Hyatt House Chicago West Loop

I recently had the unfortunate experience of staying at the Hyatt House West Loop Chicago, and I must say it was far from the pleasant experience I expected from a Hyatt property. From start to finish, my stay left much to be desired. 1) Lack of Consistency and Communication: The experience with front desk staff was incredibly inconsistent and frustrating. While I appreciate the provision of water bottles at check-in, there was a clear lack of communication between shifts. My room was ready upon check-in, and I received my water bottles. However, my parents were staying in a different room that was not yet ready. The front desk staff informed them that they could have their waters when their room was ready. Later that day, when their room was indeed ready, they proceeded to finish the check-in process and politely asked for their water bottles. The new front desk staff, in an accusatory manner, said, "Didn't you already receive them?" This inconsistency in service and communication from shift to shift was both puzzling and frustrating. 2) Parking Nightmares: The hotel's parking situation was a major disappointment and not adequately disclosed on their website. It turns out they have only 20 parking spots available, which are on a first-come, first-served basis. The front desk staff falsely claimed the parking lot was full, which led to unnecessary confusion. They also failed to provide important information about how the parking garage works, such as the need for a QR code to exit. This lack of transparency and communication regarding parking added unnecessary stress to my stay. Furthermore, employees often parked in the garage, occasionally taking up spaces meant for guests or parking in areas not designated as parking spots, making it almost impossible to maneuver in an already tight garage. 3) Unresponsive and Rude Staff: The customer service at this hotel was subpar at best. Most of the staff I encountered were not friendly and generally rude. It felt like they were doing guests a favor by being there. They displayed a lack of empathy and willingness to assist, which further marred my overall experience. 4) Disappointing Breakfast: The included breakfast was a letdown. They rarely refilled the food, and many guests, including myself, had to ask if they were going to bring out more since there was nothing left. The breakfast area was not kept neat or tidy, which was unsightly and unappetizing. 5) Overpriced: To top it all off, the prices at Hyatt House West Loop Chicago do not align with the quality of service and amenities offered. I expected more value for the money spent. In summary, my stay at the Hyatt House West Loop Chicago was nothing short of disappointing. I had higher expectations from a reputable chain like Hyatt, but unfortunately, this property fell short in multiple aspects, including customer service, breakfast, parking, and overall value. I hope this review serves as constructive feedback for the hotel management to improve their guest experience across the board. Until then, I cannot recommend this hotel to others.

My group of 3 stayed here for one night. We were in town for the Pearl Jam show at the United Center. The 2 Queen Bed suite was perfect for us. Breakfast the next day was wonderful as we were leaving early and didn't want to go somewhere. We walked to the united center and walked home. I felt safe due to all of the people walking back with us. The staff was great. Pearl Jam fans travel in full force. They did the best they could to get everyone in their room as quick as they could. Now, I'm not a drinker, but there is an $$$ opportunity on event days at the United Center to open the bar a little earlier than 5PM so people can start a little early.