Illusion Boutique Hotel By BFH

3.9/5(712 Reviews) rating

3 Star Hotel locationPin

Playa del Carmen, Quintana Roo

Illusion Boutique Hotel By BFH exterior_detail

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About hotel

Illusion Boutique Hotel By BFH, conveniently located in the heart of Playa del Carmen, close to the lively Main Beach, is the ultimate getaway for travelers looking for a perfect blend of comfort and affordability. The hotel boasts 45 luxurious, well-designed guestrooms, with modern amenities to cater to the needs of the modern traveler. Stay connected with complimentary Wi-Fi, unwind with cable programming, and refresh in the private bathrooms with showers. All the essentials for a comfortable stay are taken care of at Illusion Boutique Hotel By BFH. But it's not just the comfortable guestrooms that make this hotel stand out. With a 24-hour front desk and multilingual staff, business travelers can make use of express check-out, ensuring a hassle-free stay. For relaxation, guests can indulge in a soothing massage or take a dip in the outdoor pool, surrounded by the tranquil ambiance of the hotel. And for food lovers, Maison Pierre, the hotel's onsite restaurant, offers a feast for the senses with its international cuisine and scenic garden views. For a more private dining experience, room service is available, and a refreshing drink at the poolside bar is the perfect way to unwind after a day of exploring the city. Start each day with a delightful continental breakfast served in the charming garden courtyard. With the Main Beach and popular attractions like the 3D Museum of Wonders and the Mercado Playa del Carmen just a short walk away, guests can easily immerse themselves in the vibrant energy of the city. With its prime location between 5th Av. and the ocean, at 8th St North, QROO77710, Mexico, and only 22.1 miles from the Cozumel International Airport, Illusion Boutique Hotel By BFH is the perfect choice for air travelers. Book Illusion Boutique Hotel By BFH online now and experience the luxury and convenience like never before at this charming hotel in Playa del Carmen.

Highlights

• Located in the heart of Playa del Carmen, just a short walk from the beach and popular attractions • Air-conditioned guestrooms with free Wi-Fi and cable TV • Onsite restaurant serving delicious international cuisine with garden views • Outdoor pool and onsite massages available for relaxation • 24-hour front desk and multilingual staff for convenience • 4-minute walk from Central Square and 6 minutes from Nuestra Senora del Carmen Catholic Church • Less than a kilometer from Playa del Carmen Main Beach, 3D Museum of Wonders, and Mercado Playa del Carmen • Approximately 35.6km from Cozumel International Airport • Perfect for business and casual travelers seeking a central, convenient and comfortable stay.

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Multilingual Staff

Smoke-free property

Library

Terrace

Show all Amenities

General Amenities

24-hour front desk

Multilingual Staff

Smoke-free property

Library

Terrace

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 72 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Children not allowed.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

No cribs (infant beds) available.

No rollaway/extra beds available.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

Children 5 years old and younger are not permitted at this property..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

A car is not required for transportation to and from this property..

Contactless check-in and contactless check-out are available.

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast. This property's beach club is 600 yards (550 meters) away.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 72 hours.

Contactless check-out is available.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Children not allowed.

Individually-wrapped food options are available for lunch.

Contactless check-in is available.

No cribs (infant beds) available.

No rollaway/extra beds available.

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global).

Commonly-touched surfaces are cleaned with disinfectant.

No elevators.

Special check-in instructions

Children 5 years old and younger are not permitted at this property..

Only registered guests are allowed in the guestrooms..

No pets and no service animals are allowed at this property..

A car is not required for transportation to and from this property..

Contactless check-in and contactless check-out are available.

Pet Policy

Pets not allowed.

Service animals not allowed.

₹3,481

₹6,465

46% OFF

+ ₹1,054 taxes / night

Earn 45 Reward Points

Flat ₹647.88 off included with coupon INTSTAY

Select Rooms

OPTION 1

Partial Refundable

₹3,481

₹6,465

46% OFF

+ ₹1,054 taxes / night

Update Price

Earn 45 Reward Points

Flat ₹647.88 off included with coupon INTSTAY

Amenities

Location

Centro, Playa del Carmen, Quintana Roo, 77710

View on Maps

Ratings & Reviews

3.9/5

712 Ratings

Borja Aranguren

1/5

20 Jan, 2024

Worst hotel ever. When we arrived late at night, they told us they had booked our room to someone else. The solution was to fit our group of 6 people in two small beds. Next morning, the indemnity for us was an upgrade in the breakfast: being able to order 2 scrambled eggs instead of one. Absolutely unacceptable. And the service, including the manager, were impolite to us. I would absolutely avoid this hotel. Next morning we moved to somewhere else. There are many more better places in Playa

ray scott

1/5

14 Jan, 2024

THIS IS THE WORST HOTEL IN THE ENTIRE WORLD. AVOID AT ALL COST. Our room was nothing like the so called executive sweet that we booked online. The pictures on line are a lie. When asking the guy at the front desk he stated the room online that we showed him does not exist in there hotel. The elevators don’t work. Our room had ZERO Power in any of the electrical outlets. Which is a problem if you are working remotely. Only the lights worked. No tv power, could not charge my phone or laptop. Again we went the gentlemen at the front desk who said he would change our rooms. This is all just the first couple of hours in our stay at this hotel so we decided to check out of the hotel. When checking out the front desk gentleman says that he came to our room 3 times to try to change our room. Which again was another lie because we left our door open, he never showed and never had any intentions on changing our room. This place is loud (due to the bar across the street playing very loud music until 3am)!we would have never got any sleep. Oh and the free breakfast is at another hotel BLOCKS away :) lmao. The niceness from this staff is not real. It was obvious they have done this before. Do not trust these 5 star reviews. These 5 star reviews are just more lies likely hired bots or trolls. Also these updates on here from the staff that they are working hard to improve service are again just more lies. This place is terrible. Save your money and peace of mind. Never ever, ever book this hotel.

fernando valenzuela

1/5

27 Nov, 2023

Not a 4 Star hotel. Staff was super friendly. Nothing against the staff. They were honest and tried to help and were working with what they had. Rooms that they gave us smelled bad. Then other room they gave us had mold on ceiling and wall. Property needs massive renovation. No elevator, beds matresses were worn out and stiff and with dirty sheets. Stayed 1 night and had to check out to a different hotel. Would not recommend.

Mohamed Sekkak

5/5

17 Dec, 2023

First night, all ok. Room bigger than most I have seen in the Riviera Maya. The staff is very nice. This is a nice hotel in terms of my expectations. I needed a budget stay, a room with air conditioning, an ensuite bathroom, and a view. I did not care about others saying stuff. I chose to take the breakfast. It is offered in another hotel not far. It is a simple breakfast, but it does the trick. This review is after one night, so I reserve the right to change it at the end of my 4 nights stay.

E J

3/5

28 Nov, 2023

Rooms do not look anything like the advertisement. Elevator is broken and looks like it has been for some time as the elevator doors have been “decorated “. Your free breakfast consists of black coffee and a cheese quesadilla. Sheets were stained, beds were hard. I agree with another reviewer that mentioned this place is in desperate need of a renovation. It could be a really cool place, right now unfortunately it isn’t.

Borja Aranguren

1/5

20 Jan, 2024

ray scott

1/5

14 Jan, 2024

fernando valenzuela

1/5

27 Nov, 2023

Mohamed Sekkak

5/5

17 Dec, 2023

E J

3/5

28 Nov, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.