InnsCape on Castle

4/5(262 Reviews) rating

3 Star Hotel locationPin

Cape Town, Western Cape

1/64

About hotel

Experience the vibrant city of Cape Town with a stay at InnsCape on Castle, conveniently located at 53 Castle Street, Western Cape8001, South Africa. Our premier hotel offers affordable accommodations suitable for all types of travelers, with easy access to top attractions such as Greenmarket Square, Long Street, and the Cape Town Gateway Visitor Centre. You can also easily reach the magnificent Table Mountain National Park and the picturesque Camps Bay Beach through public transportation. At InnsCape on Castle, our 19 tastefully designed guestrooms provide a homely atmosphere and are equipped with modern amenities such as refrigerators, microwaves, and complimentary Wi-Fi. Relax and unwind in the privacy of your own bathroom, complete with refreshing showers, complimentary toiletries, and a hairdryer. Your safety is our top priority with a laptop-compatible safe and desk available in each room. Take in the stunning city views from our rooftop terrace or let our concierge services help you plan your day. Our multilingual and friendly staff is available 24/7 at the front desk and we also offer a surcharged roundtrip airport shuttle for your convenience. After a day of exploring, satisfy your hunger with a delicious meal at our on-site restaurant or wind down with a cocktail at our bar. You can also kick back and relax in the comfort of your room with convenient room service. InnsCape on Castle is the perfect choice for your stay in Cape Town, with its prime location near the Cape Town International Airport, just 19.2 km away. With our exceptional services and unbeatable location, your stay at InnsCape on Castle will be an unforgettable one. Book InnsCape on Castle online now to experience the best of Cape Town at affordable prices.

Highlights

• Ideal location in the heart of Cape Town, near popular tourist attractions • Steps away from the vibrant Greenmarket Square and Long Street • Close to public transportation, including the Cape Town Gateway Visitor Centre • Convenient access to Table Mountain (5.6km) and Camps Bay Beach (6.9km) • A variety of room options, including modern amenities like flat-screen TVs and free Wi-Fi • Rooftop terrace with stunning views, perfect for relaxing after a busy day • Helpful and knowledgeable multilingual staff available 24/7 at the front desk • Business amenities for professionals, including dry cleaning and a 24-hour front desk • On-site restaurant and bar/lounge, as well as room service available for convenience • Airport shuttle service (surcharge) provided for easy transportation (19.2km from Cape Town Intl. Airport)

Quick Facts

Check-In

2:00 PM

Check-Out

11:00 AM

Rooms

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Concierge desk

BBQ/Picnic area

Breakfast available

Airport shuttle service

Transportation

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Smoke-free property

Snack bar

Concierge desk

Activities

BBQ/Picnic area

Food & Beverages

Breakfast available

Services

Airport shuttle service

Transportation

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Gap period enforced between guest stays - 72 hours.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Reservation might be required for some facilities onsite.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Deposit is payable by credit/debit card and is due at the time of booking the reservation for all bookings where payment for the stay will be made on site instead of at the time of booking.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards; cash is not accepted.

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property follows sanitization practices of COVID-19 Guidelines (WHO).

Professional property host/manager.

Gap period enforced between guest stays - 72 hours.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Temperature checks are available to guests.

Guest accommodation is sealed after cleaning.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are compulsory at the property.

No cribs (infant beds) available.

No rollaway/extra beds available.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Individually-wrapped food options are available.

Property confirms they are implementing enhanced cleaning measures.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Reservation might be required for some facilities onsite.

Individually-wrapped food options are available for breakfast.

Individually-wrapped food options are available for lunch.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

This property advises that enhanced cleaning and guest safety measures are currently in place.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Pets not allowed.

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Amenities

Location

Cape Town City Centre, Cape Town, Western Cape, 8001

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Ratings & Reviews

4/5

262 Ratings

sunita r

5/5

24 Jul, 2023

Stayed here about 3weeks ago. I arrived much later than anticipated but was greeted by a smiling face and given a lovely room. I had a separate booking as part of a group the following day and needed to change room. Again the room was lovely spacious sink tea coffee facilities and balcony. The staff were fabulous, always friendly and helpful, in particular the manager Kevin. It is in a very central location. Breakfast was good and either buffet or made to order Would definitely recommend.

Armin Esmaelzade

2/5

11 Nov, 2023

This is a 2-star hotel at best. The room is damp and smells bad. You get so much street noise during the day. Do not count on their WIFI. I do not recommend this hotel at all.

Lindah Ngobeni

1/5

22 Nov, 2023

Poorest rooms, no fridge and no microwave. The kettle wasn't working and they changed it to another after I complained to give us another one still not working. I spend 5 days in September. Their breakfast was just as worse. They didn't change bed linen in the five days we were there.

sunita r

5/5

24 Jul, 2023

Armin Esmaelzade

2/5

11 Nov, 2023

This is a 2-star hotel at best. The room is damp and smells bad. You get so much street noise during the day. Do not count on their WIFI. I do not recommend this hotel at all.

Lindah Ngobeni

1/5

22 Nov, 2023

De Wet Meyer

5/5

19 Jan, 2024

Great, friendly service. Big rooms. Clean. Enjoyed my stay.

Mode Bassy

1/5

4 Jan, 2024

Disgusting hotel. I wouldn’t even give this place 1 star. I will leave another review in detail of all the terrible things about this place. But DONT believe the “3 star” and 4 star review on Google. I think that is too much.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.