightlife (while still very quiet at night for when you're ready to rest) and a quick walk to the beach. However, most notable is the staff: the hotel staff is very friendly but hard-working. The customer service is what sets this hotel apart from the many other options, I felt very welcome and at-home despite only staying for a few nights. If you're looking for a quiet place to sleep that is close to everything Playa Del Carmen has to offer with staff that will ensure all your needs are met and more... then you've found it!

        Read More

        4/5

        676 Reviews

        Ivy B
        google-logo
        1/5
        14 Jan, 2024
        So when we initially didn't get the room I booked (private entrance, double bed) and they said they don't have any other available but this (regular room with double bed and another single bed that made the room so crowded), I thought okay let's not make a big deal out of it. But this place was getting worse every single day, up to a point where I had to check out earlier and go to a different hotel. This rip-off costed me more money for 8 nights than I paid some way better hotels for 3 weeks. Soundproofed rooms are the biggest lie ever, you can hear people from the room next door yelling, listening to music, etc. This was the first time in my life that I couldn't sleep all night because the room next door watched loud TV. Staff gathers in the hallway and yells and laughs in the morning for an hour too. They are also in the middle of renovations (?) so you can hear guys that are painting whistle at each other between two floors & sing. You also get to enjoy the smell of paint and jump over ladders & paint buckets on your way down. The building "next door" (wall-to-wall) is under construction which would be somewhat acceptable if this place had at least windows that could be closed in the hallway. Instead, they have holes with metal gates (?) where you can enjoy sounds of drilling, hammering and construction crew singing, while cement is falling of the building and into the hotel hallway (pics attached). When I couldn't take it anymore I brought it up and they moved me to another room that now fortunately had direct access to the street bar with live music till 2am & motorcycle revving, so the construction noise wasn't that loud during the day, but this picked up during night. Around 6-7 am hotel staff is dragging sun-beds on the concrete around the pool so that will definitely wake you up. Rooms are dirty, stained, old and moldy. There is no ventilation in the bathroom or the room itself, the ceiling fan is not working, and the mosquito net they stated they have - doesn't exist, so you can't even sleep with open terrace without getting bitten by a thousand mosquitoes. You have to ask for the iron, the second room I got didn't even have a hair dryer. As a highlight- this place doesn't even have a security guard, at new year's we came back to the hotel to find a cop baton stuck in the entrance door to prevent them from opening from the outside I am a very frequent traveler, and had no issues with hotels, but this place made me feel like I am the biggest inconvenience, and they are giving me a bed for free so I should just take it and roll with whatever they have going on. Not a single time any of them even apologized for the inconvenience, or showed like they are slightly concerned about the issues guests are having. I ended up raising this issue with Booking itself, they really tried to help and solve the issue, and for that I am grateful. I would advise the owner & the staff to just turn this into a storage facility, because none of you is cut to work in hospitality industry.
        John Schofield
        google-logo
        3/5
        15 Jan, 2024
        January 2024 - Ground Floor Room with pool access, Very good price considering season On entry room had a damp smell, the toilet was blocked, we managed to unblock it, A/C fan very noisy. The water in the shower did not drain correctly, there was a puddle of water every time we went in the shower. Every night until about 1am there was a live band across the street that was so loud it sounded like it was on our porch the design of the building seemed to amplify the sound, no sleep until music stopped. I guess there are some real awful bands doing the rounds in Playa, not sure its the hotels fault for the awful band, but it sure did make a difference to the quality of our stay there
        Zach Chadsey
        google-logo
        5/5
        3 May, 2023
        I stayed with this hotel at the end of April and was incredibly pleased with my experience. The location is right next to the nightlife (while still very quiet at night for when you're ready to rest) and a quick walk to the beach. However, most notable is the staff: the hotel staff is very friendly but hard-working. The customer service is what sets this hotel apart from the many other options, I felt very welcome and at-home despite only staying for a few nights. If you're looking for a quiet place to sleep that is close to everything Playa Del Carmen has to offer with staff that will ensure all your needs are met and more... then you've found it!
        Rik Onrust
        google-logo
        4/5
        11 Jul, 2023
        Great location. Close to the main shopping and foot pedestrian area. If you are going to have breakfast here then make sure you have a seat before 8. Otherwise you have to queue up.
        r5zzz Rafael
        google-logo
        5/5
        10 Jun, 2023
        Update June 10: Love this place. Decided to stay extra month. UPDATE MAY 10. My original visit was so pleasant, that I have extended for a month. Edited comments to original review: With several choices in this hotel category to select from, the difference for me, was the exceptional hospitality provided by all, in particular by Giada and Margarita at the Front Desk and ALL housekeepers. Location is excellent: 1 block off 5a, on 10ave, across the street from Oxxo, 1 block from Chedraui Select Groceries, 3 blocks to the beach, and most everything within walking distance. Rates are among the most affordable in town, particularly in such proximity to 5a/beach. In exchange for this you get older facilities but very adequate and clean accommodations. In my case, room 209: ceiling fan in room, a/c blew cold, great (hot & cold) water pressure, smaller mini fridge, double bed, and a beautiful balcony overlooking pool. Now in 106, same applies, but on ground floor. Suprisingly, very quiet hotel. Additionally, there is an Italian restaurant "on site/independent" serving B, L & D, the latter two being Italian. For a reasonable charge, breakfast can be included in lodging cost. Keys are old school, 🔑 not electronic card, so leave at desk upon leaving, pick up upon return. The property is safe, with someone at desk @ 24 hrs a day. Safety Boxes available in all rooms. Pool towels are available which you can take to beach at No charge. Just sign for them. The layout is rooms around a courtyard where the pool sits. Lush vegetation. Sun only hits a small part of deck, so tanning can be for a few hours on the sun beds. Charming & quaint best describes this property. An excellent choice for those of us that seek relaxation at a great value price. Plan on returning often.

        All Policies

        All Policies
          Booking Policy
          It is mandatory for all guests to present valid government photo ID’s at the time of check-in.
          The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.
          Extra guests are subject to availability. And it might incur additional charges.
          If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.
          Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.
          Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.
          The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.
          Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.
          Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.
          For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.
          The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.
          If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.
          If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.
          Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.
          Hotel Cancellation Policy
          User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.
          Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.
          User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.
          Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.
          Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.
          If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.
          In case of no show at the hotel, you'll be charged the entire booking amount.
          If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.
          You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.
          Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.
          The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.
          Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.
          Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.
          If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.
          Modification and Reschedule Policy
          Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.
          After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.

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          Hotel Riviera Caribe Maya - Playa del Carmen - Facade

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          Hotel Riviera Caribe Maya - Playa del Carmen - Room

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          Hotel Riviera Caribe Maya - Playa del Carmen - Garden

          View From Room

          Hotel Riviera Caribe Maya - Playa del Carmen - View From Room

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          Hotel Riviera Caribe Maya - Playa del Carmen - Room

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          Hotel Riviera Caribe Maya - Playa del Carmen - Balcony

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          Hotel Riviera Caribe Maya - Playa del Carmen - Room

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          Hotel Riviera Caribe Maya - Playa del Carmen - Room

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          Hotel Riviera Caribe Maya - Playa del Carmen - Room

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          Hotel Riviera Caribe Maya - Playa del Carmen - Room

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          Hotel Riviera Caribe Maya - Playa del Carmen - Room

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          Hotel Riviera Caribe Maya - Playa del Carmen - Room

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          Hotel Riviera Caribe Maya - Playa del Carmen - Room

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          Hotel Riviera Caribe Maya - Playa del Carmen - Room

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          Hotel Riviera Caribe Maya - Playa del Carmen - Room

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          Hotel Riviera Caribe Maya - Playa del Carmen - Room

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          Hotel Riviera Caribe Maya - Playa del Carmen - Room

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          Hotel Riviera Caribe Maya - Playa del Carmen - Room

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          Hotel Riviera Caribe Maya - Playa del Carmen - Room

          10

          4

          676

          24-hour front desk

          Hotel safe deposit box (not room safe box)

          Lift/ Elevator

          Multilingual Staff

          Smoke-free property

          Snack bar

          Library

          Concierge desk

          Banking services

          Bicycle rentals

          Children's Pool

          Breakfast available

          Airport shuttle service

          Transportation