Iberostar Waves Quetzal - All Inclusive

4.7/5(5.26K Reviews) rating

4 Star Hotel locationPin

Playa del Carmen, Quintana Roo

Iberostar Waves Quetzal - All Inclusive facade

185

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About hotel

Welcome to the Iberostar Quetzal All Inclusive, the epitome of luxurious and comfortable accommodations suitable for all travelers. Located in the scenic Playacar area of Playa del Carmen, our 4.5-star aparthotel offers an exceptional location just a leisurely 10-minute drive away from top tourist attractions like the popular Quinta Avenida and the thrilling Xplor Theme Park. Golf enthusiasts will also be delighted to know that the Mahi Golf Course is conveniently located only 1.4km away. Our aparthotel boasts 350 modern and spacious rooms, each equipped with air conditioning for your utmost comfort. Relax and unwind on your private balcony, enveloped in the indulgent softness of our down comforters and premium bedding. Stay connected with complimentary Wi-Fi and enjoy a variety of satellite programming for your entertainment. But our impressive location is only the beginning. At the Iberostar Quetzal All Inclusive, you will find a wide range of exhilarating amenities and activities suitable for guests of all ages. Rejuvenate your mind, body, and soul at our on-site spa, offering massages, body treatments, and facials. Take a dip in one of our four outdoor swimming pools or unwind in the sauna. Keep up with your fitness routine at our fully-equipped gym. Our dedicated and multilingual staff are available 24/7 to cater to your every need and make your stay unforgettable. Satisfy your cravings with mouthwatering cuisine at our three restaurants serving an array of international dishes, including authentic Japanese fare at the Bonsai Restaurant. Need a refreshing drink? Choose from seven bars or three poolside bars for a variety of options. For the ultimate all-inclusive experience, our rates include meals and beverages at our onsite dining options. Explore the vibrant surroundings and top attractions such as the Playa del Carmen Maritime Terminal and the beautiful Nuestra Senora del Carmen Catholic Church. With its convenient location, you can easily access our aparthotel from the Cozumel International Airport, only 31.7km away. Treat yourself to pure indulgence and create unforgettable memories at the Iberostar Quetzal All Inclusive. Book now and experience the best of Playa del Carmen at affordable Iberostar Quetzal All Inclusive room prices. Don't miss out on this amazing opportunity and book Iberostar Quetzal All Inclusive online now. Our hotel address, Avenida Xaman Ha Lote Hotelero No. 2, QROO77710, Mexico, makes it easy for you to reach us and experience the ultimate vacation destination.

Highlights

• 4.5-star all-inclusive aparthotel located in Playa del Carmen • 350 air-conditioned rooms with free minibar and balcony • Spa with massages, body treatments, and facials • 4 outdoor swimming pools, sauna, and fitness center • Concierge services and babysitting available • 24-hour front desk and multilingual staff • Complimentary Wi-Fi and satellite programming in rooms • 0.9 km from Mahi Golf Course, 2.2 km from Playa del Carmen Main Beach • Japanese restaurant and 7 bars on-site • 10-minute drive to Quinta Avenida and Xplor Theme Park • 4.6 km from Xcaret Eco Theme Park • Cozumel Intl. Airport: 31.7 km away, easily accessible • For both casual and business travelers

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

350

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Shops and commercial services

Smoke-free property

WiFi services

Valet parking

Concierge desk

Sauna

Baby Sitting / Child Services

Children's Pool

Tennis on site

Pool Table

Beauty Shop/Salon

Banquet Facilities

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Multilingual Staff

Shops and commercial services

Smoke-free property

WiFi services

Valet parking

Concierge desk

Sauna

Activities

Baby Sitting / Child Services

Children's Pool

Tennis on site

Pool Table

Services

Gym

Beauty Shop/Salon

Business

Banquet Facilities

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

This property uses eco-friendly cleaning products.

This property is professionally cleaned.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Temperature checks are available to guests.

Social distancing measures are in place.

Property uses a professional cleaning service.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Essential workers only - NO.

Gloves are available to guests.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

No elevators.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Reservation might be required for some facilities onsite.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: MXN 32.57 per accommodation, per night.

We have included all charges provided to us by the property..

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

The property is professionally cleaned.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

This property uses eco-friendly cleaning products.

This property is professionally cleaned.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Shield between guests and staff in main contact areas.

Property follows sanitization practices of Safe Travels (WTTC - Global).

Temperature checks are available to guests.

Social distancing measures are in place.

Property uses a professional cleaning service.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Essential workers only - NO.

Gloves are available to guests.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

No elevators.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Reservation might be required for some facilities onsite.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: MXN 32.57 per accommodation, per night.

We have included all charges provided to us by the property..

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

The property is professionally cleaned.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

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Amenities

Location

Playacar, Playa del Carmen, Quintana Roo, 77710

View on Maps

Ratings & Reviews

4.7/5

5.26K Ratings

Tracy Holness

5/5

29 Jan, 2024

The smoke house on property is a wonderful restaurant! Everything was awesome. Meats were perfectly tender and seasoned. Cream corn was amazing. We went for my birthday and they even brought out a cake with a candle! Service was amazing-so friendly and kind. I would highly recommend a reservation here.

Carlos Ochoa

5/5

30 Dec, 2023

This was the most beautiful hotel I have ever visited! There was a ton of food to eat and activities to do all day. The rooms were spectacular, and the beach was phenomenal, too! Irving attended all of us super well, and we are so thankful for his presence! If you ever need anything, contact Irving because he will help you with everything! Alejandra and Marcos were so great too because they were always engaged with us. I will definitely come back because this was incredible!

Allison Linton

5/5

27 Nov, 2023

This experience has exceeded every expectation. Every staff member is a part of a well oiled machine. Waitstaff excels at anticipating needs and greeting guests with hospitality. Staff members are polite and friendly. Laura at concierge and Luis and Marielle with the entertainment team have gone above and beyond to make our stay here engaging, enriching, and relaxing. The restaurants and buffets have something for everyone! From the rooms, to the walkways, to staff hygiene, cleanliness is a priority that is upheld across the board. I would highly recommend this resort.

Alem B

5/5

16 Jan, 2024

We stayed for 3 nights, the service was great, food was good and the beach was amazing! Edgar (Concierge) was amazing, he was very accommodating with answering questions and booking appointments and reservations. All the staff were friendly. I would say the air conditioning in the rooms could be better but overall I thought the rooms were clean and comfortable. The drinks at the bar were watered down but still delicious. The beach was absolutely gorgeous! No seaweed! (Stayed in January) amazing night shows, very professional people. I would stay here again. Also I loved the design of the resort, very eco friends and designed around a jungle setting. Had a Mayan theme and was very cool!

Tracy Holness

5/5

29 Jan, 2024

Carlos Ochoa

5/5

30 Dec, 2023

Allison Linton

5/5

27 Nov, 2023

Alem B

5/5

16 Jan, 2024

Carl O'Malley

5/5

26 Jan, 2024

The hotel was exactly what we wanted. It was an amazing week. The food was delicious and had exceptional variety, and the staff were very friendly. Jordan the concierge was great booking us a taxi, the reception desk were also great!

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.