Hotel Suisse

4/5(2.31K Reviews) rating

3 Star Hotel locationPin

Kandy, Central Province

105

1/105

About hotel

Welcome to Hotel Suisse, your ideal choice for affordable and comfortable accommodations in the heart of Kandy, Sri Lanka. Located just minutes away from the popular Lakeside Adventist Hospital, our hotel offers easy access to the city's top attractions and landmarks, making it the perfect base for your travels. Our 90 well-appointed guestrooms are designed to provide a relaxing and comfortable stay for all our guests. Each room is equipped with modern amenities such as a minibar, LCD television, and complimentary Wi-Fi. You can also choose to upgrade to one of our luxurious suites, which offer stunning views of the surrounding golf course. Indulge in a range of activities at our hotel, including a leisurely swim in our outdoor pool and a pampering massage at our onsite spa. Our concierge services are available to assist you in planning your perfect itinerary, and our business center and meeting rooms make us an ideal choice for corporate travelers. Satisfy your cravings at our in-house restaurant, where our talented chefs prepare delectable local and international cuisine. Unwind at our bar/lounge and enjoy handcrafted cocktails while taking in the tranquil atmosphere. Start your day with our delicious buffet breakfast before heading out for a day of exploration. For your convenience, we offer airport shuttle services at an additional cost, as well as free valet parking. Our goal is to make your stay with us as comfortable and stress-free as possible, so book your stay at Hotel Suisse online and experience the convenience and luxury of our hotel. With our prime location at 30 Sangarraja Mawatha, Kandy Lake Front20000, Sri Lanka, reaching us is a breeze. Don't miss out on the affordable Hotel Suisse room prices and book your stay with us online today.

Highlights

• Surrounded by a golf course, with easy access to nearby tourist attractions • Conveniently located next to a lake and Lakeside Adventist Hospital • Range of room options, from cozy to spacious suites • Elegant rooms equipped with modern amenities and free Wi-Fi • Excellent on-site amenities including a relaxing outdoor pool and rejuvenating massage services • Only 1.8 km from Royal Palace of Kandy and 2.8 km from National Museum • Concierge services and gift shops available for all your travel needs • Business center and 3 meeting rooms for business travelers • Satisfy your taste buds at the on-site restaurant or grab a drink at the bar/lounge • 24-hour airport shuttle and free valet parking for hassle-free travel.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Snack bar

Accessible parking

Valet parking

Terrace

Concierge desk

Bicycle rentals

Children's Pool

Pool Table

Breakfast available

Airport shuttle service

Beauty Shop/Salon

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Snack bar

Accessible parking

Valet parking

Terrace

Concierge desk

Bicycle rentals

Activities

Children's Pool

Pool Table

Food & Beverages

Breakfast available

Services

Airport shuttle service

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

No rollaway/extra beds available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

Special check-in instructions

Pool access available from 7:00 AM to 7:00 PM.

No pets and no service animals are allowed at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Service animals not allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

No rollaway/extra beds available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Masks are available to guests.

Protective clothing is available to guests.

Gloves are available to guests.

Special check-in instructions

Pool access available from 7:00 AM to 7:00 PM.

No pets and no service animals are allowed at this property..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Pet Policy

Service animals not allowed.

Pets not allowed.

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Amenities

Location

Sangaraja Mawatha, Kandy, Central Province, 20000

View on Maps

Ratings & Reviews

4/5

2.31K Ratings

Amali Wasundara

1/5

23 Jan, 2024

The worst experience ever in a hotel stay.. we were really unhappy about the way they handled the situation. we got 8 rooms but in 4 different floors.. even they had free rooms in the same floor. Went there after reminding the reservation at 1.30pm which was done before 1 month.. i had done the advance payment as well. We had to stay in the lobby for more than 2 hours.. last room was given to us 3 hours later In the evening.. When one of my friends tried to enter the 319 room it is found that it's already occupied and we were very embarrassed about what happened. Also after they have asked us to go to our rooms they didn't handed over the keys of any room. We had to go to the reception several times to get the keys and they gave us the last room key only around 6 o clock. Still they have given us 7 double rooms and 1 triple rooms instead of 2 triple rooms and 6 double rooms. thirdly after all these difficulties we had to face, they have reserved a table for 16 people only at the dining area and when our kids were dining at another table which is for four one of the stewards has asked them to get up and move to the reserved table. No enough cutleries were given at the dinner.. live cooking chefs we're horrible. . the kottu pieces were spreading all around. the staff were horrible from the receptionist to the cleaning staff..

Aurelius Maximus (Rabbit)

4/5

20 Jan, 2024

I’ve been visiting here since I was a kid in 1996 the place seems to have not changed one bit frozen in time… they have maintained the property well and not changed even the carpet on the staircase for decades. Service could be better but over all good experience - my visit was too short to experience more but over all I was happy there.

Manoj දර්ශන

4/5

29 Jan, 2024

A Historic Hotel in Kandy with Old Architectural Design I am writing to discuss the opportunity to renovate your historic hotel in Kandy. The rooms are outdated and in need of improvement. Enhancing the dessert and salad offerings, as well as introducing Sri Lankan cuisine to foreigners, will create a unique experience for guests.

Amali Wasundara

1/5

23 Jan, 2024

Aurelius Maximus (Rabbit)

4/5

20 Jan, 2024

Manoj දර්ශන

4/5

29 Jan, 2024

person random

4/5

20 Dec, 2023

Very good hotel. Old colonial era hotel. Well maintained big rooms large corridors giant dining hall. Very Co operative and helpful staff and restaurant management. Best placed just in front of beautiful Kandy lake . Value for money I will highly recommend

Colin Chan

2/5

5 Jan, 2024

Rooms are old and not renovated. Our room didn't have towels and a kettle. The festive dinner was anything but festive with the downbeat music and poor food quality. The staff are enthusiastic and promptly tried to address the issues once raised.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.