JW Marriott Hotel Hanoi

4.7/5(9.87K Reviews) rating

5 Star Hotel

530

1/530

About hotel

Welcome to the JW Marriott Hotel Hanoi, located in the bustling Nam Từ Liêm district of Hanoi. Our luxurious 5-star hotel offers a prime location for guests to fully immerse themselves in the vibrant city. With its close proximity to top attractions such as Hoan Kiem Lake and the National Exhibition Construction Center, our hotel serves as the perfect base for any avid explorer. Our 450 stylishly-designed rooms boast contemporary amenities such as air-conditioning, refrigerators, and LCD televisions. Sink into our plush pillowtop beds for a restful night's sleep or stay connected with complimentary wired internet access. Our central location allows for easy access to a variety of must-see attractions, including the captivating Hanoi Museum and the towering Keangnam Landmark Tower 72. We even offer a convenient shuttle service to nearby retail outlets for those looking to indulge in a shopping spree. After a day of exploring, guests can unwind in our indoor pool, spa tub, and sauna, or treat themselves to rejuvenating treatments such as massages, body treatments, and facials. For a refreshing drink, head to our poolside bar and soak in the tranquil ambiance. And with complimentary Wi-Fi, attentive concierge services, and on-site gift shops, we ensure a comfortable and indulgent stay for all. For our business travelers, we offer a fully equipped business center and limo/town car services, catering to all of your corporate needs. With 17 exquisite meeting rooms, our hotel is the ultimate choice for hosting successful conferences and meetings. Enjoy a culinary experience at our French Grill restaurant, offering delectable French cuisine, or indulge in the privacy of your room with our 24-hour room service. Start your day off right with a scrumptious buffet breakfast, available on weekdays and weekends for an additional fee. To make your arrival and departure experience seamless, we offer a convenient roundtrip airport shuttle and free self-parking. So why wait? Book your stay at the JW Marriott Hotel Hanoi, where you can experience the finest of Hanoi at an affordable price. Book your stay now by searching for "JW Marriott Hotel Hanoi room prices" and booking online. We look forward to welcoming you to our address at No 8 Do Duc Duc Road, Me Tri Ward, South Tu Liem District, Vietnam.

Highlights

• Centrally located 5-star hotel in Hanoi (Nam Từ Liêm) • Within 15-minute drive of Hoan Kiem Lake and National Exhibition Construction Center • 450 air-conditioned rooms with amenities like refrigerator and LCD TV • Complimentary wired internet access in all rooms • Onsite spa, pool, and sauna for relaxation • Shuttle service available to nearby shops • Approximately 27 kilometers from Noi Bai Intl. Airport (HAN) • Close proximity to popular attractions such as Hoan Kiem Lake and West Lake • Business amenities including a business center and 17 meeting rooms • 5 French cuisine restaurants and 2 bars/lounges onsite • 24-hour room service available • Buffet breakfast served on weekdays and weekends for a fee

Quick Facts

Check-In

3:00 PM

Check-Out

12:00 PM

Rooms

450

Floors

Popular Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Snack bar

Swimming Pool

Accessible parking

Terrace

Concierge desk

Banking services

Indoor pool

Sauna

Breakfast available

Airport shuttle service

Banquet Facilities

Business center

Show all Amenities

General Amenities

24-hour front desk

Hotel safe deposit box (not room safe box)

Lift/ Elevator

Multilingual Staff

Newspaper

Shops and commercial services

Smoke-free property

Snack bar

Swimming Pool

Accessible parking

Terrace

Concierge desk

Banking services

Indoor pool

Sauna

Food & Beverages

Breakfast available

Services

Gym

Airport shuttle service

Business

Banquet Facilities

Business center

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Green Globe.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Essential workers only - NO.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Pet Policy

Pets not allowed.

Service animals not allowed.

Property Rules

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

See All

Check-in instructions

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Professional property host/manager.

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott).

Property confirms they are implementing guest safety measures.

Social distancing measures are in place.

Green Globe.

Property confirms they are implementing enhanced cleaning measures.

Guests are provided with free hand sanitizer.

Property is cleaned with disinfectant.

Essential workers only - NO.

Special check-in instructions

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation..

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding..

Only registered guests are allowed in the guestrooms..

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation..

No pets and no service animals are allowed at this property..

Pet Policy

Pets not allowed.

Service animals not allowed.

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Amenities

Location

Do Duc Duc Road, Hanoi

View on Maps

Ratings & Reviews

4.7/5

9.87K Ratings

David Hsieh

5/5

20 Jan, 2024

A decent hotel with acceptable prices. Lounge is cozy and provides good quality food. The hospitality is amazing. The scene and view were both fine. Also went to the spa and sauna, decent, but not extraordinary. Overall, a hotel deserves a good recommendation.

V Hong

5/5

17 Dec, 2023

The service at the location had been exceptional! We didn’t want to leave. Realistically could have spent our entire time in the room since the beds were so comfortable. Our room had a water view and was bright even on a gloomy day. I was a bit under the weather and the staff were so gracious at every turn offering hot teas to help remedy my condition. I’ve stayed at many hotels and the JW in Hanoi hands down had the BEST customer service! Thanks for the hospitality.

Mike M

1/5

8 Jan, 2024

My recent stay at JW Marriott was nothing short of disappointing, and I feel compelled to share my experience to alert fellow travelers. First and foremost, the cleanliness standards at this renowned establishment fell far below expectations. Despite booking a three-night stay, my room was not cleaned once throughout the entire duration. This lack of attention to basic hygiene greatly affected my overall comfort and satisfaction. As a platinum member, I anticipated certain privileges, including access to the lounge. Regrettably, my expectations were shattered when I was denied entry without any clear explanation. This denial not only contradicted the benefits associated with my membership but also left me feeling undervalued as a guest. The pinnacle of my dissatisfaction occurred on the last night of my stay when, to my disbelief, my party and I were asked to vacate our room. The reason provided was even more astonishing – the hotel intended to sell the room at a higher rate to another guest. This decision, despite our month-old reservation at a lower price, left me appalled at the hotel's lack of integrity and respect for its guests. For a brand as esteemed as JW Marriott, such a disregard for basic hospitality principles is unacceptable. The failure to uphold cleanliness standards, denial of entitled privileges, and the shocking eviction on the last night marred what should have been a pleasant stay. In conclusion, I strongly caution potential guests to reconsider choosing JW Marriott for their accommodations. My experience has left me with a sour impression, and I believe there are better options available that prioritize customer satisfaction and uphold the standards expected from a luxury hotel.

David Hsieh

5/5

20 Jan, 2024

V Hong

5/5

17 Dec, 2023

Mike M

1/5

8 Jan, 2024

Simon Y

5/5

21 Jan, 2024

1. Nice view from the room and overlooking the lake at breakfast 2. Wonderful staff at the Chinese restaurant served by Thuong who is very friendly and service oriented. 3. Nice lounge at level 6 and excellent service from Ngoc and the team. Wide array of food, fruits and good wines. 4. Looking forward to next stay here

V V

5/5

7 Jan, 2024

The suite room is supper large and spacious, the room decoration is a little bit dull though. Spa is very good , I had therapist named Ngan for 2 times and she is very professional Japanese restaurant is perfect with both food and service. Cantonese restaurant has nice atmosphere but the food is so so and too oily

All Policies

Booking Policy

Hotel Cancellation Policy

Modification and Reschedule Policy

Booking Policy

It is mandatory for all guests to present valid government photo ID’s at the time of check-in.

The primary guests check-in into the hotel must meet the age requirements set by either the local government or the hotel’s policies.

Extra guests are subject to availability. And it might incur additional charges.

If guests are traveling with a child or children, it is necessary to specify the number of children accompanying them during the hotel booking process to avoid any last-minute complications.

Underage guests are only allowed to check-in with at least one parent or official guardian who fulfils the age requirements set by either the local government or the hotel’s policies.

Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

The price paid to Adani One includes room charges, taxes, the specified inclusions mentioned during the booking and convenience fee, if appliable. It does not cover additional services and expenses at the hotel.

Taxes, levies, charges, and any similar government fees, if applicable, will be imposed by the relevant authorities in the jurisdiction where the hotel is located. The guest is responsible for paying all such charges, as applicable.

Guests are required to adhere to any special instructions provided by the hotel. Failure to comply may result in the hotel's right to deny the booking or terminate the stay immediately.

For any special requests, please write in the designated section while booking on the Adani One platform. We will forward these requests to the hotel; however, please note that the hotel may or may not be able to accommodate them depending on availability at the time of check-in. Please be aware that fulfilling these requests may result in additional charges.

The hotel reserves the right of admission. The hotel may refuse to honour the booking if it determines that the property policies have been violated.

If the booking cannot be confirmed due to certain circumstances, Adani One will refund the entire amount to the original mode of payment.

If the hotel is unable to confirm or deny the booking, Adani One is not under any obligation to provide an alternate booking in lieu of the unconfirmed booking.

Adani One does not collect GSTIN details on behalf of the hotelier, you may request this information directly from the hotelier during the check-in process.

Hotel Cancellation Policy

User can cancel their booking through the Adani One website or app until the check-in date and time. The refund for such cancellations will be subject to the hotel's cancellation policy. Adani One has no say over the refund amount.

Users can only cancel the entire booking. Partial cancellations, such as canceling specific room(s), a portion of the total nights, or specific guests out of the entire group, are not permitted.

User should not cancel the booking directly with the hotel. If a user cancels the booking directly with the hotel, Adani One will not be responsible for any refund.

Cancellation requests made through the online platform or via phone calls are the only valid and accepted methods.

Any cancellation requests made directly to the hotel will not be the responsibility of Adani One.

If you fail to cancel your reservation within the designated cancellation period, as specified by the hotel you booked, you will be responsible for paying the applicable nightly rates, tax recovery charges, and service fees imposed by the hotel. If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

In case of no show at the hotel, you'll be charged the entire booking amount.

If you do not show up for the first night of your reservation but still plan to check in for the remaining nights, you must inform Adani One of any changes to your reservation no later than the scheduled arrival date for the first night. This is necessary to prevent the cancellation of your entire reservation.

You acknowledge and agree to be responsible for any applicable cancellation fees that may be incurred. Please note that certain reservations, as indicated in the rules and restrictions of the hotel reservation, may be non-cancellable after being made. It is your responsibility to adhere to the terms and conditions associated with your prepaid hotel reservations.

Special discounted rates provided by the hotel are non-refundable. In case of cancelling any such booking, user will not get any refund in return.

The details of refund amount can be reviewed under the ‘Orders & Booking’ section of Adani One.

Refund amount may take 10 working days to process to the respective account from which the payment was made during the booking.

Please be informed that your bank may debit its own separate charges from refunds made to your credit card or bank account.

If any assistance is needed regarding booking cancellation, users can contact Adani One's customer support team at support@adanione.com or call 1800-572-111111.

Modification and Reschedule Policy

Once the booking is initiated, the user can’t change the name of primary guest, number of guests, age of child/children, number of rooms, and check-in/check-out date and time.

After the booking is confirmed, user will need to cancel their existing booking to create a new one to make any changes such as updating the primary guest, modifying the number of guests, specifying the age of child/children, adjusting the number of rooms, or changing the check-in/check-out date and time etc.