Hyatt Centric Gran Via Madrid

google-logo4.5/5(1.74K Reviews)rating5 Star HotellocationPinMadrid, Community of Madrid
Exterior Detail 1
Exterior Detail 2
count211
    31,72628,822

    About hotel

    Experience the vibrant city of Madrid in all its glory at the Hyatt Centric Gran Via Madrid. Located in the heart of this bustling cultural hub, our 5-star hotel offers luxury and sophistication that will exceed your expectations. As you step into our hotel, you will be greeted with modern elegance and impeccable service, making you feel right at home. Our 159 stylish and air-conditioned rooms are equipped with state-of-the-art technology to ensure your utmost comfort. Enjoy complimentary Wi-Fi and satellite programming while staying in one of our spacious rooms. And don't forget to marvel at the designer toiletries and luxurious bathrooms - the perfect way to relax after a long day of sightseeing. Location is crucial, and our hotel does not disappoint. Our prime address at Gran Via 31, Madrid 28013, Spain, puts you within a 10-minute walk from iconic landmarks like the Puerta del Sol and Gran Via Street. Feel like exploring further? Other must-see attractions, including Plaza Mayor and the Royal Palace of Madrid, are just a short distance away. Our location also provides easy access to popular entertainment and cultural destinations like Preciados Street, Plaza de Callao, and Teatro Rialto. At the Hyatt Centric Gran Via Madrid, staying active is effortless with our 24-hour fitness center, offering state-of-the-art equipment. And for a stunning view of the city, head to our terrace. We also offer complimentary Wi-Fi and concierge services to make your stay comfortable and hassle-free. For business travelers, we have you covered with our well-equipped business center and conference space measuring over 2000 square feet. And with our 24-hour front desk and dry cleaning/laundry services, you can focus on your work without any worries. Get your taste buds ready for a culinary experience at our on-site restaurant, Hielo y Carbon, or relax with a refreshing drink at one of our two bars/lounges. Join us for a delectable buffet breakfast, available on weekdays from 6:30 AM to 10:30 AM for a fee. At Hyatt Centric Gran Via Madrid, we offer affordable accommodations suitable for a range of travelers. Book your stay with us online and take advantage of our excellent Hyatt Centric Gran Via Madrid room prices. Experience the beauty and energy of Madrid in a luxurious and convenient setting at our hotel.
    Highlights
    • 5-star hotel in central Madrid, walking distance to popular attractions • 159 air-conditioned rooms with complimentary Wi-Fi, satellite TV, and designer toiletries • Within 10-minute walk to Puerta del Sol and Gran Via Street • Short distance from the airport (15.9km) and railway station (0.7km) • Nearby attractions include Casino Gran Via, Plaza Mayor, and Royal Palace of Madrid • Features a 24-hour fitness center and terrace for leisure, as well as a business center for business travelers • Choice of 2 bars/lounges and 24-hour room service • 2121 square feet of conference space available for events/meetings • On-site restaurant, Hielo y Carbon, serves buffet breakfast on weekdays (for a fee) • Catering to all types of travelers - from luxury to budget options
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    Quick Facts

    Check-In
    3:00 PM
    Check-Out
    12:00 PM
    Rooms
    159
    Floors
    10
    Popular Amenities
    Popular Amenities
      General Amenities

      24-hour front desk

      Hotel safe deposit box (not room safe box)

      Lift/ Elevator

      Multilingual Staff

      Smoke-free property

      Bell staff/porter

      Terrace

      Concierge desk

      Food & Beverages

      Breakfast available

      Services

      Gym

      Business

      Banquet Facilities

      Business center

      Conference Center

      Check-in instructions

      Extra-person charges may apply and vary depending on property policy.

      Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

      Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

      This property accepts credit cards; cash is not accepted.

      Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

      Professional property host/manager.

      No cribs (infant beds) available.

      No rollaway/extra beds available.

      Property follows regional sanitization guidelines Safe Tourism Certified (Spain).

      Special check-in instructions

      Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

      Only registered guests are allowed in the guestrooms..

      Front desk staff will greet guests on arrival.

      Pet Policy

      Service animals are exempt from fees/restrictions.

      Pets allowed.

      Service animals are allowed.

      Only dogs and cats are allowed.

      Property Rules
      Check-in instructions

      Extra-person charges may apply and vary depending on property policy.

      Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

      Property Rules
        Check-in instructions

        Extra-person charges may apply and vary depending on property policy.

        Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

        Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

        This property accepts credit cards; cash is not accepted.

        Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.

        Professional property host/manager.

        No cribs (infant beds) available.

        No rollaway/extra beds available.

        Property follows regional sanitization guidelines Safe Tourism Certified (Spain).

        Special check-in instructions

        Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation..

        Only registered guests are allowed in the guestrooms..

        Front desk staff will greet guests on arrival.

        Pet Policy

        Service animals are exempt from fees/restrictions.

        Pets allowed.

        Service animals are allowed.

        Only dogs and cats are allowed.

        28,822

        31,726

        9% OFF

        + ₹2,872 taxes / night

        Earn 316 Reward Points

        Select Rooms

        comingsoon

        OPTION 1

        Partial Refundable
        Charges for cancellations done after 10:50 PM, 01 January (local time at the property) - booking amount equivalent to 1 night and taxes.

        28,822

        31,726

        9% OFF

        + ₹2,872 taxes / night

        Update Price
        Earn 316 Reward Points

        Amenities

        Location
        Centro, Madrid, Community of Madrid, 28013

        Ratings & Reviews

        4.5/5

        1.74K Ratings

        Heba A
        google-logo
        2/5
        10 Dec, 2023

        The hotel is in the center of the city. If you like a busy area near to everything and not very far from the metro and bus station. I believe it was a bit expensive to what I have received from the service. The breakfast was very simple and some of the options from my point of view weren’t edible. It was a good stay for two days but I wouldn’t stay there nor recommend it.

        Read More
        Lindsey Silva
        google-logo
        5/5
        23 Dec, 2023

        Family friendly hotel in the heart of Madrid. The location is great for sightseeing and the concierge desk was so helpful with restaurant recommendations. The restaurant on the 10th floor also served drinks and delicious small bites. Highly recommend.

        Read More
        Sri Bhu
        google-logo
        5/5
        29 Jan, 2024

        Amazing hotel , a little expensive but location is great we just walked to all interesting sites in Madrid , breakfast is simple , rooms are nice , excellent housekeeping . Staff is amazing from reception to restaurants.

        Read More

        4.5/5

        1.74K Reviews

        Heba A
        google-logo
        2/5
        10 Dec, 2023
        The hotel is in the center of the city. If you like a busy area near to everything and not very far from the metro and bus station. I believe it was a bit expensive to what I have received from the service. The breakfast was very simple and some of the options from my point of view weren’t edible. It was a good stay for two days but I wouldn’t stay there nor recommend it.
        Lindsey Silva
        google-logo
        5/5
        23 Dec, 2023
        Family friendly hotel in the heart of Madrid. The location is great for sightseeing and the concierge desk was so helpful with restaurant recommendations. The restaurant on the 10th floor also served drinks and delicious small bites. Highly recommend.
        Sri Bhu
        google-logo
        5/5
        29 Jan, 2024
        Amazing hotel , a little expensive but location is great we just walked to all interesting sites in Madrid , breakfast is simple , rooms are nice , excellent housekeeping . Staff is amazing from reception to restaurants.
        Jennifer
        google-logo
        2/5
        5 Nov, 2023
        We stayed here for 4 days. For a 5 star hotel, and given how expensive it is, it definitely doesn’t feel like one. You’re never greeted or treated like a guest. This was our least favourite hotel during our 2 week trip to Spain. The rooms are just okay. We also had odd little experiences throughout our stay. The cleaner broke off the shower door handle but didn’t bother to get it fixed. You couldn’t close the shower door. We had to ask the receptionist in the lobby to send a technician. We went down to the lobby bar for a drink and most tables were dirty, and empty. There was no server to be found anywhere so after waiting 15 min we left to get a drink at a different hotel nearby. We got home and saw that the hotel also double charged our credit card. We had to work with the credit card company to get this fixed. Not a good experience at this hotel.
        Erick Gonzalez
        google-logo
        4/5
        7 Jan, 2024
        I stayed at the Hyatt Centric Madrid Gran Via for 4 nights during the NYE/NYD week with my family. Overall, the hotel is a great option for those wishing something located in the heart of Madrid and great service and atmosphere. Beginning with the pros: all the staff were wonderful. Everyone greeted us warmly and helped us out whenever they could with whatever we needed. We needed a taxi to get to a restaurant for New Year’s Eve and we reserved one in advance but unfortunately the taxi services were overloaded or something. The staff went out of their way to order us taxis through their own personal ride sharing app so that we could get their on time. The breakfast is also wonderful with lots of variety and options for everyone. Everything is very fresh and the staff at the restaurant were wonderful as well accommodating to our requests. A member of group is a wheelchair user and they accommodated the tables so that she could sit at the table with us. The rooms were also spacious and were nicely decorated. We liked the nespresso pods for some espresso in the morning. The rooftop bar is also nice. The GM of the hotel also personally introduced himself during NYE and said if we needed anything to not hesitate to ask. That was a nice touch. Cons: the main entrance into the building is not accessible for wheelchair or those with reduced mobility. We understand the building is historic but it would’ve been nice to share the same entrance as everyone else. They do have a separate entrance that is accessible so not that big of a con. The other major con we had with the hotel was bathroom accessibility. The shower in particular had no bench for those with reduced mobility. We had requested a bench and they gave us a beach chair looking thing that hooked onto one of the grab bars in the shower. From the beginning, we noticed the chair did not feel stable and felt very flimsy to which we alerted the staff to. Instead of switching out the chair or replacing it with a bench, they just attempted to fix it with a piece of wood so that it wouldn’t “shake”. The chair still felt flimsy and a couple of days later, the chair actually broke in half and split. This caused the wheelchair user in our party to fall to the ground. Thankfully she was ok, but that was a serious issue. It’s disappointing that our concerns were not taken seriously when we made the staff aware. We understand European regulations for accessibility are possibly different, but the hotel should really take a look at ADA rules and regulations for hotels so that something like this does not happen again. I know this probably does not affect most people, but I think it’s important for others to know if you’re traveling with someone with reduced mobility that your concerns may not be taken so seriously here when it comes to things like that. Other than that, the hotel really is a wonderful option and we would still recommend despite our issues. Hopefully, changes will be made in the future so that all may enjoy a stay here.

        All Policies

        All Policies
          Booking Policy
          It is mandatory for all guests to present valid government photo ID’s at the time of check-in.
          The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.
          Extra guests are subject to availability. And it might incur additional charges.
          If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.
          Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.
          Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.
          The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.
          Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.
          Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.
          For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.
          The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.
          If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.
          If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.
          Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.
          Hotel Cancellation Policy
          User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.
          Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.
          User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.
          Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.
          Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.
          If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.
          In case of no show at the hotel, you'll be charged the entire booking amount.
          If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.
          You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.
          Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.
          The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.
          Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.
          Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.
          If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.
          Modification and Reschedule Policy
          Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.
          After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.

          Similar Hotels

          Hyatt Centric Gran Via Madrid Price Start at INR 28822/Night

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          40.420135

          2025-01-04

          2025-01-05

          Community of Madrid
          Community of Madrid
          28013
          ES

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          5

          5

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          Hyatt Centric Gran Via Madrid - Madrid - Entrance

          Exterior Detail

          Hyatt Centric Gran Via Madrid - Madrid - Exterior Detail

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          Hyatt Centric Gran Via Madrid - Madrid - Exterior Detail

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          Hyatt Centric Gran Via Madrid - Madrid - Exterior Detail

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          Hyatt Centric Gran Via Madrid - Madrid - Exterior Detail

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          Hyatt Centric Gran Via Madrid - Madrid - Exterior Detail

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          Hyatt Centric Gran Via Madrid - Madrid - Room

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          Hyatt Centric Gran Via Madrid - Madrid - Room

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          Hyatt Centric Gran Via Madrid - Madrid - Room

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          Hyatt Centric Gran Via Madrid - Madrid - Room

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          Hyatt Centric Gran Via Madrid - Madrid - Room

          Bathroom

          Hyatt Centric Gran Via Madrid - Madrid - Bathroom

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          Hyatt Centric Gran Via Madrid - Madrid - Room

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          Hyatt Centric Gran Via Madrid - Madrid - Room

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          Hyatt Centric Gran Via Madrid - Madrid - Room

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          Hyatt Centric Gran Via Madrid - Madrid - Room

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          Hyatt Centric Gran Via Madrid - Madrid - Room

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          Hyatt Centric Gran Via Madrid - Madrid - Room

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          Hyatt Centric Gran Via Madrid - Madrid - Room

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          Hyatt Centric Gran Via Madrid - Madrid - Room

          10

          4.5

          1737

          24-hour front desk

          Hotel safe deposit box (not room safe box)

          Lift/ Elevator

          Multilingual Staff

          Smoke-free property

          Bell staff/porter

          Terrace

          Concierge desk

          Breakfast available

          Gym

          Banquet Facilities

          Business center

          Conference Center