Hotel Urban, a member of Design Hotels

4.5/5(1.69K Reviews) rating

5 Star Hotel locationPin

Madrid, Community of Madrid

Hotel Urban, a member of Design Hotels facade

110

1/110

About hotel

Hotel Urban, a member of Design Hotels room prices, offers an unbeatable location in Madrid, just steps away from the bustling Puerta del Sol and within walking distance of the renowned Prado Museum. This luxurious 5-star hotel is the perfect choice for a comfortable and affordable stay. Experience ultimate relaxation and pampering in one of the 96 modern guestrooms at Hotel Urban. Each room is equipped with top-of-the-line amenities, including complimentary minibars, LCD televisions with satellite programming, and high-speed wired and wireless internet. The ensuite bathrooms offer bathtubs or showers, luxurious toiletries, and fluffy bathrobes to ensure a rejuvenating experience. Conveniently located in the heart of Madrid, Hotel Urban allows easy access to the city's vibrant culture and history. Explore nearby attractions such as Plaza de Canalejas, Plaza de Santa Ana, and the famous Thyssen-Bornemisza National Museum, all within walking distance. The hotel also offers convenient transportation options to other popular sights and activities. For those looking to unwind, Hotel Urban offers a state-of-the-art fitness center and a seasonal outdoor pool. Business travelers can take advantage of the hotel's fully-equipped business center, limo/town car service, and event space. With something for everyone, this hotel is the perfect choice for both work and play. Indulge in a variety of mouthwatering Mediterranean dishes at CEBO, the hotel's renowned restaurant, or enjoy a refreshing drink at the bar or poolside bar. With 24-hour room service and daily buffet breakfast options, you'll never have to worry about satisfying your cravings. Experience the convenience and comfort of Hotel Urban with its concierge services, babysitting (surcharge), and 24-hour airport shuttle available for an additional fee. Self-parking is also available on-site for added convenience. Book Hotel Urban, a member of Design Hotels Online, for an unforgettable stay at Carrera San Jeronimo 34, Madrid 28014, Spain.

Highlights

• Centrally located, 3-minute walk from Puerta del Sol and 7 minutes from Prado Museum • 5-star hotel with modern amenities, including complimentary Wi-Fi and minibars • Spacious guestrooms with entertainment options and luxurious bathrooms • Within walking distance to Plaza de Cibeles and Museo Nacional Centro de Arte Reina Sofía • Close to major attractions such as Thyssen-Bornemisza National Museum and Plaza de Callao • Less than 1km away from Royal Botanical Garden and 15.9km from Adolfo Suarez Madrid-Barajas Airport • Fitness center and seasonal outdoor pool available for recreation • Business amenities include a business center and meeting space • On-site restaurant serving Mediterranean cuisine and 24-hour room service • Airport shuttle and self parking available for convenience.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Bell staff/porter

Terrace

Concierge desk

Breakfast available

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Smoke-free property

Bell staff/porter

Terrace

Concierge desk

Food & Beverages

Breakfast available

Services

Gym

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines Safe Tourism Certified (Spain).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Protective clothing is available to guests.

Gloves are available to guests.

Masks are compulsory at the property.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties..

The seasonal outdoor pool closes in September..

Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

A car is not required for transportation to and from this property..

Cashless payment methods are available for all transactions.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Property follows regional sanitization guidelines Safe Tourism Certified (Spain).

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Reservation might be required for some facilities onsite.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Protective clothing is available to guests.

Gloves are available to guests.

Masks are compulsory at the property.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties..

The seasonal outdoor pool closes in September..

Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

A car is not required for transportation to and from this property..

Cashless payment methods are available for all transactions.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹17,497

₹22,082

21% OFF

+ ₹1,987 taxes / night

Earn 194 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Select Rooms

OPTION 1

Non Refundable

₹17,497

₹22,082

21% OFF

+ ₹1,987 taxes / night

Update Price

Earn 194 Reward Points

Flat ₹2,500.00 off included with coupon INTSTAY

Amenities

Location

S Jer�nimo, Madrid, Community of Madrid, 28014

View on Maps

Ratings & Reviews

4.5/5

1.69K Ratings

Manuel Perez

5/5

23 Jan, 2024

The Urban Hotel is a gem in the Madrid area. The hotel is a perfect size for a boutique hotel, the rooms are a perfect size and clean, service throughout the hotel is on point, and customer service is of the highest level. The location of the hotel is also fantastic, as it is within walking distance of many popular attractions and restaurants. Additionally, the hotel offers a variety of amenities that make the stay even more enjoyable, such as a rooftop pool and a fitness center. The staff at The Urban Hotel is extremely friendly and accommodating, always willing to go above and beyond to ensure a pleasant stay for guests. Overall, The Urban Hotel is an excellent choice for anyone looking for a luxurious and comfortable stay in Madrid.

Catherine Duffy

5/5

18 Jan, 2024

We absolutely loved Hotel Urban. The staff was so kind and accommodating. Just the fact that our room was ready when we arrived at 8:00 AM after an overnight flight was a miracle. I think they did that on purpose for us! The whole hotel was modern and clean and fresh. Our room was a good size for two. The location was perfect, we walked everywhere we wanted to go in Madrid, including El Prado, the Palace, the train station to Toledo, and all points in between. We saw so many parts of Madrid all on foot. It's not just that we *would* stay at Hotel Urban when we come back to Madrid, we definitely will stay there. No reason to look elsewhere. Oh also, try the Rollerie down the street. It was the perfect easy breakfast place for us.

Sacha C

5/5

24 Aug, 2023

This is one of my favourite hotels in the world. It is truly special and unique. The service is fantastic - they arranged a surprise for my partner in our room on his birthday which was most appreciated. The reception staff and doormen in particular are wonderful, very friendly and accommodating. It is conveniently located in the city center but at the same time, the hotel itself is very peaceful and luxurious. There is a beautiful smell as you walk into the lobby area and the rooftop bar (great cocktails), pool and chill out area are stunning and very chic. Thank you Hotel Urban!

Abhay Parekh

4/5

17 Oct, 2023

Service is great, and the hotel has a lively, energetic vibe. Location is excellent. Can't give it five stars because of two issues, the first much more significant than the second: 1. The split level suites on the top floor are just below the rooftop bar which is open until 2AM every night, so things can get quite noisy. We had to have our room moved as did at least one other couple we encountered during our stay. That being said, the lower floor we were moved to was lovely. 2. The hotel key cards are unusually fragile and get demagnetized in no time. We had to get 4 new keys issued during our stay.

Manuel Perez

5/5

23 Jan, 2024

Catherine Duffy

5/5

18 Jan, 2024

Sacha C

5/5

24 Aug, 2023

Omar TURAN

5/5

26 Jan, 2024

There was nothing that went wrong, everything from the moment I opened my taxi door to get in the hotel until the moment I checked out was flawless. VERY friendly staff , very clean, and all commodities that anyone can think of is provided, keeping jn mind i was in a regular room and not in a suite. I’m definitely going to this hotel every time im in Madrid.

Abhay Parekh

4/5

17 Oct, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.