InterContinental Hanoi Westlake, an IHG Hotel

4.6/5(4.68K Reviews) rating

5 Star Hotel

InterContinental Hanoi Westlake, an IHG Hotel facade

326

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About hotel

Located in the heart of Hanoi, the InterContinental Hanoi Westlake, an IHG Hotel, is the perfect choice for discerning travelers seeking a luxurious and convenient retreat. Situated just moments away from the iconic Hoan Kiem Lake and the picturesque West Lake, this 5-star hotel offers unparalleled comfort and opulence. With its prime location, guests have effortless access to Hanoi's most captivating tourist destinations. Lose yourself in the enchanting beauty of the city's renowned attractions, all within a short 10-minute drive from the hotel's doorstep. Indulge in the sheer luxury of the 318 air-conditioned rooms, each meticulously designed to exude modern elegance and equipped with state-of-the-art amenities. Unwind in the embrace of a Select Comfort bed, enjoy the serenity of your private balcony, and quench your thirst with the offerings of a well-stocked minibar. Stay connected with complimentary wired and wireless Internet access, and immerse yourself in a world of entertainment with the premium TV channels at your disposal. The private bathrooms beckon you to surrender to a blissful experience, with deep soaking bathtubs and invigorating rainfall showerheads. For those eager to explore the wonders of the area, the hotel's strategic location places you in close proximity to a myriad of attractions. Tran Quoc Pagoda and Quan Thanh Temple await your exploration, while Rising Sun Park and Hanoi Botanical Garden offer tranquil green spaces for moments of relaxation and rejuvenation. And for those seeking a day of exhilarating fun, Ho Tay Water Park is just a stone's throw away, promising an unforgettable adventure for the whole family. Embark on a journey of wellness and leisure within the hotel's premises, where a 24-hour health club, an outdoor pool, and a rejuvenating sauna await your indulgence. Stay connected with complimentary wireless Internet access throughout the property, ensuring you never miss a beat. The hotel's concierge services and gift shops/newsstands add an extra touch of convenience to your stay. Business travelers will find solace in the hotel's well-equipped business center, limo/town car service, and express check-in facilities. A roundtrip airport shuttle is available for a surcharge, and complimentary self-parking is provided onsite, ensuring a seamless and hassle-free experience. Savor a culinary journey like no other with the hotel's three exquisite restaurants, offering a delectable array of international cuisine. Delight in the convenience of 24-hour room service, indulge in delectable snacks at the coffee shop/cafe, or sip on refreshing drinks at the poolside bar or one of the three bars/lounges. And to start your day on a delightful note, buffet breakfasts are available daily for a fee, ensuring you are fueled for the adventures that lie ahead. Book InterContinental Hanoi Westlake, an IHG Hotel Online and experience the epitome of luxury and convenience. Nestled at 5 Tu Hoa10000, Vietnam, this hotel offers affordable accommodations suitable for a variety of people. Let the enchanting charm of Hanoi weave unforgettable memories during your stay at InterContinental Hanoi Westlake, an IHG Hotel.

Highlights

• Centrally located in Hanoi, within a 10-minute drive of Hoan Kiem Lake and West Lake • 5-star hotel with 318 air-conditioned rooms featuring minibars and LCD televisions • Complimentary wired and wireless Internet access • Private balconies and deep soaking bathtubs in each room • Recreational amenities include a 24-hour health club, outdoor pool, and sauna • Business amenities include a business center, limo/town car service, and express check-in • 3 restaurants, coffee shop/cafe, poolside bar, and 3 bars/lounges on-site • Within close proximity to popular attractions such as Tran Quoc Pagoda and Ho Chi Minh Mausoleum • 21.5 km (13.3 mi) from Noi Bai Intl. Airport, with a roundtrip airport shuttle available • Suitable for both casual and business travelers

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

318

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Snack bar

Bell staff/porter

Designated Smoking Areas

Library

Terrace

Concierge desk

Banking services

Sauna

Children's Pool

Breakfast available

Coffee/tea

Airport shuttle service

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Snack bar

Bell staff/porter

Designated Smoking Areas

Library

Terrace

Concierge desk

Banking services

Sauna

Activities

Children's Pool

Food & Beverages

Breakfast available

Coffee/tea

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and a security system.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Property does not offer onsite COVID-19 testing.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

Cashless transactions are available.

Safety features at this property include a fire extinguisher and a security system.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Property does not require health documentation at check-in.

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG).

Contactless check-out is available.

Shield between guests and staff in main contact areas.

LGBTQ friendly.

Property confirms they are implementing guest safety measures.

Contactless food service / room service is available.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Cashless transactions are available.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Food service has been amended for enhanced safety.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Electrostatic spray is used for disinfection.

Contactless check-in is available.

Property does not offer onsite COVID-19 testing.

Masks are compulsory at the property.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pet Policy

Pets not allowed.

₹14,418

₹15,691

8% OFF

+ ₹2,148 taxes / night

Earn 165 Reward Points

Select Rooms

OPTION 1

Refundable

₹14,418

₹15,691

8% OFF

+ ₹2,148 taxes / night

Update Price

Earn 165 Reward Points

Amenities

Location

Qu_ng An, Hanoi, 10000

View on Maps

Ratings & Reviews

4.6/5

4.68K Ratings

Evan Pelz

5/5

24 Dec, 2023

An incredible hotel, highly recommend when you visit Hanoi! First the hotel is gorgeous. The rooms are comfortable with luxury details. The views of the sunset are incredible. The staff are great with warm hospitality, every interaction was enjoyable. It is great to have a quiet break after a busy day of touring or exploring the Old Quarter, so the location is excellent. The food was good, I really loved the restaurants. My one recommendation would be to add vegetarian options at the Vietnamese restaurant- it was a shame we couldn’t eat there. Other than that, appreciated how much everything was labeled and easy for allergies and restrictions. Thank you for such a wonderful stay!

Ismail R

4/5

24 Dec, 2023

We flew into Hanoi, to make it an easy road trip to Ha Long Bay, so just stayed at this hotel for the evening. The check-in was quick and easy, even though we booked 9 rooms. The counter staff was really friendly and welcoming. Got to the rooms and I was given the huge and spacious suite. For the city, this was a really nice hotel situated in a great spot. Short drives to all the site seeing. The breakfast restaurant was really good as well.

Nam Anh Huynh

5/5

19 Dec, 2023

It's great to stay at a hotel in the city that has a resort feel. I chose a room with a lake view and it lived up to expectations. The room is impressively spacious. The hotel is only about 20 to 25 minutes from the airport and a 15-minute taxi ride from the Old Quarter. Breakfast is very diverse. All the staff were extremely friendly and provided excellent service.

Deanne Turner

5/5

4 Jan, 2024

Exemplary service, comfortable room with wonderful view of the lake. Special thanks for the surprise birthday cake for my husband in our room - very thoughtful! Love the sunset bar, quality food and drinks and great service. Amazing breakfast buffet, very food option you could think of available, attentive staff. Thanks for a wonderful stay - only problem it was too short!

Evan Pelz

5/5

24 Dec, 2023

Ismail R

4/5

24 Dec, 2023

Nam Anh Huynh

5/5

19 Dec, 2023

Kelvin K

5/5

21 Jan, 2024

Lovely stay at overwater room. The sunset over Sunset bar is worth checking out. There is an air purifier in the room which was really useful during the winter haze. The hotel is a quick Grab ride away from the Old Quarters (don't flag down taxis in Hanoi they will scam you).

Deanne Turner

5/5

4 Jan, 2024

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.