Hotel Versalles Suites

google-logo4.5/5(287 Reviews)rating2 Star HotellocationPinCancun, Quintana Roo
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    About hotel

    Hotel Versalles Suites is a luxurious and sophisticated destination in Cancun, Mexico, that caters to discerning travelers seeking a unique blend of modern elegance and historic charm. Located centrally in Cancun, the hotel offers easy access to popular attractions such as La Isla Shopping Mall and Las Palapas Park, making it an ideal choice for both leisure and business travelers. With 17 beautifully appointed guestrooms featuring flat-screen televisions, complimentary Wi-Fi, and luxurious bathrooms with showers and complimentary toiletries, Hotel Versalles Suites ensures a comfortable and relaxing stay for every guest. The hotel's prime location also allows guests to explore nearby landmarks like Mercado 23, Cristo Rey Church, and PlayCity Casino, immersing themselves in the vibrant local culture. For those looking to unwind, the hotel offers a range of amenities including a rooftop terrace, a nightclub, and a spa and wellness center, providing the perfect setting for relaxation and rejuvenation. Guests can also indulge in exquisite dining options at the hotel's restaurant, serving up a mix of local flavors and international cuisine. The attentive staff at Hotel Versalles Suites goes above and beyond to provide exceptional hospitality and personalized service, ensuring that every guest's needs are met with care and attention to detail. Whether you're looking to explore the city or simply relax and unwind, Hotel Versalles Suites offers a luxurious and unforgettable experience in the heart of Cancun. Book your stay online today and discover the perfect blend of sophistication and comfort at Hotel Versalles Suites..
    Highlights
    • Centrally located in Cancun, a 15-minute drive from La Isla Shopping Mall and Las Palapas Park • Close proximity to Mercado 23, Las Palapas Park, and Cristo Rey Church • Within walking distance to Benito Juarez Municipal Building and Mercado Ki Huic • Easy access to PlayCity Casino and Ceviche Square • Short distance to Séptimo Día Adventist Church and Plaza 28 • Convenient location near Chopo Medical Laboratory and Cancun Cultural House • Nearby attractions include La Sagrada Familia Parish and Puerto Cancun Golf Course • Explore Extreme Adventure and Puerto Cancun Marina Town Center just a few kilometers away • Cancun Intl. Airport (CUN) is 18.2 km from the hotel • Complimentary wireless Internet access available throughout the property • Rooftop terrace with stunning views of the city • Concierge services and babysitting options for added convenience • Business center, dry cleaning/laundry services, and 24-hour front desk • Roundtrip airport shuttle available for a surcharge • Free valet parking for guests • On-site restaurant, coffee shop/cafe, bar/lounge, and poolside bar • Room service available during limited hours • Cooked-to-order breakfasts served daily from 7 AM to 11 AM for a fee.
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    Quick Facts

    Check-In
    3:00 PM
    Check-Out
    12:00 PM
    Rooms
    17
    Floors
    3
    Popular Amenities
    Popular Amenities
      General Amenities

      24-hour front desk

      Hotel safe deposit box (not room safe box)

      Smoke-free property

      Snack bar

      Valet parking

      Terrace

      Concierge desk

      Activities

      Baby Sitting / Child Services

      Nightclub

      Food & Beverages

      Breakfast available

      Services

      Airport shuttle service

      Transportation

      Business

      Business center

      Check-in instructions

      Extra-person charges may apply and vary depending on property policy.

      Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

      Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

      This property accepts credit cards; cash is not accepted.

      Professional property host/manager.

      No cribs (infant beds) available.

      No rollaway/extra beds available.

      No elevators.

      Special check-in instructions

      Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

      This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

      Pet Policy

      Pets not allowed.

      Property Rules
      Check-in instructions

      Extra-person charges may apply and vary depending on property policy.

      Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

      Property Rules
        Check-in instructions

        Extra-person charges may apply and vary depending on property policy.

        Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

        Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

        This property accepts credit cards; cash is not accepted.

        Professional property host/manager.

        No cribs (infant beds) available.

        No rollaway/extra beds available.

        No elevators.

        Special check-in instructions

        Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

        This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

        Pet Policy

        Pets not allowed.

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        Amenities

        Location
        Carr Federal Libre 307, Cancun, Quintana Roo, 77517

        Ratings & Reviews

        4.5/5

        287 Ratings

        M
        google-logo
        3/5
        18 Jan, 2024

        Service at this hotel left much to be desired. Firstly, the check-in process was excessively lengthy and frustrating, taking over half an hour of waiting without acknowledgment. We were asked to sit and wait when we first arrived and then after it took a long time we got up to get their attention and were told me they didn’t see us… Upon reaching our room, we encountered another setback as the hot tub's valve was broken, impeding our ability to use it. After numerous calls to the front desk, they sent a plumber to replace it. The issue persisted even in the general swimming area's jacuzzi, as the water jets weren’t working and we asked if they look into it. No one did, and we just left. This falls short of the expectations one holds for a 5-star establishment. Service throughout our four-night stay was marked by inconsistency and perceived discrimination. Despite being Waldorf Astoria residents and paying a significant amount for our stay, we experienced challenges in receiving assistance with towels or pool services. It was noticeable that pool staff attended to other patrons, providing assistance and towels, while we felt somewhat overlooked. To make matters worse, they only time staff talked to us was to tell us that we’ll be charged extra to sit on a big empty section by the pool, which is for a fee $$. Very annoying especially when one has already paid a lot to stay there. The purpose of our trip was to celebrate a special birthday, a fact communicated multiple times through calls and emails to the hotel. However, upon arrival, the acknowledgment was lacking. The desserts with an American Express FHR sign felt generic and failed to convey a personalized birthday wish. This was a disappointing experience from a reputed 5-star hotel. Communicating with the hotel through the in-room phone was also challenging as lines were always busy and one would have to go in person to the lobby to ask for help. The spa and its staff shone as the highlight of our stay. The excellent massage and service received there made the spa a redeeming aspect. However, the overall experience at this Waldorf Astoria raises doubts about its status as a top-tier establishment.

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        Arpan Patel
        google-logo
        5/5
        14 Nov, 2023

        We have been fortunate to be able to stay at some of the best hotels around the world and my wife and I can easily say that this hotel has gone above and beyond in almost every way. It is secluded, private, and luxurious. The hotel is very nicely appointed with furnishings that are clearly custom. We had been upgraded to a suite. Each room is ocean view and has a outdoor jacuzzi. The best part of the whole experience was the staff. The staff went above and beyond because of our dietary restrictions and would make food that was off the menu because we wanted to try it. There was not one person that did not greet us with such great kindness. Many people went out of their way just to make sure we were having a great time. An absolutely amazing experience.

        Read More
        Xuan Hu
        google-logo
        5/5
        10 Dec, 2023

        We had a wonderful stay at Waldorf Astoria Cancun with our baby. The place is quiet and very friendly, and the staff are attentive and helpful. The rooms are spacious, comfortable. The food is amazing, with a variety of options to choose from. We especially enjoyed the breakfast selections, the French toast is to die for. The beach is beautiful and relaxing, and the pool area is well-maintained and inviting. We also loved the spa and the entertainment options. This is a perfect place for a family vacation, and we would definitely come back again.

        Read More

        4.5/5

        287 Reviews

        M
        google-logo
        3/5
        18 Jan, 2024
        Service at this hotel left much to be desired. Firstly, the check-in process was excessively lengthy and frustrating, taking over half an hour of waiting without acknowledgment. We were asked to sit and wait when we first arrived and then after it took a long time we got up to get their attention and were told me they didn’t see us… Upon reaching our room, we encountered another setback as the hot tub's valve was broken, impeding our ability to use it. After numerous calls to the front desk, they sent a plumber to replace it. The issue persisted even in the general swimming area's jacuzzi, as the water jets weren’t working and we asked if they look into it. No one did, and we just left. This falls short of the expectations one holds for a 5-star establishment. Service throughout our four-night stay was marked by inconsistency and perceived discrimination. Despite being Waldorf Astoria residents and paying a significant amount for our stay, we experienced challenges in receiving assistance with towels or pool services. It was noticeable that pool staff attended to other patrons, providing assistance and towels, while we felt somewhat overlooked. To make matters worse, they only time staff talked to us was to tell us that we’ll be charged extra to sit on a big empty section by the pool, which is for a fee $$. Very annoying especially when one has already paid a lot to stay there. The purpose of our trip was to celebrate a special birthday, a fact communicated multiple times through calls and emails to the hotel. However, upon arrival, the acknowledgment was lacking. The desserts with an American Express FHR sign felt generic and failed to convey a personalized birthday wish. This was a disappointing experience from a reputed 5-star hotel. Communicating with the hotel through the in-room phone was also challenging as lines were always busy and one would have to go in person to the lobby to ask for help. The spa and its staff shone as the highlight of our stay. The excellent massage and service received there made the spa a redeeming aspect. However, the overall experience at this Waldorf Astoria raises doubts about its status as a top-tier establishment.
        Arpan Patel
        google-logo
        5/5
        14 Nov, 2023
        We have been fortunate to be able to stay at some of the best hotels around the world and my wife and I can easily say that this hotel has gone above and beyond in almost every way. It is secluded, private, and luxurious. The hotel is very nicely appointed with furnishings that are clearly custom. We had been upgraded to a suite. Each room is ocean view and has a outdoor jacuzzi. The best part of the whole experience was the staff. The staff went above and beyond because of our dietary restrictions and would make food that was off the menu because we wanted to try it. There was not one person that did not greet us with such great kindness. Many people went out of their way just to make sure we were having a great time. An absolutely amazing experience.
        Xuan Hu
        google-logo
        5/5
        10 Dec, 2023
        We had a wonderful stay at Waldorf Astoria Cancun with our baby. The place is quiet and very friendly, and the staff are attentive and helpful. The rooms are spacious, comfortable. The food is amazing, with a variety of options to choose from. We especially enjoyed the breakfast selections, the French toast is to die for. The beach is beautiful and relaxing, and the pool area is well-maintained and inviting. We also loved the spa and the entertainment options. This is a perfect place for a family vacation, and we would definitely come back again.
        Ashley Corso
        google-logo
        1/5
        22 Jan, 2024
        We were upgraded to this property from the Hilton All Inclusive. We were told that we would still get all inclusive breakfast. There were six people that heard them tell us, yet they completely denied that service to us. So we had to walk between properties for every meal. I don’t appreciate being lied to by the staff. We would have just stayed at the other hotel. The rooms are very beautiful, but unfortunately the walls are paper thin. I could hear the phone ring in the other room, I could hear personal conversations, I could hear a couple having sex, I could hear people walking and talking as they passed the room, I could hear music playing early in the morning. This is not a relaxing place when you can’t sleep well (beds are very firm) or enjoy quiet time in your room. Our door was also broken. It would not close all the way. As such, security would call all the time and show up at the door late at night. I told them about the issue. They just said ok, but it still doesn’t close properly. I did like the pool. It’s very quiet and nice. I ordered migas for breakfast and it arrived cold. I did enjoy the Aloe Vera Smoothie. All in all, I would not stay here even if they offered me free nights.
        Matt Reeves
        google-logo
        5/5
        16 Jan, 2024
        Had a great stay here for our annual conference. The service was excellent, the food was great, the only downside is you pay for everything, cokes are like $7, burgers $25, chips and salsa $12, it can add up quick. Beach is a beach, pool is nice. Just watch the prices on everything, my room service omelet was $55 plus tip. I'd go back, but just do my eating and drinking over next door at the Hilton.

        All Policies

        All Policies
          Booking Policy
          It is mandatory for all guests to present valid government photo ID’s at the time of check-in.
          The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.
          Extra guests are subject to availability. And it might incur additional charges.
          If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.
          Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.
          Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.
          The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.
          Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.
          Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.
          For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.
          The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.
          If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.
          If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.
          Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.
          Hotel Cancellation Policy
          User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.
          Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.
          User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.
          Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.
          Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.
          If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.
          In case of no show at the hotel, you'll be charged the entire booking amount.
          If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.
          You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.
          Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.
          The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.
          Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.
          Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.
          If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.
          Modification and Reschedule Policy
          Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.
          After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.

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          Exterior Detail

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          10

          4.5

          287

          24-hour front desk

          Hotel safe deposit box (not room safe box)

          Smoke-free property

          Snack bar

          Valet parking

          Terrace

          Concierge desk

          Baby Sitting / Child Services

          Nightclub

          Breakfast available

          Airport shuttle service

          Transportation

          Business center