iStay Liverpool Duke Street

3.4/5(46 Reviews) rating

2 Star Hotel locationPin

Liverpool, England

1/53

About hotel

Welcome to iStay Liverpool Duke Street, a luxurious aparthotel in the heart of Liverpool's vibrant Ropewalks district. Boasting a prime location just a stone's throw away from Royal Albert Dock and Liverpool ONE, our hotel offers discerning travelers the perfect blend of modern sophistication and historic charm. Step into a world of architectural elegance and interior design that sets us apart from the rest, with lavish furnishings, art collections, and a welcoming atmosphere that exudes luxury. With 10 guestrooms featuring fully-equipped kitchens, complimentary Wi-Fi, and stunning views, iStay Liverpool Duke Street ensures a comfortable and memorable stay for every guest. Indulge in world-class amenities including a state-of-the-art spa, exquisite dining options, and personalized service that exceeds expectations. Immerse yourself in the local culture and attractions, with easy access to iconic landmarks and hidden gems that enhance your experience. Whether you're a leisure traveler seeking relaxation or a business traveler looking for a productive stay, our hotel caters to all your needs. Book your stay at iStay Liverpool Duke Street online and experience the epitome of luxury in Liverpool. Address: 68 Duke St, England L1 5AA, United Kingdom..

Highlights

• Well Situated in Liverpool's Ropewalks district, a short drive from Royal Albert Dock and Anfield Stadium • 10 well-appointed guestrooms with fully equipped kitchens, including stovetops and full-sized fridges • Complimentary high-speed Wi-Fi available throughout the property for seamless connectivity • Liverpool ONE, Concert Square, and Chinatown within walking distance for shopping and dining experiences • Explore cultural landmarks like Liverpool Playhouse, Merseyside Maritime Museum, and Liverpool Anglican Cathedral nearby • Easy access to transportation hubs with John Lennon Airport just 13.1 km away and Manchester Airport 58.7 km away • Enjoy a range of amenities such as a state-of-the-art fitness center and personalized concierge services • Diverse dining options from rooftop fine dining to cozy cafes serving local delicacies • Immerse yourself in the vibrant nightlife with the Cavern Club and Hope Street just a short distance away • Unique selling points include exclusive spa services, scenic city views, and sustainable practices for eco-conscious travelers.

Quick Facts

Check-In

3:00 PM

Check-Out

11:00 AM

Rooms

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Professional property host/manager.

Essential workers only - NO.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property: A damage deposit of GBP 300 will be collected before check-in..

We have included all charges provided to us by the property..

There is no front desk at this property. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and an access code. Guests can access their accommodation through a private entrance.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

This property accepts credit cards and debit cards; cash is not accepted.

Professional property host/manager.

Essential workers only - NO.

No elevators.

Special check-in instructions

You'll be asked to pay the following charges at the property: A damage deposit of GBP 300 will be collected before check-in..

We have included all charges provided to us by the property..

Pet Policy

Pets not allowed.

₹0

₹null

null% OFF

+ ₹null taxes / night

Select Rooms

OPTION 1

₹0

₹null

null% OFF

+ ₹null taxes / night

Update Price

Amenities

Location

Temple Ct, Liverpool, England, L1 5AA

View on Maps

Ratings & Reviews

3.4/5

46 Ratings

Grace Fogg

1/5

9 Jan, 2024

Wouldn’t recommend. On the day of our stay we were informed that there was an issue with the apartment we had booked, however we could be relocated to another, cheaper, less fancy apartment instead and would be refunded 50% for our inconvenience. We agreed and upon arrival noticed the bedsheets and bedroom had stains and felt a little dirty however proceeded with our night as planned. It’s been over a month since our stay and we have still not received our refund and are being blanked by the company. We emailed their director who said she would look into it however she is still yet to respond. Disappointing.

Caroline White

1/5

12 Jan, 2024

DO NOT BOOK HERE!!! We stayed here 5 couples for my friends 30th in December. They moved us last minute into a worse apartment. They said they would give us a 50% refund as the apartment they moved us to was awful compared to the one we paid for and there were stains on the bedding. It's been nearly 6 weeks now and Ann Chambers in charge of iStay has ignored every single email and call from us since.

Alex Edwards

1/5

12 Jan, 2024

🚨 Do not book with this company!!!!!🚨 We had a group booking for a friends 30th birthday in December & was informed on the day of our stay that there was an issue with the original apartment that we had booked. We were moved to a cheaper, lower quality apartment under the agreement that we would receive a 50% refund. Upon our arrival we quickly realised that the apartment was dirty and very run down. With this being such a last minute curveball, and us not wanting to ruin our friends birthday celebrations, we continued with our night. We couldn’t get out of the apartment quick enough the next morning & left as early as we could. Now a month on we still have not received our 50% refund as promised by the director of the company who is now totally ignoring all emails & calls.

Grace Fogg

1/5

9 Jan, 2024

Caroline White

1/5

12 Jan, 2024

Alex Edwards

1/5

12 Jan, 2024

Rebecca Cooper

1/5

11 Sep, 2023

DO NOT RECOMMEND! The ceiling of our apartment leaked really bad in the night when we was there. They made us drag our mattresses to another room we also booked. No apology. Asked for some money back regarding the disaster. Been ignored after trying to speak to a member of staff. Emails ignored. Calls ignored. Very unhappy! DO NOT BOOK!!

Joanne Marriott

2/5

21 Jun, 2023

If you are partying in Liverpool, then this place is great. If not, then do not book as it's super noisy, no soundproofing from all the loud music. This place is definitely a party accommodation venue and should be advertised as such. For the average traveler wanting a place to put your head down for the night, then I would avoid it.

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.