ibis London Heathrow Airport

I am writing this poor review due to the fact I can’t sleep. The neighboring room is horribly loud. The bed is hard, and the room smells like damp, beer-stained, carpet. When we arrived, there was garbage strewn out in the hall right in front of our door. Imagine showing up to your room and your first impression is an overflowing bag of garbage in the hall spilling right in front of your door. Gross. Opening the door for the first time, it didn’t take long to identify a bar like smell emanating from the carpet. Due to the terrible first impression and overall lack of cleanliness, I asked to switch rooms and was told that we (my wife, and 5 year old, and I were S out of luck). The manager did offer us 2 free drinks. Room was freezing, so we had to ask for a heater. And the neighboring room has the loudest guests I have ever had the displeasure of hearing. It is now midnight, and after various security visits to their room, they have finally quieted down. Overall, the entire stay has been a disaster, although nearly every complaint I have may be due to the inconsiderate neighbor room. The only reason I don’t give this place a 0 star, is that the staff has been genuinely helpful. Front desk has been friendly and has helped me solve these issues to the best of their ability. The manager was kind and the security officer is really great and went above and beyond to finally quiet down these noisy birds next door. In summary I know this is a ‘reasonably priced’ hotel, but quiet and cleanliness should be guaranteed, and it most certainly wasn’t. I wouldn’t stay here again and would recommend that anyone reading this continue their search elsewhere.

I would like to applaud, and appreciate Executive Chef Jason for delivering a consistent high standard of service in his ability to add quality, presentation and exquisite taste to the plates of food he puts forth on each of my visits. Chef Jason's signature Club Sandwich by far is the best I've ever tasted. Besides prepping incredible food, Chef Jason always manages to find time to step out on the floor to meet and greet with guests. Food & Beverage is an integral part of a hotel. It is the soul of the brand. Rest assured, Chef Jason's infectious positive hospitality delivers on the ibis brand promise each time. As captain of his department, the synchronization of each of his team members (in the kitchen and on the floor), compliment Chef Jason's food and service. Thank you Chef for such a memorable experience. You never fail to make my taste buds explode each time I visit your hotel.