JOIVY Renovated Studio - Heart Of Chelsea

4.5/5(171 Reviews) rating

3 Star Hotel locationPin

London, England

JOIVY Renovated Studio - Heart Of Chelsea room

1/22

About hotel

Location: With a stay at this apartment in London (London City Centre), you'll be within a 5-minute drive of Hyde Park and Natural History Museum. This apartment is 1.7 mi (2.7 km) from Buckingham Palace and 2.4 mi (3.8 km) from Big Ben.Rooms: Make yourself comfortable in this apartment, which has a kitchenette. Complimentary wireless Internet access is available to keep you connected. Conveniences include a refrigerator and an iron/ironing board, and housekeeping is provided on request.Attractions: Distances are displayed to the nearest 0.1 mile and kilometer.

Sloane Square - 1 km / 0.6 mi
Thames River - 1 km / 0.6 mi
Natural History Museum - 1.1 km / 0.7 mi
Victoria and Albert Museum - 1.1 km / 0.7 mi
Thames Path - 1.1 km / 0.7 mi
Science Museum - 1.2 km / 0.8 mi
Imperial College London - 1.4 km / 0.9 mi
Chelsea and Westminster Hospital - 1.4 km / 0.9 mi
Harrods - 1.5 km / 0.9 mi
Kensington Gardens - 1.7 km / 1.1 mi
Royal Albert Hall - 1.9 km / 1.2 mi
Hyde Park - 1.9 km / 1.2 mi
Kensington High Street - 2.1 km / 1.3 mi
Stamford Bridge Stadium - 2.2 km / 1.3 mi
Victoria Station Travel Information Centre - 2.3 km / 1.4 mi

The nearest airports are:
London City Airport (LCY) - 18.4 km / 11.5 mi
Heathrow Airport (LHR) - 24.2 km / 15 mi
Gatwick Airport (LGW) - 63.3 km / 39.3 mi
Luton Airport (LTN) - 61.6 km / 38.3 mi
Stansted Airport (STN) - 68.5 km / 42.6 mi

Quick Facts

Check-In

3:00 PM

Check-Out

10:00 AM

Rooms

Popular Amenities

Lift/ Elevator

Smoke-free property

Show all Amenities

General Amenities

Lift/ Elevator

Smoke-free property

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Contactless check-in and contactless check-out are available.

There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.

Pet Policy

Pets not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.

Host has not indicated whether there is a smoke detector on the property.

Professional property host/manager.

Contactless check-out is available.

Property confirms they are implementing guest safety measures.

Property confirms they are implementing enhanced cleaning measures.

Property is cleaned with disinfectant.

Bed sheets and towels are washed at a temperature of at least 60°C/140°F.

Contactless check-in is available.

Essential workers only - NO.

Commonly-touched surfaces are cleaned with disinfectant.

Special check-in instructions

Contactless check-in and contactless check-out are available.

Pet Policy

Pets not allowed.

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Amenities

Location

Astwood Mews, London, England, SW3 3UB

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Ratings & Reviews

4.5/5

171 Ratings

David Alvarez

1/5

27 Nov, 2023

I tried to reserve a place for Jan 2024. Their site advertised $507 - but when you go to book price jumps 30%. I tried to chat and email - chat came back an hour or two after I messaged them. Refused to honor the advertised price. I then looked here and found the other reviews with "No hot water" and many last minute cancellations. Feel like I dodged a bullet. I hope more people look at the reviews - or better yet the company improves it's integrity.

Cynthia Amancio

5/5

15 Oct, 2023

I've been to Lisbon and Porto a few times for work and I've always stayed with ALTIDO. The team is available 24 hours a day for any queries you may have, the apartments I stayed in were exactly like the photos and the cleanliness of the properties has always been impeccable. I definitely recommend ALTIDO to all of my family and friends.

Adam O

2/5

12 Apr, 2023

I used Altido to manage my property in Italy. They are ok and did try but the company certainly only want to manage properties in major cities and towns, where they can make the largest margins due the economies of scale. Although my property is in a popular ski town, they obviously didn’t feel they were getting the margins they wanted and that the logistics were difficult so they cancelled my contract with them without any support to finding a new property management company. For this reason I could not recommend this company and would look elsewhere for a property management company.

Paula Koscielny

1/5

30 Dec, 2022

*UPDATE* - We were refunded for the one night stay we lost out on. Mirela was great! Happy with this outcome. As a frequent Airbnb client, I was disgusted by how we were treated by our hosts “Altido”. We arrived to the property and checked in easily. We left our bags in the room and went to explore Milan for the day. When we returned in the evening (9:30pm) we accidentally, by some freak accident, dropped our keys in a grate in the street in front of the property. We couldn’t reach them. Naturally our first instinct was to call the Altido number. It takes you through to a call center - not even based in Italy - with rude staff who told us there was nothing they could do as it was out of hours. We were shocked - surely they must have an emergency procedure for when things like this happen?! We were two women alone stranded at night in a country where we didn’t speak the language, without our passports and with dying phone battery. We continued to call the company back and explained how desperate we were but they, continuing to be rude, refused to help us. Luckily we were near a police station where they explained that locksmiths were unlikely to be operating at night and advised us to stay in a hotel. We had no choice but to pay out of pocket to stay in a hotel for the night. The next morning they only arrived with new keys at 11am, still being rude and unapologetic. They would not even accept our request for a one night refund. We are disgusted and will never use this company again. The flat itself was covered in hair and had a distinctly unpleasant smell particularly in the bathroom. Can not stress how much I would not recommend this property or this company! Save yourself time, energy and money and look elsewhere!!

David Alvarez

1/5

27 Nov, 2023

Cynthia Amancio

5/5

15 Oct, 2023

Adam O

2/5

12 Apr, 2023

Mariah Hanley

1/5

20 May, 2023

Terrible experience in London. We rented a very expensive unit in Marylebone for four nights. We had no hot water for three nights and their fix on the fourth night provided us with only water that was scalding, dangerously hot. They were unresponsive to our requests to help by phone, email and social media until Amex became involved.

Paula Koscielny

1/5

30 Dec, 2022

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.