ibis Styles Osaka Namba

Comfortable bed, clean room albeit being the fixtures being a bit older. Another pillow could have been better. Staff were incredibly helpful. The free drink for members were also a nice touch as well as the access to the sky lounge. Location is really good with everything being accessible. It can be a bit noisy outside the hotel during evenings or weekends.

Location is excellent but that's about the best thing i can say about the hotel. Service is very inconsistent. We asked for our towels to be replaced daily. The towels were replaced but they kept taking our robes without replacing them so we always had to ask for new ones although we never asked for them to be replaced. Internet is erratic. I noticed that the wifi was weaker at night which is weird. Are they actually turning down the transmit power of the wifi during nighttime? Speed is also pretty slow. Websites often time out so i had to switch to using my own portable hotspot just to be able to surf so I don't even need to mention trying to watch videos. On the day of check out, as i was checking the room for any items we may have left, i used my flashlight to check under the bed and was utterly disgusted to see that it seems to have never been swept/vacuumed for years. It looked like the attic of an old abandoned house or something. There were blobs/bunches of hair, dust, and dirt everywhere. There was even a discarded chocolate or candy wrapper there. I was telling this to my friend in the other room and she said her's was the same. For such a big international hotel chain this is unacceptable even if this is just a budget boutique hotel. Small hotel rooms are expected in Japan but i never expected dirty rooms as I understand the Japanese are supposed to be meticulous/obsessive when it comes to neatness/cleanliness. I understand that starting March of this year, this will no longer be under Accor management so maybe this is the reason they have decided to disregard/abandon the proper maintenance of the property. Finally, staff don't seem to be properly trained. One day there was a traffic jam for the elevators and i found out that a group of new guests didn't know that you need to insert the key into a card slot before you can press the button for your floor so they were stuck in the elevators going nowhere with the doors just opening and closing repeatedly. I had to force my way to the front and into the elevator to teach them as the staff never seemed to notice the problem. For frequent travelers this is common knowledge but this cannot be assumed automatically for all guests so it must be explained upon check in.