Hyatt Place Chicago Medical/University District

To start off, my room was not ready when I arrived. I waited patiently, I wasn't too bummed out because it was just me and I didn't have plans until later that night, but it was still not a great start to my trip. The rooms are very large and clean. I have stayed here before. There is a lounge open from 3:00 to 10 daily with a TV viewing area and a pool table. The next problem I have is every time I have been at this hotel the breakfast is lacking. They either seem to not stock the breakfast well or they run out way before the closing time and they do not replenish. There were empty trays. When I got to breakfast, there was no juice, I was waiting for coffee to be replenished.

I would not recommend this hotel. The service was terrible. The hotel staff were among the least enthusiastic or welcoming I have ever seen in my many years of travel experiences. They look bored, indifferent, and not caring at all. There must be some serious management issues in the hotel. When I checked in and unpacked on my first day of arrival, I found the bed sheet was stained and had dirt on it, which made me doubt whether it was changed from the last guest. I requested to change the room and asked if someone could help me move. The front desk lady was not apologetic or surprised at all, but simply said that they had nobody to help me to move. So I had to repack all my stuff and move myself. When I got to the new room, I found that the toilet seat cover looked like that in a public bathroom, and there were no bath towels. It was late at night and I was too tired to go down to the front desk to make the request again-- no one picked up the front desk line anyway. The next day when I came back I saw that the room was not made up. Again, no one picked up the phone, so I had to go down stairs to the front desk. I also need to get new shower towels. The young man told me that I had to request room makeup the night before because they are short on staff, and that the note was printed in the welcome letter placed in the room. No one told me that I need to request room makeup when I checked in the last night. Also, does anyone actually read those welcoming letters? I only remembered that the letter says "we are committed to provide you services exceeding your expectations". It now sounded like a joke. When I told the young man at the front desk about what I remembered about the letter, he looked annoyed. Certainly no services exceeded my expectations. My expectations for Hyatt will be seriously lower from now on.