HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel

4.1/5(42 Reviews) rating

5 Star Hotel

HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel exterior_detail

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About hotel

Welcome to the exquisite HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel, located at 12 Hengshan Road, Xuhui District, Shanghai200031, China. This luxurious 5-star hotel offers affordable accommodations suitable for a variety of travelers. When looking for the best HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel room prices, look no further. Book HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel Online and indulge in elegance and convenience in the bustling Xuhui district. Experience a perfect fusion of sophistication and coziness in our 169 air-conditioned rooms. Enjoy modern amenities such as iPod docking stations and complimentary Wi-Fi while relaxing in front of a 42-inch LED television. Take a refreshing shower with lush rainfall showerheads and luxurious toiletries in our private bathrooms. Not only does our hotel provide top-notch comfort, but also a prime location. Just a 3-minute drive away from the vibrant Hengshan Road and the bustling Huai Hai Road Shopping district, explore the best of Shanghai with ease. Unwind after a day of sightseeing with a rejuvenating massage or a dip in our indoor pool. Business travelers can rely on our fully-equipped business center and express check-in services for a hassle-free stay. Satisfy your gastronomic cravings in our two on-site restaurants. From exquisite Chinese cuisine at 12 Hengshan to your favorite drink at our bar and lounge, indulge in a delightful culinary experience. Start your day off right with our buffet breakfast available for a fee from 6:00 AM to 9:00 AM. With seamless access to Hongqiao International Airport and Shanghai Pudong International Airport, both just a short distance away, your journey to Shanghai couldn't be easier. Don't miss out on this unforgettable experience and book your stay at HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel. Luxury, convenience, and exceptional service - all at an affordable price. Experience Shanghai like never before.

Highlights

• 5-star luxury hotel in the heart of Xuhui district • Steps away from Hengshan Road and minutes from Huai Hai Road Shopping District • Only 7.2km from The Bund and 2.1km from Jing'an Temple • Spacious, air-conditioned rooms with modern amenities and comfortable beds • Onsite spa, health club, and indoor pool for relaxation • Complimentary WiFi and wired internet access • Business center and express check-in for business travelers • Two restaurants and a bar/lounge for delicious dining options • Within 10km from both Shanghai airports (SHA and PVG) • Close proximity to popular tourist attractions and shopping districts • Catering to both casual and business travelers with a range of amenities and services.

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

169

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Designated Smoking Areas

Terrace

Concierge desk

Indoor pool

Baby Sitting / Child Services

Children's Pool

Breakfast available

Beauty Shop/Salon

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Newspaper

Designated Smoking Areas

Terrace

Concierge desk

Indoor pool

Activities

Baby Sitting / Child Services

Children's Pool

Food & Beverages

Breakfast available

Services

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Front desk staff will greet guests on arrival. This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG).

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Parking height restrictions apply.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Parking height restrictions apply..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Pets not allowed.

Service animals not allowed.

₹12,234

₹14,297

14% OFF

+ ₹1,594 taxes / night

Earn 138 Reward Points

Select Rooms

OPTION 1

Refundable

₹12,234

₹14,297

14% OFF

+ ₹1,594 taxes / night

Update Price

Earn 138 Reward Points

Amenities

Location

Xu Hui Qu, Shanghai, 200031

View on Maps

Ratings & Reviews

4.1/5

42 Ratings

ravi sahu

5/5

13 Aug, 2023

I stayed in this hotel for 15 days in July2023. This hotel has a metro station beneath it so it is very convenient to travel any place in Shanghai from here. The hotel is maintained very neat and clean. Many bars and restaurants are located near to this hotel. The hotel has its own garden.

Victoria Brock

5/5

10 Oct, 2018

We visited shanghai for a total of three weeks, dividing our trip with four hotels in order to see and stay in different areas of the city. Twelve at Hengshan was by far our favourite hotel! Beautiful inside and out. Modern and clean yet had Chinese decor which felt authentic and luxurious. Upon check in , Fiona greeted us and explained to us all the hotel has to offer . This is of course common at all hotels but she did it in a way that she seemed truly proud and happy to work there . She also upgraded us to a suite overlooking the courtyard. After weeks of travel for my husbands work throughout Asia with a 2 year old the extra space was greatly appreciated ! The room was bright beautiful and airy . The bathroom was beautiful and the soaking tub was amazing . The pool and sauna /steam area was great. The location is right in the French concession close to amazing shopping and restaurants . The guys at the front concierge (one named Bale and can’t recall the others names ) were so sweet and helpful always booking us taxis and offering advice and were lovely with myself as well as my son! I didn’t use the gym but my husband said it was very well equipped and clean. We stayed 4 nights at Twelve and did everything we could to cancel or next hotel on the bund in order to extend our stay but our next hotel was non refundable. We really regret not booking Twelve for much longer ! Thanks to the staff for making our stay so pleasant and we look forward to staying with you on our next trip !

Todd Smith

5/5

13 Mar, 2020

Beautiful hotel and every detail is impeccably considered. I stayed here for a week on business and found it to be a soothing respite among the hustle-and-bustle of the city. Their breakfast selection is a solid offering if you need something quick in the morning. It’s centrally located and easy to access by transit or walking (because I prefer to walk most places).

Catherine Romanenko

2/5

7 Sep, 2018

Putting two strars for the facilities they have - the room itself and the pool. At first everything seemed to be great and 5-star worthy. But now and then over three days they've managed to ruin the impression. 1. Loud bustling in the corridor when huokeepers operate, their phones ring, they speak loudly - unacceptable, ruins your morning sleep-in. 2. Concierge service - a bit too much fuss and too little action, getting a taxi was always a fairly long wait, some questions asked in English got absolutely inadequate responses, like we asked how to get to the hotel's retaurant and were sent to the toilets. 3. The thing that ruined everything - the BLOODY NIGHTCLUB!!!! It operates just next to the hotel. We very staying Fri, Sat and Sun - so all three nights of our stay were ruined! I mean, come on, this is absolutely out of line! Loud music that rocks beneath your window, even high floor didn't help. This is not a five-star hotel anymore with such a neighbour. The reception just put us in that room! No asking, no warning, no apologies, no discount, NOTHING! I mean we were there for a wedding, we did party ourselves, but I'm pregnant, ffs! I need rest, peace and quiet!!!! This was the most off-putting thing, if there was an option of no stars, I'd give them none... 4. Idiotic behaviour of housekeeping. I was sick, recovering from a severe cold, I had to ask three times and write an note in English and Chinese for the people to stop engaging with the a/c in our room and making it ice-cold! Also, due to the abovementioned nightclub had to use earplugs. While doing the bed those "cleaners" managed to lose (drop/throw away) one piece of each pair of earplugs I had with me. Other reviews mentioned used condition of the interiors - I didn't notice that, they may have refurbished. But overall - no return! Despicably not up to the standard.

ravi sahu

5/5

13 Aug, 2023

Victoria Brock

5/5

10 Oct, 2018

Todd Smith

5/5

13 Mar, 2020

Catherine Romanenko

2/5

7 Sep, 2018

ying chua

5/5

25 Jun, 2018

A hotel designed by one of my favourite Swiss Architect Mario Botta. Located in a quiant neigbourhood of Heng Shan Lu. Room is nicely fitted out with big firm bed, little seating area, bathroom is luxurious. Coffee machine with free soft drinks in the mini bar. Breakfast is great too! Subway station is right in the hotel.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.