Inroma Holiday Resort

If you are the real owner of this holiday resort u know the real condition of it. Don't play with money of the people who come to visit nuwara eliya with their families. If u have not visited this place in years pls go and visit and may see in your naked eye what I have mentioned in my previous comment. And I showed all those bad things to your two service staff and they accepted all. Don't post what u have in your room. Cz we hang our towels in chairs of the dining table. Don't mislead people who come with bunch of hopes to stay your place. I am still in my ethical limits that's why I didn't publish any photos of your place (dust, towel racks, chairs, ceiling, bathrooms). Don't make me to cross my limits by publishings utter fake replies and pls kind enough to accept your faults if you have a backbone. And try to correct all those faults before taking money from innocent people. And if u really unaware about those issues pls asked from your service staff and they will show u what we have showed to them.

I cannot express enough my deep disappointment and outrage at the Inroma Holiday Resort for their despicable actions during our recent visit. Imagine the scene: my wife, our two innocent babies, and I arrived at the hotel, exhausted from our journey, only to be met with the devastating news that our booked room had been unceremoniously canceled. The sheer disregard for our comfort and well-being displayed by the hotel was nothing short of heartless. We had meticulously planned and booked our stay, making sure to inform the hotel about our specific requirements, including the presence of our infants. However, upon arrival, the hotel had the audacity to inform us that our reservation had been canceled, leaving us stranded with no alternative accommodations. The shock and frustration we felt in that moment are indescribable. To make matters worse, the hotel's staff showed zero empathy and were completely indifferent to our plight. They offered no sincere apologies, nor did they make any genuine effort to rectify the situation. Their callousness was evident in their lack of concern for our well-being, as if our presence inconvenienced them rather than the other way around. As a result of this appalling ordeal, we were left scrambling to find a place to stay at the last minute, with exhausted children in tow. Our plans were ruined, and our vacation turned into a nightmare due to the hotel's unforgivable betrayal. It is beyond comprehension how a supposedly reputable establishment can treat their guests, particularly families with young children, in such a heartless manner. The emotional and logistical turmoil we experienced is inexcusable and has left an indelible stain on our perception of this hotel. I implore anyone considering booking a room at the Inroma Holiday Resort to think twice. Their complete lack of professionalism, compassion, and integrity is utterly unforgivable. No family should have to endure the trauma and inconvenience that we faced due to their callous actions. In conclusion, the Inroma Holiday Resort showed a complete disregard for their guests' well-being and comfort. Their last-minute cancellation without any valid explanation or attempt to rectify the situation is an unforgivable offense. Save yourself the pain and anguish we endured and steer clear of this heartless establishment.