JEN Penang Georgetown by Shangri-La

4.3/5(6.23K Reviews) rating

4 Star Hotel locationPin

Penang, Penang

JEN Penang Georgetown by Shangri-La exterior_detail

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About hotel

Immerse yourself in the vibrant energy of Georgetown and discover the convenience of staying at JEN Penang Georgetown by Shangri-La. Perfectly located in the heart of the city, this exceptional 4-star hotel boasts 443 modern and comfortable rooms, each equipped with LED TV, complimentary Wi-Fi and wired internet, and luxurious private bathrooms. Yet, what truly distinguishes this hotel from the rest is not just its prime location, but also its remarkable ability to provide an authentic and memorable stay. Step outside the hotel and be surrounded by the most popular attractions in Georgetown. From the bustling 1st Avenue Mall to the iconic KOMTAR Tower, and even the Hin Bus Depot Art Centre, guests have endless options to immerse themselves in the vibrant culture and history of this charming city. And for those who want to explore even further, Chit Tiau Lor Ban San and Armenian Street are conveniently close by, making it easy to discover other key tourist spots and the Georgetown UNESCO Historic Site. But the JEN Penang Georgetown by Shangri-La offers more than just a convenient location. With a range of facilities and services, this hotel guarantees a comfortable and relaxing stay. Unwind at the 24-hour health club, take a refreshing dip in the outdoor pool, or relax in the sauna after a day of sightseeing. Business travelers can take advantage of the fully-equipped business center, limo/town car service, and free wired internet access, while concierge services make it easy to plan your itinerary. Satisfy your taste buds at Cafe Jen, the hotel's on-site restaurant, offering a mouth-watering blend of local and international cuisine. For a more intimate dining experience, enjoy room service or head to the bar/lounge for a perfectly crafted cocktail. With 24-hour roundtrip airport shuttle service and free self-parking, JEN Penang Georgetown by Shangri-La ensures all your travel arrangements are taken care of. Book JEN Penang Georgetown by Shangri-La online and experience the luxury, convenience, and authenticity for an unforgettable stay. Located at Magazine Road, Penang10300, Malaysia, this hotel is the perfect choice for affordable accommodations suitable for a variety of people.

Highlights

• Centrally located 4-star hotel near 1st Avenue Mall and KOMTAR • 443 air-conditioned rooms with complimentary Wi-Fi and wired internet access • Close proximity to popular tourist attractions such as Prangin Mall and Penang Times Square • Within walking distance (0.3-1 km) of famous cultural sites, museums, and mosques • 24-hour health club, outdoor pool, and sauna for relaxation and fitness • Business amenities including a business center and limo/town car service • Onsite restaurant specializing in local and international cuisine, with room service available • Airport shuttle service (surcharge) and free parking for added convenience

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

443

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Snack bar

Vending machines

Bell staff/porter

On-Site parking

Designated Smoking Areas

Concierge desk

Sauna

Baby Sitting / Child Services

Children's Pool

Breakfast available

Airport shuttle service

Beauty Shop/Salon

Banquet Facilities

Business center

Conference Center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Shops and commercial services

Snack bar

Vending machines

Bell staff/porter

On-Site parking

Designated Smoking Areas

Concierge desk

Sauna

Activities

Baby Sitting / Child Services

Children's Pool

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Beauty Shop/Salon

Business

Banquet Facilities

Business center

Conference Center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve onsite parking.

This property accepts credit cards and cash.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Essential workers only - NO.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: MYR 3.00 per accommodation, per night.

We have included all charges provided to us by the property..

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Pet Policy

Service animals not allowed.

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Guests must contact this property in advance to reserve onsite parking.

This property accepts credit cards and cash.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.

Professional property host/manager.

Shield between guests and staff in main contact areas.

Property confirms they are implementing guest safety measures.

Temperature checks are available to guests.

Individually-wrapped food options are available.

Social distancing measures are in place.

Staff temperature checks are conducted regularly.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Individually-wrapped food options are available for dinner.

Individually-wrapped food options are available through room service.

Staff wears personal protective equipment.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Individually-wrapped food options are available for breakfast.

Masks are available to guests.

Individually-wrapped food options are available for lunch.

Essential workers only - NO.

No rollaway/extra beds available.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: MYR 3.00 per accommodation, per night.

We have included all charges provided to us by the property..

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Pet Policy

Service animals not allowed.

Pets not allowed.

₹6,554

₹9,645

32% OFF

+ ₹1,528 taxes / night

Earn 80 Reward Points

Flat ₹1,154.38 off included with coupon INTSTAY

Select Rooms

OPTION 1

Refundable

₹6,554

₹9,645

32% OFF

+ ₹1,528 taxes / night

Update Price

Earn 80 Reward Points

Flat ₹1,154.38 off included with coupon INTSTAY

Amenities

Location

George Town, Penang, Penang, 10300

View on Maps

Ratings & Reviews

4.3/5

6.23K Ratings

John Rigby

5/5

31 Jan, 2024

Excellent modern international hotel with every facility. Charming and helpful staff. Rooms are well appointed, clean and in good order. We had a sea view from the 9th floor albeit somewhat distant. Pool lovely (suggest removing the central rope barrier to allow guests to swim lengths) First class gym and sauna, best steam room anywhere. Reasonably priced.

Luthfi Azhari

5/5

24 Jan, 2024

Just went there for lunch to clear off my Golden Circle Member point. Well, what I can say, everyone knows how the hotel is legendary in the heart of Georgetown, but I am surprised how well maintained they are. Ok - so the food, they was amazing! They price is very considerable, the food portion was huge and they taste amazing! Look at the images, we were served a tasty whole chicken on a plate! Their burger was just marvelous served with fat fries. We will definitely will come again to dine here, and perhaps have a night there as well?

Melissa Ng

4/5

18 Jan, 2024

A decent 4 star hotel. I was very surprised they didn’t take American Express nor my Visa debit card for deposit. So I had to find an ATM and withdraw thousands of ringgit, not happy. The housekeeping standards and consistency could be improved (they took our blanket away when servicing the rooms). Breakfast choice is ok, not amazing. Otherwise the room is decent.

Alex Lok

5/5

1 Jan, 2024

I was thoroughly impressed with the cleanliness of my room and the immaculate condition of the facilities. The amenities provided were exceptional and added to the overall comfort of my stay. I appreciate the exceptional service I received from all of you at Jen Hotel. You have truly made my stay a memorable one and I will not hesitate to recommend your hotel to friends and family.

Wing Yee Ho

5/5

17 Dec, 2023

If you want a good location next to the malls and easy access to Georgetown for food, then this is for you. The room though on a smaller side it has what you need. And the towels are nice and fluffy compared to another hotel we went to needs 20 ringgit if we want an extra one. Recommendation for future improvements in includes the check-in process though fast, our connecting rooms are not ready at 3pm. But the front desk manager was kind enough to host us with some hot drinks, after I reached to her for help. Hotel toiletries can consider upgrade to those bigger size which you can refill again. The small tube sizes toiletries are too small and they are not environmentally friendly. Last but not least the hot water it's either too hot or not hot enough. Nevertheless, we feel the overall experience is a positive one and will return again if we want to stay closer to Georgetown and be slightly closer to the airport compared to Gurney Drive.

John Rigby

5/5

31 Jan, 2024

Luthfi Azhari

5/5

24 Jan, 2024

Melissa Ng

4/5

18 Jan, 2024

Alex Lok

5/5

1 Jan, 2024

Wing Yee Ho

5/5

17 Dec, 2023

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.