ISTAY Hotel Apartment 5

4/5(192 Reviews) rating

3 Star Hotel

124

1/124

About hotel

Looking for affordable accommodations in Hanoi? Look no further than ISTAY Hotel Apartment 5, located at No.45 Alley 4 Dong Me street, Me Tri ward in Nam Tu Liem, Vietnam. With our unbeatable prices and convenient location, you can easily explore the city's top attractions, including the famous My Dinh National Stadium and the renowned US Embassy. Experience comfort and luxury in our 58 thoughtfully designed guestrooms, each featuring cozy fireplaces, plush pillowtop beds wrapped in premium Egyptian cotton sheets, and well-appointed kitchenettes with refrigerators, ovens, and stovetops. Take in stunning city views from our rooftop terrace and garden, or stay connected with complimentary wifi. Our dedicated concierge services ensure your every need is met, and for your well-being, discounted access to a nearby fitness facility is available. Craving a delicious meal? Stop by our on-site restaurant or grab a quick bite at the cozy coffee shop. Our bar/lounge is the perfect spot to unwind after a day of exploring the vibrant city of Hanoi. With roundtrip airport shuttle service and affordable self-parking options, navigating the city has never been easier. Don't miss out on the ISTAY Hotel Apartment 5 experience - book your stay online now and discover why we are the top choice for a memorable stay in Hanoi.

Highlights

• Located in the heart of Hanoi, minutes from popular attractions and only 27.9 km from the airport • Choose from 58 individually furnished guestrooms with fireplaces and kitchenettes • Stay connected with complimentary wired and wireless internet • Enjoy access to a rooftop terrace, garden, and nearby fitness facility • Ideal for both casual and business travelers with a business center and complimentary newspapers • Close proximity to The Garden Shopping Center, Vietnam National University, and other tourist attractions • Luxurious amenities including Egyptian cotton sheets and pillowtop beds • Variety of dining options including a restaurant, coffee shop, and bar

Quick Facts

Check-In

1:00 PM

Check-Out

12:30 PM

Rooms

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Locker Room

Multilingual Staff

Newspaper

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Coffee/tea

Airport shuttle service

Beauty Shop/Salon

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Locker Room

Multilingual Staff

Newspaper

Designated Smoking Areas

Terrace

Concierge desk

Banking services

Food & Beverages

Coffee/tea

Services

Airport shuttle service

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 1 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and cash.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Professional property host/manager.

Property confirms they are implementing guest safety measures.

No cribs (infant beds) available.

Social distancing measures are in place.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place.

Pet Policy

Pets not allowed.

₹1,750

₹2,686

35% OFF

+ ₹230 taxes / night

Earn 19 Reward Points

Select Rooms

OPTION 1

Refundable

₹1,750

₹2,686

35% OFF

+ ₹230 taxes / night

Update Price

Earn 19 Reward Points

Amenities

Location

Nam T_ Li�m, Hanoi

View on Maps

Ratings & Reviews

4/5

192 Ratings

Uyen Nha

5/5

28 Sep, 2022

Stay long-term. Deposit 1 month and pay 1 month. Good service, near by Vinhomes Westpoint and Greenbay, The Manor,…Lots of local food , local restaurant in Me Tri Ha and Me Tri Thuong. Istay apartment 5 is a good choice to stay for business trip

Thanh Dz

5/5

10 Mar, 2023

iStay hotel Apartment is chain of hight quality serviced apartments in Hanoi With more than 10 – year - experience of construction and development, ...

Michael Su

1/5

11 Aug, 2022

The hotel staff told me to lock the door inside every time the door doesn't close I talked about the inconvenience and changed it to room 404.

Uyen Nha

5/5

28 Sep, 2022

Thanh Dz

5/5

10 Mar, 2023

iStay hotel Apartment is chain of hight quality serviced apartments in Hanoi With more than 10 – year - experience of construction and development, ...

Michael Su

1/5

11 Aug, 2022

The hotel staff told me to lock the door inside every time the door doesn't close I talked about the inconvenience and changed it to room 404.

Hoang Thach Tran

4/5

30 Jun, 2019

Nice room but poor breakfast

Елена Константинова

5/5

15 Nov, 2019

Beautiful place. Clean, comfortable

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.