InterContinental Almaty, an IHG Hotel

4.7/5(2.58K Reviews) rating

5 Star Hotel

InterContinental Almaty, an IHG Hotel primary_image

529

1/529

About hotel

Experience the ultimate blend of sophistication and comfort at InterContinental Almaty, an IHG Hotel. Nestled in the heart of the city at 181 Zheltoksan Street50013, Kazakhstan, our 5-star hotel boasts 277 exquisitely designed guestrooms, each equipped with state-of-the-art amenities, including minibars and LCD televisions. Stay connected and entertained with complimentary Wi-Fi and indulge in a rejuvenating soak in our deep soaking bathtubs with luxurious rainfall showerheads in our private bathrooms. When it comes to affordable luxury, InterContinental Almaty delivers exceptional value. Start your day with a lavish buffet breakfast and end it with a scrumptious dinner at our on-site restaurant, Asian Cafe, or take advantage of our 24-hour room service for a personalized dining experience. Our hotel's unbeatable location offers convenient access to popular tourist destinations, such as the Kazakhstan Independence Monument and the National Museum of Kazakhstan, both just a short 10-minute walk away. And for thrill-seekers, our ski shuttle service will have you on the slopes in no time. After a busy day of exploration or skiing, retreat to our spa for a well-deserved pampering session. Choose from a variety of rejuvenating massages and body treatments to relax and recharge. Maintain your fitness routine at our well-equipped outdoor tennis courts, or take advantage of our state-of-the-art health club. And for business travelers, our business center has everything you need to stay productive, while our exceptional concierge services, convenient gift shop, and complimentary Wi-Fi ensure a seamless stay. For travelers arriving by air, our preferred airport, Almaty International, is only 22 kilometers away. And for those hosting events, our expansive conference center, spanning over 10,840 square feet, is the perfect venue. Our reliable limo/town car service is also available for stress-free transportation. Book your stay at InterContinental Almaty, an IHG Hotel, and discover affordable luxury at its finest. Don't miss out on our unbeatable InterContinental Almaty, an IHG Hotel room prices. Book InterContinental Almaty, an IHG Hotel online today and experience the best that Almaty has to offer!

Highlights

• Located in central Almaty, within walking distance to Kazakhstan Independence Monument and National Museum of Kazakhstan • 5-star hotel with 277 guestrooms, featuring minibars, LCD TVs, and free WiFi • Short distance (1.2-2 km) to popular tourist attractions such as Dostyk Plaza and Almaty Opera House • Easy access to Almaty airport (22 km) and train station with airport shuttle and train station pick-up services available • On-site spa, health club, and outdoor tennis courts for relaxation and recreation • Event facilities and business center for corporate travelers • Restaurant and 2 bars/lounges on-site for dining options, including 24-hour room service • Option of luxury, boutique, and budget rooms to cater to different traveler preferences

Quick Facts

Check-In

2:00 PM

Check-Out

12:00 PM

Rooms

277

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Snack bar

Vending machines

Bell staff/porter

Terrace

Concierge desk

Banking services

Indoor pool

Sauna

Children's Pool

Tennis on site

Hiking

Tennis court

Breakfast available

Airport shuttle service

Train Station Pickup Service

Beauty Shop/Salon

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Snack bar

Vending machines

Bell staff/porter

Terrace

Concierge desk

Banking services

Indoor pool

Sauna

Activities

Children's Pool

Tennis on site

Hiking

Tennis court

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Train Station Pickup Service

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Safety features at this property include a fire extinguisher, a security system, and window guards.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG).

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself..

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Safety features at this property include a fire extinguisher, a security system, and window guards.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Gap period enforced between guest stays - 24 hours.

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG).

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Protective clothing is available to guests.

Essential workers only - NO.

Gloves are available to guests.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

Pet Policy

Pets not allowed.

Service animals are exempt from fees/restrictions.

Service animals are allowed.

₹27,047

₹29,624

9% OFF

+ ₹3,127 taxes / night

Earn 301 Reward Points

Select Rooms

OPTION 1

Refundable

₹27,047

₹29,624

9% OFF

+ ₹3,127 taxes / night

Update Price

Earn 301 Reward Points

Amenities

Location

Zheltoksan St, Almaty, 50013

View on Maps

Ratings & Reviews

4.7/5

2.58K Ratings

Mohit Kumar

5/5

27 Jul, 2023

However, the staff were incredibly friendly and helpful throughout my entire stay. The top-quality breakfasts were a highlight, and I also enjoyed the meals in general. The hotel's central location was very convenient, especially for my business needs. Overall, I had a pleasant experience and would recommend this hotel to others as a value for money choice.

J P

5/5

5 Aug, 2023

I would like to take a moment and speak about Almaty Intercontinental hotel. I highly recommend this hotel as the #1 hotel in Almaty! I have visited this hotel 2 times now, staying 7-10 days each. I am absolutely blown away by the impeccable professionalism, service, and a sense of family at this hotel. On my first visit I met the general manager who personally welcomed me, the front office was accommodating and beyond helpful with any request (they even recognized me by name and offered a small gift as a valued IHG member), the breakfast staff were timely, kind, and passionate about ensuring the customer feels truly welcome. The business lounge on top is a true gem. If you get a moment I would recommend visiting the top floor and experiencing the service and kindness of the lounge. Finally, the remaining amenities at the hotel are first rate. The pool, gym, sauna, restaurants, and bar are always pristine and exquisite in all services!

Alexander Paykin

4/5

16 Sep, 2023

Beautiful public amenities, excellent service and an impressive breakfast spread. The rooms are a little dated though. They could use a refresh and perhaps a bit of modern technology, like USB chargers or universal outlets. Also, be warned, this is one of those hotels where the moment you take your room key out of the special holder, all of the electric turns off, including the outlets where you might have plugged things in and left them to charge while you went to breakfast. Overall, I would recommend this place with the footnote that if you're looking for a more luxurious experience, you're probably better off of the Ritz-Carlton. But that one is of course more expensive... Of note, the local Rotary club meets here!

Mohit Kumar

5/5

27 Jul, 2023

J P

5/5

5 Aug, 2023

Alexander Paykin

4/5

16 Sep, 2023

Danielle Rasmussen

2/5

21 Oct, 2023

Bad service and a lot of excuses made by the staff. Checked into my room with a promise to have access to the Executive lounge, but the lounge was inaccessible for my entire stay. Used items in my room were not cleaned/replaced. Mini bar was locked during my entire stay. Food service took over an hour to be delivered.

Jesus M. Castagnetto

4/5

18 Oct, 2023

Nice rooms and very helpful personnel. Had an issue with my room, and the managers (night and day) were very prompt in fixing it. The view of the city is great. But the service to the rooms can be uneven

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.